First off they did not have our reservation we made in May. The room provided to us was absolutely terrible. The door had no seal with enough space for a mouse to crawl in. The room smelt of dead animal and smoke. Beds were the size and quality of a surf board. The towels were similar to what you would find at a car wash restroom. After less than 5 minutes of soaking all this in we returned to the front desk and asked for a refund. The person, who we later found out was the owner told us it was impossible for a refund as he would get fired. I informed him 5 minutes prior they hadn't had a room for us and now someone was going to get fired? We called MasterCard to cancel any transactions from this location to find out a purchase had already been put through. Instead of staying in this dump we lost our $119.00 and stayed at the Super 8. Very few rooms were available in Moose Jaw as a convention and a Tragically Hip concert were in town the same night. We are waiting to see what else will be put on our credit card from this shady establishment. This is one of the few times we didn't check TripAdvisor prior to booking a Hotel, an expensive mistake.
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- Also Known As:
- Capone`s Hideaway Theme Hotel Moose Jaw
- Capones Hideaway Theme Hotel
- Capone's Hideaway Theme Motel Moose Jaw, Saskatchewan