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Quebec City Marriott Downtown
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Reviews (1,307)
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Reviewed February 13, 2013

Spent Carnival at the Courtyard in Quebec. The room was clean. The staff was friendly. It was close to old town, and to public parking. Oh, and did I say we got a great rate? What more could you ask for. I understand that it will soon be re-done into another Marriott, and look forward to staying there again. My only concern is that it had a nice seating area in the lobby in front of a fire place. I'll be sorry if that goes.

Room Tip: 617 overlooks an elevator shaft, and is near the elevators. No noise, though.
  • Stayed: February 2013, traveled with friends
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Thank FrugalFrannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this reviewResponded February 15, 2013

Dear Valued Guest,

On behalf on our entire team we wish to thank you very much for taking the time to share your review with all the other traveller's! We are truly glad that you enjoyed your stay with us and hopefully we will have the chance to see you again next year for the Carnaval!

With best regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2013

This is a hotel that does the job. Friendly staff, good food at the restaurant, an ice rink in front of your door, a few step from the old city... It's perfect for a getaway in Quebec City. We book rooms there every year for the staff that come to the Christmas party across the street at Le Capitole theatre.

Room Tip: Not sure what to recommend...
  • Stayed: January 2013, traveled on business
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Thank Marc-Andre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this reviewResponded February 15, 2013

Dear Client,

Thank you for sharing your experience at our propery with Trip Advisor travellers! We are glad to read you had a good time in Quebec City while staying with us.

Looking forward to welcoming you again soon,

Warm regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

We chose this hotel based on seemingly great location and favourable Trip Advisor reviews. We are very happy with our choice. Courtyard Marriot was in an ideal location for the Quebec Winter Carnival, being less than a kilometre walk away. Mind you, Quebec City is hilly, so expect some up and down as you walk, but will be no problem for most people except the very elderly with mobility issues.
In the other direction from Carnaval is rue St Jean directly in front of the hotel and a nice square with a skating rink. We were able to pop right out of the front door of the hotel, put our skates on and go for a few laps in the middle of the square.
Just beyond that is one of the Old Quebec stone arches that frames rue St Jean as it winds down into the cobblestoned tourist area. You can stop and eat and many fine restaurants, or continue up hill again to Notre Dame Catherdral, of continue just a little further to Chateau Frontanac. The walking distance was quite easy to handle, even with a 9 year old with us and pretty cold temperatures. I cannot emphasize enough to those not used to it, what -20 Celsius with a wind feels like, and I'm from the Toronto area. We were triple-layered, touqued and scarfed, and even that just barely did the job. You will find Quebec much more enjoyable in winter if you bundle up even more than required. Thankfully, this hotel's location makes great dining and shopping within a few hundred meters.
The hotel itself is quite lovely and clean. Might need some carpet and painting in a few years from wear, but again-it was clean and pleasant. Staff at the desk could not be beat, as they were very eager to please and always available.
This is a location hotel, meaning there is not much to do in the hotel itself, and you are likely to choose it based on proximity, so if you will be out most of the day touring about, it's hard to beat for location, and comfortable enough to come back to at the end of the day.

Room Tip: Only smaller rooms face the square, but if you want a view, and can handle a smaller room, ask to face the sqaure
  • Stayed: February 2013, traveled with family
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2  Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this reviewResponded February 15, 2013

Dear Guest,

Thank you for your nice review about your experience at Courtyard by Marriott Quebec City! What a pleasure to read you were entirely satisfied with our staff, accommodation and location !

Make sure you contact us upon your next visit, we would be delighted to welcome you again in Quebec City!

Kinds regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Pros:

We came for the Winter Carnaval and found the hotel to be ideally placed from the main area of activities on the Plains of Abraham (about seven minutes walk). Situated next to an ice-skating rink, and at the top of Rue Saint Jean with all its bistros, the view from our room was enchanting, especially at night with all the lights. The staff was extremely friendly, and helped guide our activities throughout our stay. The room was kept clean. As has been stated elsewhere, there is free WiFi, but it is a bit slow.

Cons:

At first we were disconcerted at there not being any safes in the rooms, so if this is is important to you, you should be aware of this fact (though apparently there is a safe you can use in reception?) To us it did not matter, but it is worth mentioning.

Also, the heat was a bit weird. Over the weekend it hit -10F (-21C), so we really wanted to make sure the rooms were warm overnight as we slept. However, the rooms actually got cold in the night. Apparently the heating works on some sort of motion-sensing mechanism so that if no movement is registered the thermostat is turned down. Of course, when you are asleep, there is no movement! It is sold as some sort of eco- thing, but frankly we wanted to be warm, not cool, with the weather being what it was, so we had little choice but to break out any and all blankets we could find.

With all that said, we loved our stay!

Room Tip: Old City View rooms are really nice (rooms *01-*03).
  • Stayed: February 2013, traveled as a couple
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Thank ukinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this reviewResponded February 5, 2013

Dear valued Guest,

Thank you very much for this review! We are glad to hear that you enjoyed your stay with us and that you find our location convinient for your activities in the area!

Please note that we are definitely taking your comment into consideration about our heating system. We appreciate your input and will be sure to share your comments with our team as we are constantly looking for ways to better meet and exceed our guests expectations and satisfaction!!

We look forward having the chance to welcome you another time in our wonderful property.

With best regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

This hotel, located just outside of one of the main gates into Old Quebec, is well maintained, reasonably priced, and staffed by a group of people who really do care about providing an exceptional experience for their customers. Between restaurant recommendations/reservation-making and room relocations (we wanted something with a view), they were not only accomodating, but understanding and happy to help out. A rarity, in my experience.

While the restaurant leaves a little to be desired (a little on the plain side), there are so many choices within a 5-minute walk that this is less a problem than a reason to get out and explore the (extremely explorable) nooks and crannies that Quebec City offers.

Room Tip: Ask for a room on the top floor, the views are great, even if the elevator is a little on the slow side. :)
  • Stayed: December 2012, traveled as a couple
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Catherine G, Front Office Manager at Quebec City Marriott Downtown, responded to this reviewResponded January 29, 2013

Dear Valued guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again soon.

With Best regards,

Catherine Germain
Front Office Manager
Courtyard by Marriott Quebec City

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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