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“Friendly People, Clean Bed”

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Travelodge Hotel & Convention Center Quebec City
Ranked #91 of 102 Hotels in Quebec City
Montreal, Canada
Level 6 Contributor
100 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Friendly People, Clean Bed”
Reviewed April 2, 2014

I was pleasantly surprised when I saw the hotel because some of the Tripadvisor reviews were not kind!

We had a newly renovated room with and LCD tv and a Keuring coffee maker. The room was very clean, but we had issued with the bathroom sink...the way the faucet was placed we could not wash our hands without splashing water everywhere! And the hair dryer cord was too short; it barely stretched enough to reach the mirror.

Some of the common areas need a reno , you could recognize the 80's furniture.

The breakfast is buffet style and thank god it was included in our package because I feel it was not worth 15$ for an egg, bacon ,potatoes and pastries that were kind of off.

The spa was definitely a relaxing treat with clean rooms and professionnal staff. People at the front desk were friendly and polite.

Room Tip: Ask for a room far from the elevators!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Missvonlipi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, April 4, 2014
Bonjour!

Thank you for taking the time to share your appreciation regarding your most recent stay with us.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.

For your information, we are working on several renovation projects such as our public spaces, our rooms and some meeting rooms. Some of them will begin shortly.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Churchill, Ontario
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 15, 2014 via mobile

Stayed here with my wife and our dog just recently on a pass through to the east coast. The hotel was clean and the staff were friendly and helpful. For the money it's a decent place but the hotel is showing its age and in need of a renovation; carpets are worn and the fixtures and decor were very dated. The beds are only average and moderately comfortable. For a single night stay it's not too bad but wouldn't be my first choice for an extended stay in the area.

Stayed March 2014, traveled as a couple
Helpful?
Thank Simon-Ria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, March 18, 2014
Bonjour!

We thank you for taking the time to share with us your impressions following your most recent stay in our hotel.

Your comments are very important as they help us to improve our product and services. Our hotel has over 200 rooms where more than half were renovated in recent years. We are also pleased to inform you that we are planning renovation of a hundred rooms in the coming months. We will be happy to share the progress of our work at an opportune moment.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Granby, Connecticut
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 20, 2014 via mobile

The Hotel Clarion was a good hotel. The rooms were a bit small for a four person stay. There was a very limited space to put down your bags. The beds were clean and comfortable. The hotel service speaks both French and English, but if you are practicing French, they will switch over to English with you (disappointing). The only odd thing was the hotel advertises as smoke free, but I could definatley smell a faint odor when I walked into the lobby. The rooms, however, we're smoke free. I would recommend this hotel for a budget conscious looking for relatively close access to Quebec City.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank caseystick18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, February 21, 2014
Bonjour!

We would like to thank you for taking the time to share with us your impressions following your most recent stay. We are pleased that you enjoyed the cleanliness and comfort of our rooms. Be assured that we have taken good note of your comments and they will be forwarded to our staff.

We are very proud to announce that we are working on renovation projects. An announcement should be made in a few weeks.

Hope to have the privilege to welcome you again in a near future,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 9, 2014 via mobile

The rooms at Clarion Hotel are nice. It is a pretty basic hotel room but it seems to be fairly new and well appointed compaired to other choice hotels. The bathroom is great, the modern bowl sink and nice shower head almost made me forget we were in a Clarion Hotel. I really liked that the room included a keurig so if you have any K-cups, I suggest bringing them (especially because the coffee at breakfast was not that good). I think the only main negative to this place is that the breakfast was not good. The eggs were watery and desgusting and the various breads/croissants were really dry, but hey I can't really compalin cause the rest of my stay was wonderful.

Stayed February 2014, traveled with friends
Helpful?
2 Thank willistheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, February 11, 2014
Bonjour!

Thank you for taking the time for sharing your appreciation regarding your most recent stay with us. We are glad to see that you appreciated our product and our services.

Your comments are important to us because they give us the opportunity to improve the customer experience. Be assured that your points about the breakfast service will be share with our management team.

We hope to have the privilege to welcome you again in a near future, please accept our best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 6 Contributor
114 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 12, 2013

The room was booked for us by our tour operator advising this to be a 4 star hotel which it is not by any yard stick. On enquiry I was advised that it used to be in four star category but has been downgraded to 3 star due to non availability of certain facilities. There was only one employee deployed in this big hotel in the night shift as such for any need the traveller has to himself go to the reception for any need The hotel does not even provide drinking water in the rooms which is a basic requirement for any hotel as such I would not recommend this hotel to any traveller.
I, by mistake, left my camera charger and the battery in the hotel which could not be retrieved despite a number of calls to the hotel. Overall it was a bad experience.

Room Tip: With this type of facilities and service I would not advise anyone to stay in this hotel.
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pralhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, December 13, 2013
Dear guest,

Thank you for taking the time to share your appreciation regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

In regard to your camera, feel free to contact me at 1-800-463-5241. It will be a pleasure to look at it with our housekeeping departement.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarnia, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 21, 2013

Had a very short stay at this hotel due to a late night wedding and a 5:00 a.m.flight. I had called the hotel a couple of days ahead to make sure there would be a cot in our room and once we arrived, had to ask 2 more times before they brought it (normally this wouldn't be a big deal for us but we got in after midnight and needed to get our sleep before flying out). The room was clean but extremely dated. The wallpaper was in bad shape and there were old quilted bedspreads and grungy old blankets on the beds. There were rusty fixtures in the bathroom with chipped enamel that had been patched in globs of different colour of caulking. There was a block of wood glued/nailed behind the sink hardware as a quick fix....yikes!
I have never written a review for TripAdvisor but felt compelled to say something after our recent visit to this hotel. Sorry Clarion, we thought this room was extremely overpriced for it's value.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marietta p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, October 22, 2013
Dear guest,

First of all, we would like to thank you for taking the time to share with us your appreciation regarding your recent stay with us.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make an appropriate follow up with our team and make improvements to ensure we offer an exceptional experience for our guests in the future.

Our hotel has 231 rooms where most of them has been renovated in the pas few years. We are also planning to remain the rest of our inventory in a few months.

I hope that you will consider staying with us again. Also, feel free to contact me for your futur stay in the region. It will be a pleasure to provide you the most positive hotel experience.

Sincerly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Quebec City hotels

Montreal, Canada
Level 4 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed October 14, 2013

Enjoyed our stay at the Clarion hotel in an Executive room on the 9th floor which was renovated, quiet, clean and comfortable with radiant floor in the bathroom. Breakfast is not included but is being offered at $16.25 per person but we didn't try it.. Overall, a nice place to stay at a very reasonable price with free parking. Staff was very helpful and friendly. Hotel is in Sainte-Foy and it's an easy 15-minute drive to Quebec City or you can use public transportation.

Room Tip: Ask for an executive room
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loupaunic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien B, Front Office Manager at Travelodge Hotel & Convention Center Quebec City, responded to this review, October 17, 2013
Dear Guest,

Thank you for taking the time to share with us your great comments regarding your recent stay with us.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide a positive experience to our guests.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Hotel & Convention Center Quebec City

Property: Travelodge Hotel & Convention Center Quebec City
Address: 3125 Hochelaga Boulevard, Quebec City, Quebec G1W 2P9, Canada (Formerly Clarion Hotel)
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Hotel & Convention Center Quebec City 3*
Number of rooms: 228
Official Description (provided by the hotel):
Located at the doorstep of Quebec City, the Clarion Hotel in Quebec, offers the well-appointed accommodations and generous amenities that make your stay cozy and enjoyable. Our ideal location allows for quick and easy access to the region's highway network and puts you steps from the area's most celebrated Quebec attractions and the best shopping and Quebec dining destinations. There are so many things to do in Quebec - this is just another reason why we are preferred among Quebec City hotels. ... more   less 
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Also Known As:
Clarion Hotel Sainte Foy
Clarion Sainte Foy
Sainte Foy Clarion
Travelodge Hotel & Convention Center Quebec City

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