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“Very good stay” 4 of 5 bubbles
Review of Hotel & Suites Le Dauphin Quebec

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Hotel & Suites Le Dauphin Quebec
Ranked #21 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Montreal, Canada
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Very good stay”
4 of 5 bubbles Reviewed June 24, 2013

I spent one night at Hotel Dauphin Québec in June 2013. The hotel is clean and has been renovated, but wouldn't be able to tell from the outside.

My room had a very confortable king bed and a spacious shower with temperature regulator.

The room was setup well for someone who had to work (business trip in my case). The workdesk was big enough and there was a power-bar available for all accessories.

Service was very speedy and curteous.

The hotel is close enough to downtown / Vieux Québec, so heading there and back for dinner was simple and quick.

All in all, this was a very good quality stay for the price I paid and I would definitely return next time I need lodging in this area of Québec City,

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, June 26, 2013
Dear guest,

We are verry happy that you took time to give us your comments and suggestions. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your great comments regarding our staffand and our rooms.

We hope to welcome you again in a near future.

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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  • English first
  • French first
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English first
New York City, New York
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 23, 2013

This is a good, solid option if you are budget conscious and have a car. it is very close by car to old quebec and also the waterfall (montmorency falls) and st anne de beaupre church. the hotel rooms are updated and very modern and clean. the bathrooms are very nice - super modern and very clean. as others have mentioned, the pillows are a bit firm and fluffy, so if you like using flatter pillows, these might not work. the breakfast buffet is generous but contains the standard high carb fares: toasts, pastries, etc. there are eggs but they go quickly. seems to be a popular spot with families. free internet and in fact, each room has a computer!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mzmeowus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, June 24, 2013
Dear guest,

Thank you very much for sharing your comments with us.

We are pleased to know that you enjoyed your stay at Le Dauphin Quebec Hotel & Suites.

We offer two types of pillows in each bed. If you prefer flatter pillows, you can ask the front desk and they will be happy to help you.

Best regards

Caroline Viens
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Ontario, Canada
1 review
5 of 5 bubbles Reviewed June 20, 2013

It was an excellent stay and its a decent hotel. I see other reviews of this hotel are genuine. Their staffs are nice, especially those that works at the breakfast table. I also had problem with our safe box, and someone came to help in no time. The only thing that they can improve is already mentioned by others, is the fact that they can add scrabble egg to their breakfast menu. I stayed at the fourth floor facing the highway, but once the window is shout, I hear no noise. Everything in the room is neat and tidy. If you can have a bigger gift shop and more to walk around, that will be great. So Le Dauphin, please keep it up and don't raise your price, cus I am definitely coming again if I ever coming to Quebec.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jet L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, June 23, 2013
We want to thank you for your great comments on TripAdvisor.

As you mentionned, our staff trully take care of each guest and they want everyone to enjoy their stay.

It will be a pleasure to welcome you again soon!

Best regards

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 12, 2013

We stayed at this hotel on Sunday, June 9th and enjoyed our stay. The room was lovely and clean and had everything that is necessary for the traveller. We had no problem with the location of the hotel and our room was facing Marais street and the noise was minimal, if at all.
The night light in the bathroom was a nice surprise and helpful.

The breakfast area was cozy and well-laid out and on our stay was not crowded - staff was friendly and polite and there was no language problem.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank wearytraveller849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, June 13, 2013
Dear guest

We are verry happy that you took time to give us your comments and suggestions. In order to offer the best possible service to our guest we enjoy getting feedback from you. This is why we would like to thank you for taking a minute of your time to write a review and to give us your great comments regarding our breakfast area and the cleanliness of the room.

We hope to welcome you again in a near future.

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Drummondville, Canada
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

First of all this hotel does have an average location in Quebec city. It's really near the Galeries de La Capitale which if good if you travel with kids and its a rainy day. It's located at 10 - 15 minutes of car from the center of old Quebec city which is the main attracting in Quebec. The surrounding of the hotel is only stores that aren't useful to tourists like piscine store and tool stores, be sure to have a car if you go there.

The hotel itself is clean in general, the amenities are good for families. The pool is great with the addition of water games outside the pool. Free coffees and juices in lobby, shipping directly in lobby, great breakfest area and breakfeast was really good.

The staff is friendly and nice with you in general. Loved the way the want to help you more and make your stay special. Some other people in the staff (the minority) would need more training to be helpful and nice with customer, but I know this happen when you travel...

The room... Well its updated. Its not perfect, but it works. Computer provided in each room. I found this a bit overrated but well it's a computer to close before going to sleep. Room was not very clean at our check in. The staff offered to clean it but after we were installed. However, the manager did manage the situation very well the next morning.

Finally, it's a nice hotel for a family getaway in Quebec city for a weekend. It's not perfect but your family will enjoy it if the goal is to have good times together.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jean-François N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, May 30, 2013
Thank you for your comments regarding your recent stay.

As we discussed together last week, we are regretful for not meeting your expectations on your recent trip.

We are pleased to inform you that we made the follow up with the staff regarding those concerns because as you know, we are working hard to always offer the best possible experience to our guests.

We hope to have the pleasure of welcoming you again soon.

Sincerely,

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaughan, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 28, 2013

Very nice clean and friendly hotel, recently renovated.The location is convenient for people travelling by car, just around 10min driving to the Old City Center although it is to sleep only, there is nothing to do around. Good breakfast, very nice staff, we liked everything. The swimming pool is for kids only - small and shallow but you don't
visit Quebec City for swimming pool,do you? Strongly recommended.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Andrey2013941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, May 29, 2013
Dear guest,

We want to thank you for adding your comment on Trip Advisor.

We are please to know that you enjoyed the breakfast, the friendly staff and the location.

It will be a pleasure to welcome you again if you come back to Quebec City !

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

This is the first time we have decided to stay at Le Dauphin chain hotel and we loved it!

Please, be aware that when booking the hotel online, they book extra $50 and then release it when you check out.

When we approached our room door we noticed that there is a built-in screen to the right of each door with individual still picture on it. So if you forget room number you may find your room if you remember the picture :)

The next thing I never so before in the hotels is AC cord extender with junction box. It often happens that you need to charge your smartphone using one AC outlet and cannot find another one conveniently located so you can charge your laptop as well.

Fireplace is a very nice solution. It shows that hotel owners care about you. We have spent an hour in the evening sitting in the chairs close to the fireplace.

You don't find scrambled eggs for breakfast but there are boiled eggs already without shells!
And you may have a real expresso directly from the machine!

When we had a problem opening a room safe, the man from the reception arrived immediately to solve this problem.

Thank you, La Dauphin management, for your service, and please, kepp it at the same high level!

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cviens, General Manager at Hotel & Suites Le Dauphin Quebec, responded to this review, May 20, 2013
We want to thank you to add your comment on Trip Advisor.

We are glad you enjoyed your stay with us including the helpful staff and the breakfast.

It will be a pleasure to welcome you again.

Caroline Viens
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Suites Le Dauphin Quebec

Property: Hotel & Suites Le Dauphin Quebec
Address: 400 rue Marais, Quebec City, Quebec G1M 3R1, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Quebec City
#20 Family Hotel in Quebec City
#22 Romantic Hotel in Quebec City
#39 Business Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel & Suites Le Dauphin Quebec 3*
Number of rooms: 99
Official Description (provided by the hotel):
Our newly renovated hotel is well located, 10 minutes from Old Quebec, from The Relais ski resort and 5 minutes from the Galerie de la Capitale shopping center, with many restaurants nearby... Our friendly staff is waiting for you... ... more   less 
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Also Known As:
Hotel And Suites Le Dauphin Quebec
Hotel Le Dauphin
Hotel & Suites Le Dauphin Quebec Quebec City

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