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“Very nice hotel”

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Grand Times Hotel - Quebec City Airport
Ranked #64 of 102 Hotels in Quebec City
Markham, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Very nice hotel”
Reviewed August 28, 2013

We stayed this hotel for 4 days. Our room was very clean and the staff were very friendly and we were surprised that they speak English very well . The breakfast also was very good and a lot food choices. I will still choose this hotel for next time. The only weakness is the swimming pool is small.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ming L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, September 19, 2013
I would like to take this opportunity to thank you for staying with us and for taking the time to elaborate on your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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200 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Maple Ridge, Canada
Level 6 Contributor
137 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed August 16, 2013

Stayed for three nights the second week of August. When we arrived, the desk people spoke very good English and the check in process was quick and painless. When we got to our room, the air conditioning had gone amok and it was very cold. There was an error message on the thermostat that we just couldn't fix - couldn't even shut off the air.

Hey, stuff happens but what makes a first class establishment is how they fix problems and they resolved the issue quickly - the thermostat had to be reset in the maintenance room or something. No problem.

The rest of the stay was good. The breakfast was fine, lots of juice and Euro style coffee with a good selection of bread for toast and bagels.

The only minor complaint is when we were checking out. We were on the 5th floor and there's only one elevator. Not a big deal as we normally used the stairs but when you've got two rollie bags, laptops and all the other neccessary "stuff" you travel with, then you've got to use the elevator.

We were leaving at around 9:30 and there was a cleaning lady with a large cart waiting for the elevator. It took a good five minutes to get to our floor and when the doors opened, there was another cleaning lady with an equally large cart getting out. Honestly, these carts take up almost all of the available space.

We waited for her, helped the lady on our floor get in and when I turned to grab our bags, she let the doors close.

Geez, I had to jam my foot in the door to prop it open, struggle with the bags while my wife tried to force the door back open so we could wedge our way in beside the cleaning cart. Trying to get our stuff and ourselves in the elevator, took three or four times while the door kept trying to close and the cleaning lady made no effort to push the "door open" button.

I said, "You could at least help us out here," but either she didn't speak English or pretended she didn't.

A little effort here would've gone a long way. I was pretty ticked off at her behaviour and really, during checkout time with only one elevator, couldn't they kind of work around their schedule? Why is one cleaning cart coming up while another is going down at the same time on the same floor?

Other than that, I'd recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boone8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, August 21, 2013
Thank you kindly for your comments in regards to your recent stay with us. Each floor is equipped with housekeeping carts in order to elminiate the usage of the elevator by our housekeeping department and also to maximize its accessibility to our guests.

We will address this matter accordingly.

Regards,
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Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 3, 2013 via mobile

We stayed at this hotel because we needed a convenient airport location due to an early flight. The staff was friendly, the rooms were clean although a little dark, and we had an overall good experience.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jellyroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, August 21, 2013
Thank you for your comments and for choosing to stay with us.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 5 Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 28, 2013

Stayed a few times for quick business trip to Quebec city.

Nicely located next to major highways, the rooms are clean, comfortable and spacious. The staff is friendly and responsive to any request. Complimentary breakfast and plenty of morning newspapers are a great addition to this hotel. Most definitely will be a no brainer for future trip to Quebec City.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SebnVero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, July 30, 2013
Thank you for your comments and we look forward to welcoming you back soon.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 10, 2013

2 couples stayed at this hotel for 1 night during a stop over. The rooms were very nice and clean, the staff were friendly. The hotel is a $10-$15 cab ride from the airport. There is no restaurant in the hotel, but there are restaurants relatively close by and there is a bar of sorts in the hotel. The breakfast was a complete free-for-all with food and children everywhere.

Overall this was a nice hotel for a brief layover.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellisario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, July 11, 2013
Thank you for staying with us and for taking the time to write your comments.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trenton, Michigan
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 31, 2013 via mobile

Stayed here a handful of times and every time was the same: friendly staff, modern furnishings, clean rooms and chocolates on my pillow! A large soaking bathtub (that was clean) European breakfast coffee, juice, breads and croissants, cheese and fruit. Excellent value..

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smachica03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, April 5, 2013
Thank you for your comments but most importantly for being a valued guest of ours.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level 6 Contributor
527 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed March 23, 2013

The room was clean, the location of the hotel is close to airport. Breakfast is not replenished in a timely fashion.
But for the smell, boy oh boy, the room smelled sewage. I did not ask to change it as I was tired and wanted to get rest.
My stay was for one day only.
Do not stay in the room that is on main floor right to the reception when you are facing it.

Room Tip: Do not stay in the room close to the reception stay on upper levels.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Me M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J-F T, General Manager at Grand Times Hotel - Quebec City Airport, responded to this review, March 26, 2013
I would like to take this opportunity to thank you for your comments regarding your stay back in February 2013. Would it be possible to have the actual room number you have stayed in order for us to specifically pinpoint the challenge at hand?

Thank you once again for your constructive feedback and I look forward to hearing back from you.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Times Hotel - Quebec City Airport

Property: Grand Times Hotel - Quebec City Airport
Address: 6515 boul Wilfrid-Hamel, Quebec City, Quebec G2E 5W3, Canada (Formerly Times Hotel & Suites)
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Times Hotel - Quebec City Airport 4*
Number of rooms: 111
Official Description (provided by the hotel):
The GRANDTIMESHOTEL is a four star Boutique style hotel with a unique urban architecture offering superior soundproofing providing guests with a beneficial rest. The trendy decor is of a New York style inspired design with a Zen flavour to it. ... more   less 
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Also Known As:
Times Hotel And Suites
Times Hotel Quebec City
Grand Times Hotel - Quebec City Airport

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