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“Disappointment”
3 of 5 bubbles Review of Hilton Quebec

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Hilton Quebec
Ranked #34 of 101 Hotels in Quebec City
Certificate of Excellence
Uxbridge, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Disappointment”
3 of 5 bubbles Reviewed March 15, 2013

Stay at the chateau Laurier instead- cold outdoor pool no whirlpool sauna only fits 9 snug people for a hotel with 23 floors. No free wi-fi and my coffee maker doesn't work well Very disappointed for such a highly appraised hotel chain.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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English first
Level Contributor
103 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 15, 2013 via mobile

Four of us stayed 3 nights and really enjoyed it. Located right next to old Quebec and parliament so walking is simple.

Staff were fantastik:
Front desk were quick and helpful
Converge were extremely good to us. Great guys!
Valet....terriffic

When towels were needed...5 minutes

We had a plug in the tub that required maintenance...there in 5 minutes and fixed in another 5 minutes.

Great hotel experience...not thrilled with the restaurant though (see my Allegro review)

Would go back for sure.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Budz66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 13, 2013

The views from our 15th floor rooms was stunning. The heated pool was awesome. It was in proximity to the old city and overlooked the parliamentary buildings. The staff were very accommodating and helpful. Room service was great. We would stay again in a heartbeat.

Travelled: 22-25 December 2012. 4 people. 2 rooms.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ialokin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
116 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

Great hotel in a very good location. The valet service people are really very nice and they remember your name. Check in was fast. The rooms are very good( hilton stantard ). There is a good size hotel gym and a great ouside pool, you should bring your swimsuit and try it.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rhanna1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
36 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

I've stayed in plenty of Hilton hotels over the years - in fact, this visit is largely supported by Hilton points. In terms of the facilities, it's no better or worse than what you'd expect in a Hilton. I'm with my family, so we haven't eaten in the hotel (room service or otherwise). We used the pool. which is small, but still fun when there's snow on the ground. The room is clean and in generally good shape - the sheets and pillows are in uniformally excellent shape though the fridge in our suite-kitchen looks like it feel down the stairs. The view of the old city is excellent.

But why a review? Because upon arriving on Thursday night, we were greated by two of the most helpful and friendly hotel staff I've ever met. The woman who checked us in (Tara) gave me two sets of room keys and allowed us to go upstairs, by ourselves, and pick the room we preferred to stay in [smart move - besides prompting this review, we upgraded our room]. The valet, whose name I didn't get, was incredibly helpful. In fact, when we were leaving for breakfast the next morning, we ran into him on the street and he directed us to an excellent little place we would have never found. On his own time. They did other things as well, all of which were unrequested.

I travel a lot and it's easy to get jaded about many aspects of going to new places, whether it's central NJ or Quebec City. But that kind of friendly, helpful service really sticks out and I commend them for it.

Room Tip: Clearly, rooms with a view of old city are at a premium and it's understandable.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chip H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanyThibault, General Manager at Hilton Quebec, responded to this review, March 7, 2013
Good morning,

I must thank you for taking the time to subscribe to Trip Advisor in order to share your experience. I always enjoy such great comments about our team. They really are devoted to our guests. I will make sure that your comment reaches Tara & our mystery bellman/valet.

We look forward to welcoming you in the near future.

Sincerely,

Dany Thibault
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

We had room 1511 with a view of the old wall of old quebec. It was a beautiful view with the river in the background. Walking to just about everywhere was very convenient but the weather was worse than we were used to, lot of snow and wind. We spent most of our time up and down rue st jean and around old quebec. The food at the hotel was worse than most of the places we ate at around town so I don't recommend eating there much. The front desk staff spoke some English but not a lot, and we thought we would use the concierge more but instead we took a tour around the old city and it was more helpful. The room was clean and decent, but the location is the hotels biggest selling point.

Room Tip: Higher the better, 1511 was good.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
Level Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Efficient valet parking helps arrival proces at this large hotel next to Quebec convention centre. The foyer has hotel bar and cafe style dining where in the morning you can find a decent breakfast buffet. The rooms are spacious with excellent beds and nice views over historic Quebec. The hotel has good gym facilities and a outside pool that is heated and allows for swimming even when it s freezing outside. The spa is not great, a bit cramped, no real cold dip after the sauna, and dressing rooms are messy to say the least.
The only real criticism would be the restaurant choices, there are none. Just the cafe style restaurant. Particularly disappointing is the selection of open wines, poor quality, and very expensive. Better take your pick of restaurants and bars at walking distance in the historic centre of the city.

Room Tip: Use wide choice of restaurants at walking distance. Choose room on riverside, nicer views
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H08H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
Now Offering Free WiFi!Choose the Hilton Quebec and explore the charm of Canada's oldest city. The hotels is just a 20-minute drive to Quebec International Airport and five minutes from the train and bus stations. Located steps from the cities top attractions and festivals. Close to the city's government and business attractions. Visit the Old Town to take in Quebec's culture and historical significance. Retire to a spacious guest room with free WiFi with gorgeous views of the St. Lawrence River and Old Quebec. Executive rooms provide exclusive access to the stunning Executive Lounge with complimentary continental breakfast in the morning and hors d'oeuvres and drinks in the evening. Work out in our modern fitness center, swim laps in the heated outdoor pool or enjoy a meal at the Allegro Restaurant. ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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