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“Mesmerizing experience” 4 of 5 stars
Review of Hotel Palace Royal

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Hotel Palace Royal
Ranked #34 of 106 Hotels in Quebec City
Certificate of Excellence
Kissimmee, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Mesmerizing experience”
4 of 5 stars Reviewed March 16, 2013

The stay at hotel Palace Royal was just wonderful. Although we had booked a room for just three days, but the place impressed us so much that we extended our stay for one more day. All the staff members are great at their services. They all are efficient, humble and polite people. That yummy breakfast, which had plenty of choices, was one of my favorite meals. The rooms are big, clean, and very fresh and bathrooms were also well-maintained. No leakage anywhere, room service was available all the time. No complaints. A lovely Place!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank surendra14789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    200
    189
    60
    19
    8
See reviews for
172
136
11
80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed February 23, 2013

The hotel is close to all attractions, lots of restaurants and shopping. The rooms are clean, service is perfect. The indoor pool was a blast for the children. However, parking is little pricey. Overall, very nice hotel. I would highly recommend it.

Room Tip: Rooms are facing a pool have a balcony, however little noisy if you try to have a daytime nap.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ZK1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 27, 2013

This hotel is great. The location is perfect with the beautiful Place D'Youville outside. During winter with the snow and iceskating it is picture postcard perfect.

We had a family room that was incredibly spacious. It was beautifully decorated and the beds were super comfy. The staff at checkin were very helpful and we liked that there was a little store downstairs with the basics if you needed them.

The location of the hotel is great for easy access to old town and lots of nice places to eat.

My only complaint was nobody came to clean our room for nearly 4 days, which I thought was incredibly strange. We only had someone come once I rang and complained.

I would still very much recommend this hotel, our room was beautiful and the location was perfect.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ms_ShuttergirlfromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laval, Canada
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at the Palace Royal for one night on December 31th. Its still a nice hôtel, we been there at least 5 or 6 times during the last few years. The suite are large (2 rooms), comfortable and well equiped for around 200$/night. It's a well kept establisment but it would need to be "refreshed" a bit. When we arrived, there was free hot coffee and coco in the lobby. Interior parking is available at a cost but you can forget the car for the rest of your stay! The Beffroi Steak House Restaurant is convinient but expensive for what it offers. There are better restaurant in Quebec City.
The hotel is well located near Le Capitol Theatre, the ice rink of Place d'Youville and the Porte St-Jean and St-jean street with all the boutiques and restaurants and at a walkable distance from Chateau Frontenac and others. Overall, a good place to stay in the old city!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LuckyPierre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
112 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed January 8, 2013

Our experience in an outside room (1025 - great views) was perfect. It was a family room that could have squeezed 6 (we were 4) I am a light sleeper so didn't want an inside room - we just used the public pool areas if we wanted to be in the Atrium.
We had a couple non-hotel issues (car needed boost, etc..) - hotel was very helpful with all our issues.

The work out room could have a better location or view. The hot tub was on the cool side.
We ate at the steak resto and liked it too. We were here to be downtown and drive to skiing and we got want we wanted and these minor issues don't deserve a downgrade.

Feel free to email me with any specific questions.

Room Tip: Higher floor and outside room if you want a view of old Quebec.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Langroch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
2 of 5 stars Reviewed January 8, 2013

We stayed at the Palace Royal for one night in december. We choose this hotel for his "family side" and we had really bad surprises...

-we had our room at 4:30 pm
-our room was not clean (the cleaning lady told us that there was a bad smell)
-they give us a simple room instead of a suite (we paid for a suite)
-they give us back our room with a 20$ discount and a 15$ free breakfast (still with the bad smell)
-we didn't have access to the restaurant because the hotel host some christmas partys so, all the restaurant was already reserved
-the really LOUD music (christmas party) was turn off at 2am!!!!!! I just want to remember you here that this is suppose to be a FAMILY HOTEL.
-3 weeks after our complain we just received a gift certificate (to spend at their hotel) worth 50$ and by the way we already spend 300$ there for a night!!!!!

Very disappointing.

No chance for us to return spending our money in this hotel, or other Jaro hotel. Sad.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank isabro198111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everywhere
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 6, 2013

We have stayed here twice both times in the Royal Honeymoon Suite. The room is beautiful and large with great veiws. The hotel is beautiful, are room was gorgeous. However, we always leave fealing unsatisfied. The location for us is not ideal but it is close to La Place Capitol - it really depends on what you are looking for. The bar in the hotel is a bland atmosphere and the service is poor.
We can't really say why we were not satisfied - we have stayed at many hotels in Quebec City with lesser quality rooms and left feeling more satified. It's missing something and for over $600 a night we should have left feeling great.
I think if you have little kids it might be different as it certainly has a nice pool area.

Room Tip: Spend the money on the Honeymoon Suite if you can for a good veiw
See more room tips
  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Theitinerants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Palace Royal

Property: Hotel Palace Royal
Address: 775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#29 Business Hotel in Quebec City
#34 Romantic Hotel in Quebec City
#35 Family Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Palace Royal 4*
Number of rooms: 234
Official Description (provided by the hotel):
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more   less 
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Also Known As:
Palace Royal Hotel
Palace Royal Quebec City
Hotel Palace Royal Quebec/Quebec City

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