My husband and I drove 8 hours to Quebec City for a romantic weekend. We had booked our stay thru Expedia. We arrived in the early evening on a very busy Friday, only to find that much to our dismay, our reservation had been cancelled (by Expedia, not us). The two folks at the front desk, Emily and John, were fantastic and told us not to worry - even though they were supposedly fully booked, they found us a great room in the hotel. It has a wood floor (a nice touch), fireplace (not needed in August, but still-), and a rustic stone wall. We have a coffee maker in the room, and a basket of fresh pastries was left on a hook at the door (for $10) each morning. There is a beautiful lounge for guests on the main floor, complete with several comfortable sofas and chairs, hundreds of DVD's (and freshly popped popcorn), and board games. Perfectly located in the heart of Vieux Quebec, we can walk everywhere. We love this hotel and its employees!