From arrival to departure, we unfortunately got the worst customer service.
Room was not guarantied ready for 3PM. Employee never called to confirm when room was ready.
When we came back later that night, around midnight, they had given away our room. They downgraded our room, by mistake, and never owned up to it. My two friends had to sleep on cots.
Would of loved to have felt like the hotel cared about us after they made a mistake. Felt like we had to fight to get some form of service. Case still unresolved. Will not consider returning unfortunately.
We are a group of jet setters and have never experienced such poor service. Sheraton Quebec does not live up to the Sheraton standards.
- Official Description (provided by the hotel):
- Our Quebec City hotel is ideally situated on the beautiful 18-hole Golf de la Faune course and near historic downtown Old Quebec City. Explore the many nearby recreational trails, take part in the popular festivals or ride our free shuttle and experience the best that Quebec City has to offer. Indulge and relax at our onsite spa, La Faune Spa, and then take a dip in our Nordic baths. Dine at our full service Restaurant le Dijon, warm up by our patio fire pit, or watch a movie in our comfortable Four Points signature bed. The resort experience is all here at Four Points by Sheraton Quebec Resort. ... more less
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- Also Known As:
- Four Points By Sheraton Quebec Hotel Quebec City
- 4 Points By Sheraton Quebec
- Sheraton Quebec City
- Four Points Quebec City
- Quebec City Sheraton
- Quebec City Four Points
- Four Points By Sheraton Quebec Resort Quebec City