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“Dysfunctional Kitchen Distracts”
Review of Le Chic Shack

Le Chic Shack
Ranked #37 of 1,476 Restaurants in Quebec City
Certificate of Excellence
Price range: $10 - $20
Cuisines: Fast Food, Cafe
More restaurant details
Restaurant details
Good for: Business meetings, Local cuisine, Large groups, Special occasions, Romantic
Dining options: Late Night, Breakfast, Dinner, Reservations
Description: Le Chic Shack is a new gourmet burger/milk shake restaurant opened in June 2012. We also serve poutines, fries and salads. For dessert, we offer milk shakes and ice cream sandwiches. The owners of Le Chic Shack are the sister-brother team of Lucy and Evan Price. They are also owners of the renowned Auberge Saint-Antoine and Panache restaurant in Quebec City. Located in a historic building owned by their family for five decades, Le Chic Shack reflects their culinary and interior design expertise. In creating their new restaurant, Lucy and Evan worked closely with their management team and Chef Mikael Garneau, previously of Panache, The Culinary Edge of San Francisco (California) and their local supplier base.Beyond our tasty recipes, these are some features that make Le Chic Shack stand out:* brioche buns made by local artisan baker Borderon et fils * sweet potato fries (along with fries from white potatoes)* uniquely built poutines - from side to main course dishes* milk shakes and ice cream sandwiches made with old fashioned coaticook ice cream * our own fruit sodas and ice tea* draft beer from the local Archibald brewery* draft wine selected by the sommelier of the Panache restaurant* the dynamism and energy of an open kitchen* a relaxed dining environment with tremendous views of the Chateau Frontenac through large French windowsLe Chic Shack is located on the Place d'Armes in the Vieux-Quebec (Old Quebec), facing the Chateau Frontenac and below the Musee du Fort.
Reviewed December 8, 2012

Going on the looks of things on the Travel Advisor site I saw many folks who had enjoyed a fine casual meal at Le Chic Shack. We were welcomed and shown to our table with a menu, left to make our selections, and then when ready to approach the checkout with our order was told the computer was down and could we wait? Sure. A short five minutes later we were told we could place our order...if we had cash; credit card line down and computer back up. After doing business and awaiting our order we had one burger brought to the table (out of two), a long wait and the ordered milkshake appeared. Another wait and the other burger arrived. Soon a single order of Poutine. Later, much later, after all was finished, the last order of Poutine was served. Not for sure what the cause of all the confusion, but possibly the fault of computers, that could not be overcome by the staff at hand, either serving or in the kitchen. Great food, iffy service, at best.

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Thank schoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EvanBP, Owner at Le Chic Shack, responded to this reviewResponded December 12, 2012

We appreciate you taking the time to post your comments on your experience at our restaurant. You are right to say that our computer system went down just as we were opening for lunch. This caused disruption, not only in taking the orders but also in the kitchen production line. We have back-up procedures but we didn't implement them immediately as we (mistakenly) thought that we would restore the system rapidly. It took about a half-hour at a critical moment in the day. This was also the first computer system failure since we opened 6 months ago. We are very sorry for how this impacted you and our other customers during that lunch. As a result of comments such as yours, we continue to improve our customer service and response to unwelcome incidents, such as this one. We thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,126)
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817 - 821 of 1,126 reviews

Reviewed November 27, 2012

Le Chic Shack was an excellent little find! Great prices for great food. The poutine was delicious, as well as the whiskey milkshake. The whole farm-to-table/locally grown concept was appreciated. Not tradtional or authentic Quebec food (minus the poutine) but a good spot for a later night snack or lunch.

Thank kyoko_gator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

My husband and I ducked into this place for a quick break and a quick bite to re-energize and plan our next move. The inside is clean with efficient service and counter service. The food menu isn’t that big, but everything looked delicious. Another perfect location, right in the heart of old QC. The salad, poutine and beer was the prefect lunch before we set out walking to explore the Citadel.

Thank houstk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

Great atmosphere, the employees are very welcoming and fun. The food is out of bounds! A culinary twist on very simple food makes it a place you can't miss.

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Thank Marc-Olivier M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

I had a delicious salad with chicken that "hit the spot" while I was out and about sight seeing. I'd recommend it to anyone!

1  Thank LovemyAcura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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