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Hotel Chateau Laurier
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Reviews (1,624)
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All reviewsst hubertplains of abrahamold cityconvenience storenew sectionhot tubwinter carnivalexercise roomminute walkrestaurants and barsexcellent locationmusic festivalwine barbuffet breakfasttwo queen bedsvalet parkingindoor pool
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579 - 584 of 1,624 reviews
Reviewed September 3, 2013

I've stayed in better hotels within that price range, one would definitely expect more for the price value!
Slightly below average in terms of room and hotel quality
the room was not clean at all and it lacked the very basics of any hotel room
for $250/room, i do expect more than a dirty express room!

  • Stayed: August 2013, traveled as a couple
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Thank ZRS_2K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded September 5, 2013

Bonjour ZRS_2K,
We understand that this client may not be coming to our facilities based on his last experience. We are sorry that our accommodations or service did not meet his / her expectations, especially since we take great pride in our Hotel and our client services 24/7. The express room are small and most appropriate for short visit, they feature de basic equipment. For more sq footage or modern style a superior room may be better suited. Johanne Caron

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Reviewed September 3, 2013

The room was wide enough to put the infant bed, it was in the new part of the hotel, with brand new equipment and no noise of the street, very quiet.

We had to ask 2 times for the infant bed, I asked when I booked, when arriving it was not in our room, then we asked again before leaving for a walk, when we came back at 10pm, the bed was still not there, we asked again and a man arrived 5 min later. He smelt alcohol...
Apart from that everybody's been very kind.
The indoor pool with salted water is great, although a bit cold for young kids. The floor around the pool is VERY slippery, my kid fell on her head. They ask to leave the shoes outside, but it's very dangerous.

Also, the only restaurant linked to the hotel is St-Hubert...not the best in town...we had no other choices of Room services, and the breakfast is also in the St-Hubert restaurant....Choose another one in town.

Room Tip: After reading Tips on TripAdvisor, I asked for a room in the new part of the hotel, around the 5th floor, and it was worth it! We had a room on the 4th floor, far from elevators, very quiet!
  • Stayed: August 2013, traveled with family
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Thank RafiCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded September 5, 2013

Bonjour RifiCanada,
Thank you for your comments, the issue has been raised to our General Manager and we make sure we can get things done first time around. Sorry for the inconvinience. Johanne Caron Director of sales and marketing

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Reviewed September 1, 2013

Pleasant experience here but would definitely say our room had no frills including no fridge. Room was pretty good but it never really got dark at night between the security light outside and the smoke detector. Hotel staff were friendly and helpful. Did not like having to pay for Internet and found the connection slow. Stayed three nights and found the location very convenient. Kept seeing all these signs for restaurants in the elevator for deals but no one bothered to explain how these deals worked which would have been very helpful. Would probably stay here again. Had dinner in the restaurant which was great but pass on here for breakfast. Terrible value and not much selection.

  • Stayed: August 2013, traveled as a couple
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Thank Stacey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this reviewResponded September 3, 2013

Bonjour Stacey G,
Thank you very much for your review. We take all your comments into account in order to improve.We hope you will visit us again soon. Johanne Caron director of sales and marketing

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Reviewed August 30, 2013

The hotel is a great location to visit Quebec City. The hotel staff was helpful and spoke good english. The concierge offer great information that Cirque du Soleil had free evening show. Unfortunately, asking us to show up 1 hr early was not sufficient, and the show was full. Asking for extra towel was delivered promptly. The children enjoyed the swimming pool and exercise room(plenty of equipment). I truly enjoyed the hotel, but not the nightlife.

The biggest complaint is the nightlife along Ave. La Grande-Allee. I strongly recommend not having a room facing this street. At 2am in the morning the music was banging out loudly, and the people shouting/screaming with enjoyment(I find out the bar closes at 3am). Finally, I called the front desk who said they will phone the police to lower the sound. As I am not the first person to complain or comment on Tripadvisor about the noise, I hope hotel management will work with the police and the bar owners to lower the music and sound by 12am to be respectful of the hotel guests. It was a Thursday early morning so I presume every night is noisy. As a hotel guest, I would expect some quietness in the room by 1am. Front desk offering ear plugs is not a solution. AVOID ROOMS WITH WINDOWS FACING AVE. LA GRANDE-ALLEE.

If you use the Chateau Laurier parking lot, driving a minivan is difficult to make the corner turns. Swing wide when making the corner turns, so your vehicle will not suffer scratches along the walls which were quite visible.

Room Tip: Repeating another reviewer -Ask for a room facing anywhere but Ave. La Grande-Allee where there is lots of nightlife therefore very noisy, even with the windows closed
  • Stayed: August 2013, traveled with family
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Thank kcwong1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Director of Sales at Hotel Chateau Laurier, responded to this reviewResponded September 3, 2013

Bonjour kcwong1a,
On behalf of the General Manager and the entire team of the Hôtel Château Laurier Québec, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. Some of our clients enjoy the lifestyle that provides Grande Allee, we are happy to feature rooms on the Plains of Abraham, one of Canada largest urban park. Also rooms facing the inner courtyard deliver privacy. We like to think we offer the best of both worlds…entertainment at your doorstep and quiet and peace of mind. Our reservation team can help our future guest make the perfect choice. Once again thank you very much. Johanne Caron director of sales and marketing.

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Reviewed August 27, 2013

Excellent hotel with great facilities and location. Our room, 'standard', consisted of two Queen beds, desk, sofas and a view of the square: perfect. But i gather others were not so lucky so do check and ask for a view.

Room Tip: Ask for a view and check the size
  • Stayed: August 2013, traveled as a couple
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Thank BJDLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johanne C, Responsable commercial at Hotel Chateau Laurier, responded to this reviewResponded August 30, 2013

Bonjour BJDLondon,
Thank you for your comments. We are happy to hear that you enjoyed your stay. It is important to select a room type in regards to your lifestyle you may select between: express, standard, superior, de luxe and suites. Each have unique features, our reservation specialists can help you find the perfect choice for your next visit. Johanne Caron director of sales marketing.

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