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3 - 8 of 551 reviews
Reviewed 3 weeks ago

We had booked a room in their "newly renovated" wing (must have been 10 years ago) based on their website (false pictures) and some reviews.
When we got there the entrance doors were clearly not functioning and were left open all the time (nice for new guests of the 4 legend and winged kinds). The hotel smelled old and unkept. Our room while at first glance seemed ok but not more, was dreadful
1) the bathroom sink was clogged (leading us to conclude that the cleaning ladies DO NOT PROPERLY CLEAN THE ROOMS)
2) while a seemingly trivial fact the tv was crooked and wires were showing (very poor attention to details)
3) fridge was not working
4) neither was the alarm clock
5) the overall state of the bathroom was dirty but read further .....

We went out and upon coming back:

NOW HERE ARE THE DISGUSTING FACTS

5) we saw that there was a tennis ball size CLUMP OF BKACK HAIR ON THE FLOOR UNDERNEATH THE LUGGAGE RACK.
6) my wife went to take a shower and upon closing the bathroom door noticed that there was yet another clump of hair but this time stuck on the door ... And there were lots of white specks that look like tissue or worse on the door.

That was IT. we asked for a refund and we left in the middle of the night and had to drive 3 hours back home. All the hotels in Quebec city were booked

CAREFUL they accept students (read parties) and yes party was going on

CAREFUL the back door is left unlocked all the time.. anyone can waltz in ...

Caveat emptor ... Not worth the money and an an embarrassment

This is the first and last time we choose a hotel at a cheap price but we had no choice since we booked late And there was nothing available elsewhere

Date of stay: September 2019
Trip type: Traveled as a couple
Thank MichelG1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneviève M, Responsable des relations clients at Hotel Universel Quebec, responded to this reviewResponded 2 weeks ago

Hello Michel and Josée, we are disappointed to read your comments about your recent visit to our hotel since the section in which your room was located was renovated in 2015. Know that the experience you described is far from the one we are used to offering to our customers and that it does not meet our quality standards. We are currently doing renovations and these have actually caused some problems with the operation of the electric door and we apologize for any inconvenience this may have caused you. Finally, we encourage you to mention aspects you do not like when you arrive rather than after using the room. Yours truly, Monique T.

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Reviewed 3 weeks ago via mobile

Stayed here for two nights on our tour of eastern Canada and didn't realise how far it was from the centre. Breakfast was ok and room was quite large and the room was cleaned each day. They also had a small swimming pool situated just off the lobby.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank charlesj305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneviève M, Responsable des relations clients at Hotel Universel Quebec, responded to this reviewResponded 3 weeks ago

Hello Charles, thank you for taking a few minutes to share your feedback on TripAdvisor. Although it is clearly indicated on our website we understand that you were disappointed with our location. However we are happy to know that you did appreciate our hotel and installations. Best regards, Monique T.

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Reviewed July 20, 2019

Would not recommend this hotel. What has it got going for it ? In it is Quebec. The room needs renovating, room we had was not at Acceptable standard of cleanliness. Plumbing was falling apart. Long way from the centre.

Room tip: Book another hotel
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Grumpyscrooge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneviève M, Responsable des relations clients at Hotel Universel Quebec, responded to this reviewResponded July 20, 2019

Thank you for taking a few minutes to share your feedback on Google. We are disappointed that your stay did not meet your expectations. When an aspect of your room does not satisfy you, we invite you to communicate with the reception staff, who will do everything in their power to make your stay a success. We apologize for the inconvenience and be assured that a follow-up of your comments will be ensured with the concerned teams. Sincerely, Monique T.

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Reviewed July 16, 2019

This hotel is situated a fair distance from the tourist sights, they are reachable via a bus journey, the bus stop is just outside the hotel on the opposite side of the road.

From the outside this hotel (and on the pictures) looks very nice as it has a pool a Jacuzzi and a pizza restaurant attached and accessed through the Sports bar.

We were allocated Room 126 which we think had been upgraded recently as we had laminate flooring (others in our party did not). This room is on the lower floor and it does feel rather like you are descending into a dungeon. The ice maker is right outside the door and you are separated from the downstairs "lounge" area by a corridor door and 1 room. Outside the window you have a view of the fire escape (which is used as a cigarette congregation area) and the car park. We keep our curtains closed all the time we were there (2 nights).
The room itself was furnished with old battered furniture which had seen better days. The bathroom had black mold in the opposite corner to the shower/tap end, but otherwise looked like it had some newish fitments.

I was a little nervous of the trailing electrical extensions which were used to plug most things into and that appeared to be connected to a socket which was not completely secured to the wall.

When I tried to make a cup of coffee in the coffee maker, it did not work. The jug for the maker had clearly not been washed properly as when I wiped it round with a tissue, it came away brown. Then when I switched it on, it would not work. On phoning the Reception, the kind lady brought us two replacement machines which did not connect to the extensions, and found a third which did work, and produced a reasonable coffee before bed.

On our first morning, breakfast was provided for our coach party in the pizza restaurant and this was a comfortable roomy environment. The second morning however it was in the Sports bar. The seating (high stools and tables) was not particularly comfortable for the more senior of the party, and the self serve area was chaotic at best, although the staff did try to keep up with the enormous influx of people. So I think, also space them out in 30 min gaps next time.

The staff on the front desk were very helpful and polite and were happy to repeat for guest after guest where the bus was, what number and where to get off. Well done ladies.

Despite this I would not stay here again the decor was dark, dated and dismal.

Room tip: Do not have room 126
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Service
Thank toddlerpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneviève M, Responsable des relations clients at Hotel Universel Quebec, responded to this reviewResponded July 17, 2019

Thank you for taking a few minutes to share your feedback on Google. We are disappointed that your stay did not meet your expectations. When an aspect of your room does not satisfy you, we invite you to communicate with the reception staff, who will do everything in their power to make your stay a success. We apologize for the inconvenience and be assured that a follow-up of your comments will be ensured with the concerned teams. Sincerely, Monique T.

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Reviewed July 14, 2019 via mobile

We stayed for 2 nights as a part of a tour with my family.
The hotel is well located with a Mall 2 blocks from there. It’s not a new venue but rooms are clean and have a good size. Air conditioning is excellent.

The breakfast was not good, even though we were in the tour group, other hotels gave us much better breakfast.

The internet was bad, it kept disconnecting every 15 minutes and have to wait or reconnect to use it. Very unpleasant to watch a movie on my tablet.

Also wake up call didn’t work.

Acceptable hotel if you want to stay passing by.

Date of stay: July 2019
Trip type: Traveled with family
Thank bustos_daniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneviève M, Responsable des relations clients at Hotel Universel Quebec, responded to this reviewResponded July 15, 2019

Thank you for taking a few minutes to share your feedback on TripAdvisor. We are disappointed that your stay did not meet your expectations. When an aspect of your room does not satisfy you, we invite you to communicate with the reception staff, who will do everything in their power to make your stay a success. We apologize for the inconvenience and be assured that a follow-up of your comments will be ensured with the concerned teams. Sincerely, Monique T.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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