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“nice hotel”

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Hotel Ambassadeur Quebec
Ranked #75 of 102 Hotels in Quebec City
Reviewed August 1, 2013

This is a nice hotel just off the beaten path. Not new by any means but the staff is very courteous, professional, and quick to respond at the reception desk. The staff that served us is young but they were excellent. They spoke to us in English without hesitation. There is a lovely pool area with a hot tub and sprinkler pad for the kids. There are a couple of bird cages with budgies as well as plenty of chairs and towels. It's a nice place to just sit and relax. I'm pleased that we chose this hotel to stay at.

Room Tip: We stayed in room 325. Just a basic room with 2 double beds, tv, desk, etc. No bugs! Which is alwa...
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  • Stayed: July 2013, traveled with family
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Thank runawayHudson_QC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded August 4, 2013

Dear guest, thank you very much for this review.

We are glad you enjoyed your stay in Québec City and at our hotel. Our staff members will be very happy to know you appreciated their professionalism and their courtesy - thank you.

We are also pleased that you and your family were able to enjoy our indoor pool and spa area.

Once again, thank you very much, we hope to see you again soon!

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167 - 173 of 559 reviews

Reviewed July 22, 2013

We are budget travelers. If you want luxury, don't stay here. This is a low frills hotel.

We booked a Junior Suite. It is in the old part of the hotel. Everything is a little weather beaten but the price was great, $108 a night. The temperature outside was record highs of 95+. The AC could not keep up with the heat in the room. In the afternoon the room was in the 80's. We were a family of five. The offered to move us to a cooler room with two double beds but a rollaway wouldn't fit so we couldn't move. They offered to move us into a King Suite but we would have to pay the difference, $50. We stuck with the hot room. It got down to a bearable temperature after the sun went down.

The location is great if you have a car and plan on visiting Vieux Quebec, Chutes Montmorency, and Ile d'Orleans. It is minutes from all three.

Cheap beers in the lounge, cheap rooms, good location, We'll be back but hopefully not in a heat wave.

The service at the front desk during the reservation process was exceptional.

Room Tip: Junior suites are a great value, but a little worn down. Very hot on a sunny day. New rooms by the p...
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  • Stayed: July 2013, traveled with family
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Thank EuropeinFebruary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 23, 2013

Dear guest,

Thank you for this review. We are happy you found the service at our front desk and our rates to be outstanding. Our located is quite central for guests wanting to avoid staying in downtown Québec City.
We are sorry you had some trouble with temperature in your room ; it was indeed a heat wave that made some rooms quite warmer than usual.

Again, we thank you for this review, and we hope to welcome you again.

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Reviewed July 19, 2013

We have been going to Quebec for over forty years. Have stayed at many hotels/motels. We have stayed at this hotel years ago and it was fine. This time was different. There were holes on the walls in the bathroom, rust, mildew and cracked tiles. The towels all need to be replaced they are so worn. The furniture was all chipped and marked. Furniture was missing from the room and there was a big open space where a table should be. We had problems with the keys and one of the two ice machines was broken the entire time we were there. The whole first floor smelled from the pool. A very heavy bleach smell. I should have know when we saw all the buses. Kids everywhere. The only good part is it is close to Cora's and the Normandine.

  • Stayed: July 2013, traveled with family
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Thank joseph b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 23, 2013

Dear guest, thank you for this review.

We apologize for the problems you encountered during your stay.
We will let our staff members know about your comments on your room ; we do want all our rooms to be satisfactory.
If there is something else we could do, please let us know.

Again, thank you.

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Reviewed July 17, 2013

We stayed at this hotel many years ago and were very satisfied.
This trip however was quite the opposite. We booked at the last minute through Travelocity. (Our first and Last time). The price we got at the time seemed great, $625. for 5 nights for 3 people.. after staying there. I think that we overpaid. Later in this review I will include photos taken in the room that we occupied. Twenty or so teen agers running rampant in the hall way on one night, Our key cards had to be recoded every other night because we would get up to the room and they would not work in the door, which meant going all the way down to the desk, getting them recoded and back to the room to get in.. 3 times in a 5 night stay, I find that a bit much.
In the bathroom near the ceiling there was mold on the wall that had been painted over, a lot of huge chips in the tub and basin, the shower curtain rod was rusty and peeling, mildew all over the grout on the wall in the shower. The desk was all worn and scratched, the light by the bed was operated with a pull string!!!! The air conditioner made noise like a jet engine; but it did keep the room cool!!
The crowning glory was the white stain found on the red bed spread when we flipped it open!! It remained on the floor throughout our stay! Please view the photos of the room.
The best advice I can give anyone about this hotel is; STAY SOMEWHERE ELSE!!!!!

  • Stayed: July 2013, traveled with family
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Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 23, 2013

Dear guest, thank you for this review.

We are sorry about the problems you encountered during your stay. If there was any loud noise in the hallway at night, we hope you contacted our front desk clerks so they could try to sort it out.
As for your key cards, we take note of the problem you had and will make sure it doesn't repeat itself.
We also hope you let our front desk personnel know if you were unhappy with your room so they could try to get you another one. We will let out staff members know about your review and your comments on your room ; we want to ensure that our rooms are all satisfactory.
If there is something else we could do, please let us know.

Again, thank you very much.

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Reviewed July 5, 2013 via mobile

Hotel Ambassadeur is worth it for the pool and price. Breakfast was not included as I had read in other reviews. No fridge or microwave in the room. Since I was traveling with my two children long distance in the car, the pool was a must. Since breakfast was not included, I would not choose this hotel in the future.

  • Stayed: July 2013
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2  Thank obrienstahly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 7, 2013

Dear guest, thank you very much for writing this review. We are happy to hear from you, especially to find out that you enjoyed your stay and found our indoor pool a must.
As far as breakfast, it is indeed not included, however it is possible to take it at the hotel, and there are also many options for breakfast very close to the hotel.

Again, thank you very much, and we hope to welcome you again.

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Reviewed June 26, 2013

When you book DIRECTLY using the hotel`s own booking system AND you get a confirmation back from same hotel with your reservation you don`t expect any screwups. WRONG. This hotel not only DIDN`T have our booking but insisted I gave them my confirmation number, AND then when they couldn`t find that made me open my computer to show them the email I received. All the while talking in French to each other and TOTALLY ignoring my husband and I. We had been travelling all day so were extremely tired, which we shared with reception who NEVER apologized or to date have bothered to explain what happened. We did take this up with the Manager Gena, who was apologetic promising us that she would email and explain AND offer us something to make up for everything that happened. How foolish I was to believe her. Then to add insult to injury I received a "Thank you hope you enjoyed your stay" email supposidly from her... REALLY???? Also, beware, their pool and hot tub are dangerous! No rail on the side and the first step into the hot tub was so deep I twisted my ankle. Just thankful others were in there to assist me.

  • Stayed: June 2013, traveled on business
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Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 23, 2013

Dear guest, thank you for writing this review.

We do apologize for the problems you encountered at check-in. We think you are entitled to express your dissatisfaction and we understand it ; we are sincerely sorry.
However, as you wrote it, our manager did meet with you and agreed to send you a letter and a gift certificate, which was done right away.
After your stay, you later on contacted us to let us know you had not yet received your gift certificate. We asked you to contact us again if you were not going to get the gift certificate in the following days, and that we would send you another one.

We do feel we tried our best to make up for the inconvenience, and if there is something else we can do for you, please let us know.

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Reviewed June 26, 2013

We usually prefer hotels in old Quebec, but we wanted to make a less expensive trip this time. This hotel is about 5km from old quebec so we thought it was worth it, especially given the price we got. Nice surprise. Hotel is pretty fair. We got a room right next to the pool, which was pretty convenient. The bar is not really welcoming though. We kinda felt pushed since the waitress said she decided to close early that night. All in all, a nice place to stay when you don't want to spend too much.

Room Tip: When booking directly with the hotel, you can get a room with a balcony on the pool (for those inter...
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  • Stayed: June 2013, traveled with family
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1  Thank MtlTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
danniecaron, Public Relations Manager at Hotel Ambassadeur Quebec, responded to this reviewResponded July 3, 2013

Dear guest, thank you very much for writing this review.
We are glad you enjoyed your stay at Hôtel Ambassadeur. We are indeed located very close to the old city, which makes us a good choice for people who don't want to have to worry about parking downtown.

We do take note of your comment about the bar and we thank you for it.

Again, thank you, and we hope to welcome you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassadeur Quebec

Address: 3401 Sainte-Anne Boulevard | Beauport, Quebec City, Quebec G1E 3L4, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 102 Hotels in Quebec City
Price Range: $39 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Ambassadeur Quebec 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Hotel Ambassadeur Quebec offers 145 rooms where everything is close by. Located in front of St.Lawrence River, the Hotel Ambassadeur is only a five minutes drive to Old Quebec. The Hotel Ambassadeur Quebec offers a surprising view on Quebec City and the Beauport Bay. ... more   less 
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Also Known As:
Ambassadeur Quebec Hotel
Ambassadeur Quebec Beauport
Hotel Ambassadeur Quebec Quebec City

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