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“Superb rooms, nicely located in historic Quebec, outside swimming pool open with -30C!” 4 of 5 bubbles
Review of Hilton Quebec

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Hilton Quebec
Ranked #35 of 104 Hotels in Quebec City
Certificate of Excellence
Barcelona
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Superb rooms, nicely located in historic Quebec, outside swimming pool open with -30C!”
4 of 5 bubbles Reviewed February 25, 2013

Efficient valet parking helps arrival proces at this large hotel next to Quebec convention centre. The foyer has hotel bar and cafe style dining where in the morning you can find a decent breakfast buffet. The rooms are spacious with excellent beds and nice views over historic Quebec. The hotel has good gym facilities and a outside pool that is heated and allows for swimming even when it s freezing outside. The spa is not great, a bit cramped, no real cold dip after the sauna, and dressing rooms are messy to say the least.
The only real criticism would be the restaurant choices, there are none. Just the cafe style restaurant. Particularly disappointing is the selection of open wines, poor quality, and very expensive. Better take your pick of restaurants and bars at walking distance in the historic centre of the city.

Room Tip: Use wide choice of restaurants at walking distance. Choose room on riverside, nicer views
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank H08H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,373 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (481)
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  • English first
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English first
Greenfield Park, Quebec, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 17, 2013

great modern place to relax in comfort after viewing old world charm ..I enjoyed the outdoor heated pool ..with the great view ...There where taxi's at the door ..but the Old City is a short walk ...The staff was friendly and Bilingual ...

Room Tip: The Left Side you get agreat view of the Quebec Government buildings and the River
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  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
130 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

We stayed here for three nights on holiday. Location is great - close to Winter Festival and Old City walls. Warning though: on a map it looks like you can easily walk from the railway station to here: unless you know the town, you can't, certainly not in winter, so take a taxi (about $8).
The hotel is modern; our room was huge, and so was the bed - which was the most comfortable we experienced in two weeks in Canada. Downside: no free wifi in the rooms (I mean, really? it's 2013 - every other hotel has this, why not Hilton?) so everyone congregates in the lobby where there is free wifi. We had breakfast there one day - nice food but expensive. Overall, a nice hotel but needs free wifi!

Room Tip: The hotel has 20+ floors, but lift is quick and rooms on Mountain side are supposed to be quieter.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JayneLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 14, 2013

We had a very nice 4-night stay at this holel for Quevec's Winter Carnival. It's a great location with just about everything within walking distance. Clean, spacious room and bathroom, friendly and helpful staff. I would/will stay here again. But....the hotel fell short on it's WIFI technology. It was so slow that it was virtually unusable. I hope they can improve on that.

Room Tip: Dining alternative - L-Accent was a nice Bistro one block from the NW Hotel exit. There was also a...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BenDMace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sherbrooke, Canada
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed February 14, 2013 via mobile

I recently stayed for three nights as part of a large conference on business.

The Hilton Quebec is well located (not too much of a slope as compared with the prospect of walking from your hotel to the city's sights in other areas of the city) and has easily accessible parking at a decent rate.

Meals were included with the conference and ranged from full eggs and bacon buffet style breakfasts to continental, sandwiches and salads for lunch and an Asian style buffet. The food was quite good and they served a large number of people with ease.

Conference rooms were large, well equipped technologically with good air circulation (if not a bit too much air conditioning...).

Quebec City is always a favorite for me and I'm glad to have found yet another quality place to stay whether I'm in the city for business or pleasure.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank G0HabsG0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanyThibault, General Manager at Hilton Quebec, responded to this review, March 7, 2013
Good morning,

Thank you for taking the time to comment. I'm glad you enjoyed our hotel while you were in Quebec City! We try our best to make life on the road easier especially for business travelers such as yourself. Also our location is much appreciated because it allows you to visit while on business.

If ever life brings you back to Quebec City, make sure to register for Hilton HHonors if you aren't yet a member. That way, you can earn points & miles while staying in any Hilton hotel and eventually get a free vacation anywhere in the world. The great part is that it doesn't take too long before earning enough points to get a free stay.

Thank you again,

Dany Thibault
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed February 13, 2013 via mobile

We arrived late on Thursday night and were given dirty looks by the man cleaning the floor by the front door. He was apparently annoyed to have to let us pass. The staff at the front desk was equally as unpleasant. Follow that up with the man cleaning the elevator who was also was rude. Staff definitely not trained in the art of making you feel welcome!!! The room was average. The shower was amazing!!! There is a pool which is partially indoors and mainly outdoors. There is also a small fitness center with equally unpleasant staff members. Parking is $18 a night. The hotel us close to carnival but, I would recommend that you stay at Loews as it is much nicer and the staff is very friendly.

  • Stayed February 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Xenawman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanyThibault, General Manager at Hilton Quebec, responded to this review, February 15, 2013
Good morning,

First and foremost, I wish to thank you for sharing your experience. I honestly appreciate your input and sincerely apologize for the poor service you encountered from our lobby and cleaning staff. In fact, I would definitely appreciate if you could give me more details of your check-in experience (time & date, etc...) I would use it as part of our ongoing service training. Our goal is to make every guest feel valued and welcome. Usually, guests feel that our team members are genuinely warm and caring. I deeply regret that this was not your case. I am hoping that you will return to our beautiful city eventually. If this is the case, please contact me directly and I will personally take care of making your reservations.

Sincerely,

Dany Thibault
General Manager
(dany.thibault@hilton.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
104 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed February 13, 2013

This was our first stay @ Hilton, QC, we would come back. Excellent location & generally friendly staff. As @ other Hilton's we booked Executive Lounge access, it's very good EXCEPT due to low occupancy on Sunday it was not in operation Sun evening or Monday breakfast but there was NO prior communcation to us. Also, I neglected to "pre-book" a 1 1/2 hr later check-out and to my surprise, upon check-in was told to come back on our departure morning for a decision, this has never happened to me before anywhere and is not the way to do business and even more so given my above comments re low Sunday occupancy & given our Monday check-out.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank toronto23frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
Now Offering Free WiFi!Choose the Hilton Quebec and explore the charm of Canada's oldest city. The hotels is just a 20-minute drive to Quebec International Airport and five minutes from the train and bus stations. Located steps from the cities top attractions and festivals. Close to the city's government and business attractions. Visit the Old Town to take in Quebec's culture and historical significance. Retire to a spacious guest room with free WiFi with gorgeous views of the St. Lawrence River and Old Quebec. Executive rooms provide exclusive access to the stunning Executive Lounge with complimentary continental breakfast in the morning and hors d'oeuvres and drinks in the evening. Work out in our modern fitness center, swim laps in the heated outdoor pool or enjoy a meal at the Allegro Restaurant. ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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