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“Good hotel, well located and quiet”

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Delta Hotels by Marriott Sherbrooke Conference Center
Ranked #5 of 16 Hotels in Sherbrooke
Reviewed May 4, 2013

The Delta Sherbrooke is a nice hotel, but the price is slightly higher than it should be for the quality of the rooms. The beds are very comfortable and the rooms are very clean. I have stayed there with my family three times and some of the bathrooms need updating and some minor maintenance. The pool is very small for such a large hotel and the gym known as health club is nothing spectacular. The equipment is well maintained, but the weight equipment is not sufficient for anyone wanting a serious workout. There are treadmills, bikes, elliptical and a universal gym with a few loose weights.

The hotel boasts a good convention center and is very close to many restaurants and big box stores, as well the downtown is a 10 minutes drive with quick access to highways to Québec and Montréal.

Room Tip: Choose a room with a King size bed and select if possible a higher floor.
  • Stayed: May 2013, traveled as a couple
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Thank AllanBeautifulPlace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMMAMDeltaSHE, Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded May 29, 2013

Thank you for taking some of your precious time to give us your feedback. We will follow up on the details you have mentioned regarding the bathrooms. Unfortunately, we cannot change the size of our pool and also because the size of our health club we are limited with the kind of equipments that we can install.

We look forward to welcoming you back soon!

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Reviews (252)
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106 - 112 of 252 reviews

Reviewed April 14, 2013

We stayed in the hotel in April 2013 while making a campus visit to Bishop's University. To sum it up, the Hotel is clean and staff is by and large nice but they have hidden charges, so beware!!

We booked a room by phone for 2 adults and 2 kids. In order to leave after a quick morning breakfast, we told the agent to quote us the cost for a room that included complementary breakfast (Deluxe Room) and booked it. Imagine our surprise when we checked in and the boy at the front desk told us we'd have to pay for the Kids' breakfast. We argued we were not informed this when booking and it is not even mentioned at their website (which says breakfast is included for a deluxe room) - there is no mentioning anywhere that you have to pay for kids, but he wouldn't listen. He had this typical snobbish French restaurant waiter attitude.

Very disappointed, we asked to be downgraded to a base room (the one that did not include breakfast) to save money. Surprise! Surprise! We were told the "last minute rates" were only applicable 2 days earlier, when we had booked the room and that now we'd have to pay the posted rates for the base room - which was more than what we paid for the room which included breakfast. At this time we lost our cool, decided to make a scene and asked for the number of customer service - I was fully prepared to raise my voice and start shouting. Now the girl at the front desk (Gabrielle) saw this was getting out of hand and told us she was adding the kids to the complimentary breakfast. So in the end I got what I paid for but after some humiliation. And I was made to feel this was a big favor being done to me.

To be fair, the room was nice, the linen clean and the breakfast was outstanding. The waitress (Sabrina) was very cheerful and the cook make our omelets to order. However the bad taste at check-in will make me think twice before deciding to stay at Delta again. there are numerous equally good alternatives in the area.

Stayed: April 2013, traveled with family
1  Thank Dmetgeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMMAMDeltaSHE, Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded April 26, 2013

Thank you for taking the time to inform us about this unfortunate situation. We would like to apologize for the inconvenience that occured during your stay, but rest assured that we took
all the precautions to make sure that a similar situation won't happen again.

We wish to welcome you again to make sure you get an experience up to your expectations.

Sincerely,

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Reviewed March 13, 2013

I often stay at Delta hotel locations and I know that many of them have been undergoing major renovations. The renovated properties are LOVELY.
Well, the Sherbrooke is ready for that renovation as it has seen better times. The staff are lovely and very accommodating. The restaurant buffet was good with a lovely assortment of jams and the chef is very willing to meet your needs.
So, once renovated this will be a lovely hotel.

  • Stayed: March 2013, traveled with family
    • Value
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Thank d0nnasinc91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMMAMDeltaSHE, Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded March 19, 2013

Thank you for taking the time to write and post a review following your recent stay. We enjoy hearing from our guests and obtaining their opinions and perspectives.

We were very excited to read that you have enjoyed your recent stay with us! It is most encouraging to know and it makes us strive to always do better.

Please know that these positive comments you provided will be shared with the hotel personnel.

We understand that some of our rooms may be showing some signs of wear, however, we do our best to upkeep our product and concentrate on cleanliness.

We hope to have the pleasure of welcoming you again at the Delta Sherbrooke

Warm regards,

Marc André Mouton
Room Division Manager

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Reviewed February 28, 2013

Spent 4 nights for business.

LOCATION
Very good location with tons of shops and restaurants at close proximity. Golf simulator, tanning salon and food at walking distance.

ROOM
Room spacious and comfy, with desk and fridge.
Free WIFI.
Noisy bathroom!! Switch on the light starts the fan with makes a terrible noise, ended up switching off lights while in bathroom...

HOTEL
Feels old.
Breakfast is good but overpriced.
Parking is not free!
Great friendly staff.
Pool not worth the try (uber small and boring).
Fitness room very small and couldn't start the machines.

  • Stayed: February 2013, traveled on business
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Thank Dudeneverstop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benoit_GM407, Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded March 6, 2013

Thank you for your comments.

We understand the concerns you’ve raised and can assure you that the appropriate follow-ups have been conducted with the implicated departments.

Again, your comments and suggestions allow us to improve and maintain our high standards of quality, both in service and accommodation. This is essential in our goal to exceed our Guest’s expectations.

We look forward to welcoming you back to the Delta Sherbrooke.

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Reviewed February 4, 2013

The staff was great and helpful. The hotel seems more accommodated for a business crowd, but is a great value all together.

Rooms are clean and comfortable. Newer furniture.

Great views of Sherbrooke. Parking is 5$ but is in an covered facility, great for winter.

The pool is on the small side, but still a nice addition. A good size gym with a variety of machines. Also a very comfortable hot tub. Hotel has an in house spa.

  • Stayed: January 2013, traveled with friends
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Thank Bunjies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMMAMDeltaSHE, Front Office Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded February 28, 2013

Many Many thanks for your great review about your recent stay at the Delta Sherbrooke. It’s really important for us to know that everything was to your complete satisfaction. It always means a lot to us to hear from satisfied customers and it makes us strive to always do better.

We hope to have the pleasure of hosting you soon at the Delta Sherbrooke.

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Reviewed January 22, 2013

We stayed at this property for two nights. It is a bit dated, but we found the overall facility and the rooms to be very clean. The following points are worth noting:
1) there is a $5 a day parking fee;
2) the free wifi seemed "speedy" with good reception;
3) complimentary Starbucks coffee in the lobby each morning was a nice touch; and
4) front desk staff were very helpful.
The hotel itself is a short walk (under 5 minutes) to a few restaurants that provide a decent selection for breakfast through dinner.

Room Tip: This hotel is used by a lot of youth groups and travelling amateur sports teams. Ask the front desk...
  • Stayed: January 2013, traveled with family
    • Value
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Thank seikokai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDMMAMDeltaSHE, Front Office Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded February 1, 2013

We thank you for your comments in regard to the recent stay with us, and we do appreciate it a lot. Be assured I will pas along your comments to all our team

We hope to have the pleasure of hosting you soon at the Delta Sherbrooke.

Warm regards,

Report response as inappropriate
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Reviewed January 20, 2013

We went to the Delta Sherbrooke, for a one night stay ,My husband had to go for buisness and I followed. We decided to go to the hotel-bar the V.S.O.P. Bar , We started with a cocktail drink, and we stayed there the whole evening, we even had dinner there...the waiter gave-us a menu and it was quite a menu (terroires products) fine cuisine in a bar...I just couldn't believe my eyes and by the end of our meal, I just couldn't my mouth either....yes, it was that delicious! I had the duck and my husband some mignon or something close to that. Superb presentation, wonderful services, a very good wine list and cocktails.

The next Morning we had breakfast at the Restaurant Le Murville , we choose the buffet-breakfast, and once again , the service was fast and friendly, the food was at the right temperature and delicious. I was very suprise at the end of our meal, the waitress came to us and asked if we wanted to have coffee or tea to go ? that was the first time, someone asked me that question , from all the places I travelled, that was a premiere!

The only negative, if I can say negative points: The rooms and the pool area could use a little attention (renovations) , you can tell that it's an older building, and the pool, I went for a swim and couldn't stay in the water, it was that cold, brrrrrr cold!

Well done Delta Sherbrooke, I will return for sure!

Room Tip: Get your Delta privilege card (free membership that give you so much more for your money).
  • Stayed: December 2012, traveled on business
    • Value
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Thank LineBoutinActress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia P, Guest Relations Manager at Delta Hotels by Marriott Sherbrooke Conference Center, responded to this reviewResponded January 23, 2013

Mr ,

Thank you for taking the time to give us your opinion.

Your comments and suggestions will allow us to improve and maintain our high standards of quality, both in service and accommodation. This is essential in our goal to exceed our Guest’s expectations.

We look forward to welcoming you back to the Delta Sherbrooke.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Delta Hotels by Marriott Sherbrooke Conference Center

Address: 2685 King Ouest, Sherbrooke, Quebec J1L 1C1, Canada
Phone Number:
Location: Canada > Quebec > Sherbrooke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Sherbrooke
Price Range: $119 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Delta Hotels by Marriott Sherbrooke Conference Center 3*
Number of rooms: 178
Official Description (provided by the hotel):
Delta Hotels by Marriott Sherbrooke Conference Center is a top choice among Sherbrooke, Quebec hotels for travelers looking for contemporary accommodations in a gorgeous setting. Our hotel emerges from the banks of the Magog and Saint-Francois rivers, and gorgeous mountains surround it to offer a thoroughly enjoyable sight from nearly everywhere on our property. Leisure travelers love our hotel's location near a variety of cultural, nightlife and dining venues. We sit in a historical area of Sherbrooke, Quebec that offers the opportunity to learn about many charming buildings and colorful stories of the people who call this place home. Business travelers come to us to host their meetings, grand and small, as we offer exceptional function facilities and expert event planning services. At Delta Hotels by Marriott Sherbrooke Conference Center, you can enjoy our rich city in guest rooms and suites that are stylish, spacious and filled with modern amenities. We invite you to stay with us and visit our bistro-style eatery, 24-hour fitness room and relaxing public spaces. ... more   less 
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Also Known As:
Delta Sherbrooke Hotel Sherbrooke
Delta Hotel Sherbrooke
Delta Hotels By Marriott Sherbrooke Conference Center Quebec

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