I tried speaking French and they didn't appreciate my efforts instead became impatient and arrogant. With the exception of one lady who was originally from France and was a teacher, this staff had never heard of customer service. I was given the runaround from day 1. The phone in the room was not hooked up to be used, neither was the television. The lamp shade was thin and had holes in it from the heated light bulb. This was supposed to be a completely renovated hotel. With the exception of the imaculately clean bathroom and well done bed, under the bed was full of dust, therefore bad for allergies. They had no remote controls that worked nor batteries to replace the ones that were not working. When I brought this to their attention they basically had the attitude "oh well".. en francais of course... had to loose my temper to get any service. Unfortunately, when I had been fed up that is when they decided to finally fix the remote control. Every time I'd go up to the counter I was treated with impatience as if I were bothering them right from the start before even discovering any problems. With regards to the lousy service I was told not to worry I wouldn't be charged for the 2 nights I had problems. However, upon checkout, I was charged the full price.
The breakfast was adequate. Continental. However, they ran out of cuttlery and napkins constantly and were not always replaced. As well you had to clean up after yourself afterwards.
The price was right and they had internet service but not all email sites were accessible. The pool was cute and refreshing. They have a fantastic little hotel not too far from downtown, about a 50min. walk, but they could stand to be better equiped to deal with guests as they had the attitude that guests were an annoyance rather than their livlihood.
Would I recommend staying there? Not a chance as there are so many hotels in the old part of town that even if the service is just as bad the distance is definately a time saver.
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- Also Known As:
- Hotel Du Nord Quebec/Quebec City