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“Beautiful hotel with great service”
Review of Hotel 71

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Hotel 71
Ranked #11 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed November 8, 2013

The hotel itself is a converted bank, which added some very cool unique features to the rooms. The room we stayed in was huge, with the entrance to the main area being the old entrance to one of the vaults. The room was very comfortable and the amenities were great, and the rainfall shower was awesome. We got room service one night and the food was excellent - from the Italian restaurant Matto attached to the hotel. We ordered cocktails and dinner, and room service brought up our drinks right away so they'd stay cold and we could drink while we waited, then ran the food up as soon as it was done. The location was great, it's just outside the Old Quebec walls in the Old Port area - there's tons of great restaurants and things to explore around the port, but be prepared if you're going to head inside the walls of Old Quebec you're in for quite an uphill hike.

  • Stayed: October 2013, traveled with family
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1  Thank Trey P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded November 19, 2013

Bonjour Trey P.,

Thank you for taking the time to share your comments on your recent stay at Hotel 71. We are so happy to hear you enjoyed our facilities and the location. The entire team looks forward to welcoming you back soon!

Sincerely,

Nancy Lavigne
Room Division Manager

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Reviewed November 4, 2013 via mobile

We booked a 3 night stay in a room that their website informed it could be a king size or a super king size bed.

When checked in we noticed that they put us in a queen size room and since my husband and I are both very tall, we ask at the reception if there was a mistake since we booked a king.


I mentioned the information at the website and luckily made a print of it. They said they would get back in a few minutes and we waited and waited.

After a while we went to reception to see what was going on and a supervisor called Valerie said we were mistaken and that we should keep the same room.

She tried to convince me that bed sizing in Canada was different and that was in fact a king bed. After discussing for a while she asked me to show the page where the information was...and for my surprise, they changed it and that was why it took so long.

Since I was clever enough to printscreen the page, she was speechless and gave us a new room.

Even after all this hassle, she was asking if we used anything from the prior room and we have to move all bags by ourselves. No one came up to help.

After this unpleasant check in, we had a nice stay. Room was nice, clean but short on closet space.

People say you can not change a first impression and although this hotel had all the ingredients for a nice vacation, it was ruined for us.

If we go back to Quebec we will find somewhere else to stay. Probably across the street neighbor Saint Antoine.

Stayed: September 2013, traveled as a couple
6  Thank Cenobre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded November 19, 2013

Bonjour Cenobre,

Thank you for taking the time to comment on your recent stay with us. Guest comments are really important to us and they help us to strive for perfection.

We are so sorry to hear you experienced such a situation upon check-in. We always do our best to assign our guests the best available room that will meet their needs. Do not hesitate to contact me directly when planning your next trip to Quebec City – I will be pleased to upgrade you to a Superior Plus room. This is the only room category that has a guaranteed king size bed.

We hope you had a pleasant journey back home and that we will have the opportunity to host you again in a near future so we have the chance to redeem ourselves.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@hotel71.ca

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Reviewed October 28, 2013

Cute hotel, it’s well located right in the old town. Bicycles are available for the guests free of charge. Very nice staff, always friendly , including the concierge employee. Coffee machine in the room, good shower and spacious bathroom. It’s a very good choice in Quebec.

  • Stayed: October 2013, traveled as a couple
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1  Thank PaulaDeLavoie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded November 4, 2013

Bonjour PaulaDeLavoie,

Thank you for taking the time to comment on your recent stay with us. Our entire team will be delighted to hear all your kind words in their regards! We are happy you enjoyed your stay and we hope we will have the opportunity to welcome you back soon.

Sincerely,

Nancy Lavigne
Room Division Manager

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Reviewed October 28, 2013

We just spent a two day weekend at the Hotel 71 in Quebec City. The weekend was wonderful and the hotel is very well located within the old city walls and close to many good restaurants and shops. It was a great deal that we got through travel zoo and would recommend that anyone interested in staying in the old part stay here. We have stayed at the Auberge St Antoine and found that for the price Hotel 71 was a good alternative at a very competitive price. Please keep in mind that this hotel offers a complimentary continental breakfast at the a joining restaurant which was very good. With good cafe au lait served with no charge. The hotel does not have a bar but you may order a drink from the restaurant and enjoy it in the lobby or in your room. The rooms are very well appointed and the washroom is ultra-modern with very nice walk in showers. We look forward to staying here gain the next time we travel to Quebec.

  • Stayed: October 2013, traveled as a couple
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2  Thank GSM291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded November 4, 2013

Bonjour from Quebec City,

Thank you for taking the time to comment on your recent stay with us. What a pleasure to hear you enjoyed every aspect of your stay, including the hotel location!

We look forward to seeing you back soon.

Kind regards,

Nancy Lavigne
Room Division Manager

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Reviewed October 28, 2013

Very clean and comfortable room.
Spacious and well appointed, great bathroom, even a Nespresso machine.
Located in old-Quebec, so not necessarily the best for everyone.
Can be expensive if you do not have a corporate rate with them.

  • Stayed: October 2013, traveled on business
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2  Thank Jknights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded November 4, 2013

Bonjour Jknights,

Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay with us!

Our rates vary depending on hotel occupancy. Our Sales Team is more than happy to negociate corporate rates for frequent business travelers. Do not hesitate to contact Mrs. Stéphanie Dufresne (sdufresne@hotel71.ca) for any further information.

We look forward to welcoming you back on your next business trip to Quebec City, or on your next weekend getaway.

Sincerely,
Nancy Lavigne
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

This relatively small hotel is in the 'lower' old town near the harbor and across from the Musee de la Civilisation. Our room was on the 7th floor, with a Queen sized bed. We did not have of the harbor, but of the 'upper' old town. our room was confortable and big enough, but like many hotels had been redecorated into what I call 'hotel modern' and I am not a fan. I do like to be able to tell the difference from one hotel to the next, but that is being eliminated. The in room Nespresso machine was great to have. The breakfast was standard continental and OK. Going out the back door of the hotel landed us in a charming (if not touristy) area. It was close to the funicular that goes up the hill to the upper old town. I did not get the view other reviewers are talking about, I should have asked. My bad.

Room Tip: Ask about the river/harbor view.
  • Stayed: October 2013, traveled as a couple
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1  Thank lovesweims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded October 26, 2013

Bonjour lovesweims,

Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay. Do not hesitate to contact me directly next time you come to Quebec City so I can make sure you can enjoy the river view from your room.

Sincerely,

Nancy Lavigne
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2013

The location is quite nice in the Old Port / Lower Old Town, at the vase of the hill up to Upper Old Town.

We had the two room suite (separate rooms) overlooking the St. Lawrence River (until the cruise ship pulled in!). Two nice sized rooms. It not only had a flat screen TV, but it also had HD reception! The bed was quite comfortable, as were the furnishings in the living room.

The problem was what was lacking in a hotel that should have been much better.
So let me list them.

General issues:
Even with some stone from the original bank building, the rooms were quite sterile, white walls with no art work or embellishment.
While the living room was fully carpeted, the bed room was not. A rough area rug under the bed, and then bare floor.
The main lighting for the bedroom could not be turned off from the bed. Only LED reading lights, once you turned the main room light off at the door.
There was a refrigerator in the closet, but no mini-bar supplied. There was a Nespresso machine.
There is a curtain for the widow in the bedroom, but none in the living room.

Bathroom:
Large bathroom with plenty of counter space around the sink. A large walk-in rain shower with separate hand shower.

BUT:
The bathroom lacked ventilation, so the mirror fogged up badly.
The lighting around the sink/mirror area is more mood light. Not much fun trying to shave.
No separate magnifying mirror (that should be standard).
There is no shelf in the shower for shampoo, etc. Only a small soap dish on the wall. You have to put shampoo/conditioner bottles on the floor. Not much fun if you have a bad back or knees. Serious oversight.
The floor tiles in the shower could have used a good scrubbing. Seems the staff doesn't even want to bend over.

Service:
Not up to the level of a hotel of this alleged quality. The back-up role of toilet paper was not replaced for two days.
One day, at 4:30, they still had not finished the room!
There is no turn-down service, no offering of a bottle of water or such.

Breakfast:
This was the most frustrating, as we were there for a few nights. There is only a minimum, cold continental buffet. There was no option to have a hot breakfast, eggs, etc., even though breakfast is taken in the hotel's restaurant that has a fully working open kitchen. They should have had at least one frying pan operating so one could have some eggs over.

What could be a very lovely hotel in a great city falls short of being one. It is a comfortable, well located hotel, just not what it could or should be.

Room Tip: Get one on an upper floor overlooking the river.
  • Stayed: October 2013, traveled as a couple
    • Value
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Thank Ryewit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Hotel 71, responded to this reviewResponded October 26, 2013

Bonjour Ryewit,

Thank you for taking the time to share your comments on your recent stay with us. We are sorry to hear that our facilities and breakfast menu did not meet your expectations. I will make sure your comments go to all concerned managers.

We hope to have the opportunity to host you again in the future.

Sincerely,

Nancy Lavigne
Room Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel 71

Address: 71 Rue Saint-Pierre, Quebec City, Quebec G1K 4A4, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Quebec City
#2 Business Hotel in Quebec City
#3 Luxury Hotel in Quebec City
#6 Romantic Hotel in Quebec City
Price Range: $197 - $472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel 71 4*
Number of rooms: 60
Official Description (provided by the hotel):
Inaugurated in 2005 within the 19th-century building of the First National Bank Head Office in Canada, Hotel 71 was voted one of the trendiest Canadian hotels in 2012 as per TripAdvisor. Hotel 71 is an urban property offering a prime location in Quebec City’s Old Port district. It is situated within walking distance from the best restaurants and attractions the city has to offer. With a total of 60 rooms and suites, Hotel 71 is a contemporary property within a historic building and neighborhood. Each of its 60 rooms and suites includes hardwood flooring, high ceiling, flat screen television, Nespresso coffee machine, high thread-count bedding and duvet, complimentary high speed wireless Internet access, cordless phone, DVD player & home theater system, ultramodern bathroom with rain shower as well as some amazing views. Also, 4 meetings rooms for gatherings of 2 to 110 persons as well as a brand new Penthouse Suite which will soon have its own exclusive rooftop terrace are available. Its popular in-house Italian restaurant Il Matto 71 is also not to be missed. Hotel 71, a definite address of good-taste in Québec City! ... more   less 
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Also Known As:
Le 71 Quebec City
Hotel 71 Quebec/Quebec City

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