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“Decent Food, Atrocious Service”
Review of Chez Mathilde

Chez Mathilde
Ranked #1 of 23 Restaurants in Tadoussac
Certificate of Excellence
Cuisines: Canadian
More restaurant details
Restaurant details
Dining options: Lunch, Late Night, Dinner, Breakfast, Reservations
Description: "The stellar chef at this cute little house utilizes plenty of local produce in his creative, though limited, menu. The innovative dishes, cooked to perfection, are served up alongside a view of the port from an airy patio." - Lonely planet
Wheeling, West Virginia
Level Contributor
30 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Decent Food, Atrocious Service”
Reviewed September 12, 2012

We arrived in Tadoussac on the last day of a lovely vacation and decided to dine at Chez Mathilde, which we saw had earned four stars on tripadvisor. We were pleased to be greeted by the owner herself, who let us know that they were very busy that night and asked if we would be alright sitting at the end of a long dinner table, opposite another couple and their child. We had absolutely no problems with this, seeing as it was pretty late and this restaurant was the only one crowded with people, so we figured it would be worth the wait. Unfortunately, we couldn't have been more wrong!

Once we were seated, we were given menus and told that they had sold out of one of the appetizers and the seafood platter entirely and changed the duck risotto to a seafood risotto. No big deal, we thought--it was late. Plus, we were saving room for the creme brulee! Then we were left on our own for quite a long time. Once the owner (who was serving us herself because she had not called in enough wait staff) came back to take our orders, we ordered two glasses of wine, the now seafood risotto and a pasta dish with a simple mushroom sauce. Awhile later, she came back with nothing in hand (e.g. no wine or bread even) to ask us to repeat our order because she had forgotten it. We repeated the order and a few minutes later, she came back with our wine and some water (but still no bread!).

Later, after what seemed an eternity, we received our main course. She finally decided to ask us if we wanted some bread, after we were already served our ~$20 dinner plates, which goes to show how much pride she takes in her food (that she would actually be willing to serve simple bread and butter directly alongside the main course instead of just to hold us over beforehand). It was a good thing she did, too; the pasta dish tasted fine, but it was no larger than four or five decent-sized bites, which didn't even come close to satiating my boyfriend (who is, in fact, very skinny and with a fairly small appetite)! We ended up eating all of the bread because our stomachs were still growling after dinner. Even more, the risotto had large chunks of salt in it, which required me to ration my water (considering nobody ever came back to refill our glasses).

Nobody stopped by to ask how our meal was or if we needed anything else until after we were already finished eating, at which time the owner asked if we would like some dessert. My boyfriend and I didn't really want to give any more money to the restaurant than we had to already, but we were both really looking forward to the creme brulee, so we asked about it; lo and behold, they were sold out of that, too! We said no thanks, paid for our meal, and left the lowest-percentage tip of our lifetime at this restaurant before heading to the grocery store for some more food.

Thankfully we had some nice live music during our long wait; honestly, it was the only saving grace of the restaurant, in my opinion. That being said, the music isn't enough to make me ever want to go back. It might have just been a bad night for them, but it made for a terrible night for us as well.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Celestella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Good food, cozy place, live music”
Reviewed September 11, 2012

Very nice buzzy place with friendly service and tasty food at a reasonable price. Not "tradititional" french canadian food, but very good all the same. I had a tasty fois gras starter (odd presentation though - the serve it fresh from the jar with a tube of balsamic vinegar!) and a good although slightly on the dry side risotto. I would recommend as I had a lovely evening.

Visited September 2012
Helpful?
Thank Rachel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
28 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Exellent food and entertainment”
Reviewed September 3, 2012

I ate here every night on a visit a few years ago because the food was so good. I am glad to report that although the menu has changed, which is expected, the food is still amazing and creative, and I'll be eating here every night on this visit as well. In addition to a great meal, they also had some nice live jazz being played. P.s. They are also able to accommodate allergies and gluten intolerance.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Cloudbreaker39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano
Level Contributor
261 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
“Eating on warmed patio”
Reviewed August 30, 2012

Very well cooked meals, good service. We really appreciate to eat on the external warmed patio (it was a foggy and cold evening) hearing, neverless, the internal live-music and appreciating the quiet exterior.

Visited August 2012
Helpful?
Thank LB_1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
91 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Wonderful”
Reviewed August 22, 2012

Im sue there are other good restaurants in Tadoussac, but this was exceptional. Wonderful food, with local fresh ingredients, terrific knowledgable service, ambiance and live music.
We're still talking about it !!

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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