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“Pleasantly surprised”

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Hotel Royal William
Ranked #68 of 102 Hotels in Quebec City
Reviewed July 16, 2013

Considering this is under the "Choice Hotels" category (along with Comfort Inn and Econolodge) I was skeptical. What we found was a newly renovated boutique hotel - very clean, no smells, modern décor, very quiet. The bed was very comfortable (although if you want a cooler room, the air seemed to be stuck on 24 degrees and wouldn't go lower); there was a small fridge which is awesome for snacks and cold drinks; the housekeeping was immaculate. The breakfast was perfect, very affordable, clean, lots of fresh fruit, no oil residue under the eggs!! The waiter all three mornings was pleasant and efficient. This place is very affordable considering all things and it was only about a 15-20 minute very pleasant (although uphill) walk to the Old City. One bus easily takes you there and back as well. Would go again.

Stayed: July 2013, traveled as a couple
Thank maryan27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded July 18, 2013

First, I would like to thank you for your review! We are happy to know that you found the hotel had plenty of charm and is in a perfect location. It will a be pleasure to welcome you again in your next trip in Quebec city ! Thanks again !

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143 - 149 of 329 reviews

Reviewed July 14, 2013

We really enjoyed our stay at the Hotel Royal William. Great location, easy access, nice rooms and terrific staff. The hotel is easy to locate coming into to the city from the west. Secure parking was available across the street. Our room (211) was spacious, well-appointed, comfortable and quiet. The staff was very kind and extremely helpful whenever we needed their assistance. Bus stops are close by to get to anywhere you want to go in the QC area. The Old and Lower towns are just a 10-15 minute stroll away. Also, there are some very good restaurants close by if you just want to dine close by.

  • Stayed: July 2013, traveled as a couple
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Thank highnooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded July 16, 2013

Thank you very much for your review ! We are so happy that you enjoyed our convenient location as well as our accommodations. We always strive to provide the best service for all of our guests and we are so pleased that we were able to do this for you. We hope to see you again !

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Reviewed July 6, 2013

Went to the Hotel with family from out of province. Had read positive reviews for the most part and took the bad ones as one off experiences.

Check in was a positive experience as we had 3 rooms. Once we went into the rooms we found two to be large and comfortable. The bathroom in one had a lingering smell but didn't get an opportunity to bring this to the attention of the front desk.

Our issue was with the third room. Walking into the room was like a sauna. It was uncomfortably hot. We spoke to the front desk and was advised they would look into it. We rested in the other two rooms for a while and revisited the third room and noted no change in the temperature. Spoke to the front desk and was reassured the AC was on but would take time to cool the room.... So we went sight seeing.

On arriving back to the room about 3 hours later (now approximately 11pm) - the heat in this third room was still unreasonably warm compared to the other rooms. Having young kids with us we approached the front desk and was advised that the hotel was full and they could not provide us with another room. We again voiced our displeasure as for the price, working AC is something we expect.

The lady at the front desk brought in another lady; who, I assume is the manager as she didn't formally introduce herself. From the get go she was extremely confrontational and had an "I don't care - take it or leave it" attitude. Her explanation was that the AC was working but it's hot outside which, we probably would have bought if the other two rooms were as hot. She essentially said good luck finding another hotel as there is a festival going on in the city.

She also initially refused a refund on the room after saying there
Was nothing she could donto hel us. After sometime stated we could talk to the place where we booked; however, she could not do the refund. If she had said this up front instead off flat of declining it would have been nice.

Luckily the booking site offered us a full refund on all three rooms. Upset that our family trip had such a damper on it and the lack of other rooms; we simply left Quebec City at 12am with 3 kids under the age of two with us.

I have stayed at other hotels were things have not always been 100% but have never had such poor service when trying to resolve the situation. Not impressed at all.

  • Stayed: July 2013
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Thank Asarpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded July 11, 2013

First of all, as you mentioned in your review, at your arrival, everything in your reservations was right and your check-in was done with professionalism and courtesy. The three rooms were at the same floor for accommodating you. The rooms were spacious, comfortable and really clean.

At your arrival, the outside temperature in Quebec City posted 33 degrees and feel like 42 degrees with humidity factor. One of your three rooms was a few degrees warmer than usual. The two others rooms was perfect, about 22.5 and 23.0 degrees.

As the hotel was fully booked for this evening, it was impossible for us to provide another room. Usually, we could accommodate our guests without problem. As our ventilation system is centralized and each unit is located in the ceiling of each room, we made some verification in the computer system and everything seemed to work normally and the air conditioning was on. As the outside temperature was unusual, we agreed that the unit not provided on request.

Monday morning, we found a problem with this unit and we change it. You understand that this operation could not be done in an occupied room at 11:30 PM.

We have done our best with the options available to us. We gave you a refund for the three rooms despite the fact that two of three rooms was perfectly habitable .We sincerely apologize for this situation, but unfortunately are things that can happen.

Thank you very much for your understanding,

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Reviewed July 3, 2013

This Hotel is located just a 15-20 Minutes walk from the old town with all its Attractions.
Alternatively the bus stop is almost directly in front of the hotel.

The rooms are biiiiiiiig (approx. 45 m²) and very comfortable.Also the bathrooms are big and everything is clean.
The breakfast is good and definitely worth the price.
So,this Hotel is a perfect accomodation if you need a affordable,city-near Hotel with good service and comfortable rooms.

Parking lot is not directly at the hotel,but 1 block away,but this is absolutely Ok.

  • Stayed: June 2013, traveled with family
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Thank Markus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded July 5, 2013

First, I would like to thank you for this review. It's a real pleasure to read about you enjoyed your stay at Royal William. We hope to see you again during your next stay in Quebec city ! Thanks again !

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Reviewed May 29, 2013

This hotel is one of the nicest hotel in Quebec City. The price, rooms and location is excellent!

Had a beautiful king size room that was beautiful with the most comfortable bed and pillows!

Loved it! Continental Breakfast included was just right,

Room Tip: Try to et a room that is not on Charest boulevard and more in the back so it is not close to the ele...
See more room tips
  • Stayed: May 2013, traveled on business
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Thank Nadia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded May 31, 2013

First of all, thank you so much for taking the time to write this review. It's a pleasure to read you enjoyed your stay with us ! We hope to see you again for your next stay in Quebec city !
Thanks again !

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Reviewed May 26, 2013

My husband and I stayed at this hotel from May 24th to May 26th, 2013. Based on the reviews, this seemed like a great hotel so we decided to book it. We were very happy with this choice and would def. stay again at Hotal Royal William.

Parking: parking is located right across the hotel, but you need to check-in or go to the hotel front desk first before accessing the parking lot where they will give you a piece of paper to put on your windshield and get your car make/model so when you go to the parking garage they'll let you in.

Room: we had room 304, it was extremely quiet that we felt we were the only ones on our floor, we did not see anyone on our floor except once we saw the cleaning lady. The view from our room was buildings across the street and the Charest. The king bed we had was really comfy, the pillows were very fluffy so if you like flat pillows like me, I suggest you bring your own. The jacuzzi tub was nice, you can fit two people in there. Bathroom was spacious and so was the room. Very clean room.

Free Breakfast: upon check-in we received vouchers for breakfasts, the bistro restaurant is located in the same building....the voucher gives you the cheapest breakfast they offer which is $5....if you want something else off the menu, they will deduct $5/person and you pay the balance.

Old Quebec: I suggest if you're going to walk up to Old Quebec to wear good walking shoes/sneakers. It's about 15-20 minutes walk and mostly uphill but not bad at all. We decided to walk up and took a taxi back to the hotel since it was later at night, the taxi fare was approx. $8

Room Tip: Room #304 was great!! Really quiet and street view
See more room tips
  • Stayed: May 2013, traveled as a couple
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2  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded May 27, 2013

Thank you for writing this amazing review of the Hôtel Royal William! We are pleased to hear you enjoyed the hotel accommodations as well as the surrounding facilities. It is our goal to provide exceptional customer service and “ultra clean” facilities at all times and we are delighted to hear we were able to do this for you during your stay. We hope to see you again for your nest stay in Quebec city ! Many thanks !

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Reviewed April 27, 2013

Just returned from a night in Quebec city to see a concert. I booked a night at this Hotel based on reviews here and the fact that they were one of the few hotels available with two queen beds at a reasonable price. We were more than pleasantly surprised with the entire experience. The room was sparkling clean, very large, and well appointed. The hotel was quiet and the staff were lovely. Breakfast was perfect. A hidden gem. I will return!

  • Stayed: April 2013, traveled with family
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1  Thank Tracith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophie S, Front Office Manager at Hotel Royal William, responded to this reviewResponded April 29, 2013

First of all, Thank you sincerely for taking the time to write this review for Royal William. I am so glad that you enjoyed your stay with us and that our rooms exceeded your expectations and you felt right at home.It’s always wonderful to hear when a guest look forward to returning to our hotel on their next visit to Quebec City.


Thanks again and we look forward to seeing you again soon!

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Additional Information about Hotel Royal William

Address: 360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #68 of 102 Hotels in Quebec City
Price Range: $82 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Royal William 3*
Number of rooms: 44
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Also Known As:
Hotel Royal William Quebec/Quebec City

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