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“Nice Place”

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Best Western Plus City Centre/Centre-Ville
Ranked #37 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersGold level
Tillsonburg, Canada
Level 6 Contributor
156 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Nice Place”
Reviewed October 24, 2012

We were part of a bus trip and the company chose this place. Its location was good. The only problem was the front entrance was on a narrow one way street and therefore in order to enter and depart our bus we had to step out into traffic. The room was comfortable and very clean.The room was dark and you had to have many lights on. Breakfast was supplied as part of our deal, It was very good. We ate dinner one night at the hotel and it was okay, but service was slow.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tworeaders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour!

Thank you very much for taking the time to post your comments concerning your recent stay with us at the Best Western Plus City Center. I am glad you liked our “nice place”! As bus trip travelers are an important part of our clientele, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to suggest Tripadvisor readers to reserve your evening meal at our Restaurant Settimo Cielo! upon arrival or as soon as possible. It is the best way to secure availability at the restaurant for having a great meal. Also, I invite everyone not to hesitate to guide your waiter on which kind of service speed you would are expecting, weather you are in a hurry or would like to relax and enjoy the moment. This being said, your comments have been passed along for further follow up with the restaurant management. We will be pleased to have you stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a happy and a comfortable one!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (182)
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Laval, Canada
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 22, 2012

I was in Quebec for business in October. My experience at the Best Western was great! The staff was really friendly and efficient. They were proactive, smily, professionnal, etc. The Wifi is included in the price of the room. The room was clean, nice and confortable. The bathroom was also pretty clean. I did not have the change to try the restaurant but the food they were offering really looked good!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emilie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, November 1, 2012
Bonjour!

Thank you very much for your comments concerning your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them since it is always gratifying to know that our performance was effective and appreciated. I am grateful that you let us know of your satisfaction. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec soon. Next time, remember to try our Restaurant Settimo Cielo! or our brand new coffee shop and wine bar Café-In!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quito
Level 6 Contributor
314 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed October 9, 2012

We choose this Hotel because we didn't had other option, I understand when I visited there were few spaces in other hotels. Therefore the price was too expensive, The room they gave us had a window looking another wall ,not good lightining. .
If you choose this Hotel please ask for a room with a window to te street.
the only good thing the location .

Room Tip: Ask for a room with a view to the street.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, October 15, 2012
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. Indeed, Quebec City is very busy in September and October and our hotel isn’t an exception. As far as rate, it always reflects the current market. Our great location and our international brand give us the opportunity to welcome a lot of travelers from all over the world, more specifically in late summer and early fall, where there is a lot to see and experience in town and countryside. Concerning our rooms overlooking the atrium, I would like to advise all travelers that there are only 30 out of 180 rooms in the hotel facing the atrium. Upon reservation, it is always a pleasure for our front desk team to note any request from our clients on the view, as well as help them choosing from many room types available at the hotel, like for example, our business class rooms located of the highest floors of the hotel and supplied with superiors amenities so guests can spend a most comfortable stay. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. I can assure you we will do everything we can to make your stay a comfortable and a happy one.
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Providence, Rhode Island
Level 6 Contributor
176 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed October 9, 2012

Our GPS brought us to the side of the building rather the front. Room was a good size but there was the view of looking at the other part of the building. Bed was good and soft. TV hard to operate as there is no channel guide found. Not close to Old City but within walking distance. There was no night life near the hotel. We rented a movie for CA$11.05

Price was average for the city, but with parking adding on to other hotels where it was “find your own” BW provided Valet that was CA$20.00, the help there was not attentive for drop off, nor well signage.

The morning brunch was good but it was $14+ pp and overpriced. They had the protein and scrambled eggs but no crepes or anything special that I have had at other similar priced brunches. Breads, pastries were limited choices.

Front desk was knowledgeable with area and directions to sights.

Room Tip: Pick up breakfest at a local supermarket the night before to have in the AM.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomRIUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, October 15, 2012
Bonjour!

Thank you for your most complete review on your latest stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. I am glad that you highlighted various interesting topics. I would like to clarify that channel guides can be found in all of our rooms, inside the TV remote wrap and in the room directory book. Also, I would like to add that our Restaurant Settimo Cielo offers a large variety for breakfast other than the buffet. The “à la carte” menu offers a wide selection with prices starting at 3.95$ up to 16.95$. Otherwise, our bran new onsite coffee shop Café-in also proposes some other options for a European style breakfast. So no need to look further, there is plenty of choice weather you prefer a light breakfast or a more sustaining one! Lastly, I am surprised that you didn’t have the chance to enjoy the nightlife in the neighborhood. Since 2000, 400 million dollars have been invested in our neighborhood, a new tourist destination, on the sidelines of Old Quebec. People now refer to Nouvo St-Roch as the “hot spot” for the city’s artistic and cultural events. It hosts all kind of different venues like eclectic restaurants, pubs, lounge and club where anyone can have a great time from happy hour to late at night. It is sad that you didn’t discover it. Maybe you will on your next stay with us at the Best Western City Plus Centre Quebec the next time you are in Québec City. We look forward to it!
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Prague, Czech Republic
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 8, 2012

The hotel is just a few steps from the center. In a few minutes you will reach the most beautiful parts of Quebec City. Rooms were clean during our trip. Hotel sfuff were really friendly. We used hotel parking for 20 CAD a day. The offer (via booking.com) was lets say average - the price was normal for this city, but did not included breakfast.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrZ590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, October 15, 2012
Bonjour!

Thank you for your most generous review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. It is always gratifying to know that our performance was effective and appreciated, especially concerning cleanliness, location and –what we are most proud of- our great staff! We are indeed located near the Old Québec but also located a short drive from the country side of Quebec. Regarding the fact that breakfast was not included into your room rate. We actually offer many packages that always include full breakfast at our Restaurant Settimo Cielo! and an activity like a visit of the Aquarium of Québec, passes for the Village Vacances Valcartier resort, visit of various museums, music show tickets or simply a dinner at our restaurant. Is it a good way to save! Our Front Desk team would be happy to inform any travelers on breakfast options as well as packages selections upon reservation. What a great pretext for another visit! It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it!
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Brisbane
Level 6 Contributor
282 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed October 7, 2012

This hotel was very expensive. Not worth it. It is in central Quebec City, close to Gare station. Public elevator and stairwells to upper Quebec are at the top end of the street. However still a long hike to Vieux Quebec after that. I regard our stay at Centre-Ville as an error on my part. Chosen to be near Vieux Quebec - not a reason to choose this hotel. We first arrived at the Best Western Premier Hotel L'Aristocrate, above and on the edge of the city centre with many other hotels along the same road also. The hotel looked very good, a modern exterior and stylish, bright interior decor. The helpful staffmember on Reception, Karel, gave me room rates - they were very good, included free breakfast, free parking, free shuttle to downtown Quebec City. Hotel had pool, some rooms had balconies. I stupidly asked was their a BW hotel closer to Vieux Quebec and was told yes, The Centre-Ville, and it was more expensive. Common sense told me to book in at the L'Aristocrate. When the Centre-Ville had an availability stupidly we drove downtown and checked-in. It was probably twice the price, as a Saturday included and the hotel only has valet parking - $23 per day. Staff at Centre-Ville busy, impersonal and hotel old, dark, uninspiring and not worth the money we paid. Higher floor room had no view but rooftops. Musty smell. Was air-conditioned and clean and had a mini-frig. Had elevators, no free breakfast, had a restaurant. A microwave cost us $15 per day and whilst glad to have one it took up precious already minimal bench space. Room average size, decor uninspiring, dark, bathroom was fine.
Off-putting amount of road repairs, and street closures in Quebec City during our stay so we drove to Isle d'Orleans, outside Quebec City, on Saturday . A beautiful place, with picturesque old late seventeenth century timber houses built close to water's edge and stunning farm land. When we finally got to walk around Vieux Quebec I was rather underwhelmed. Boston could claim to look more French than most of what we saw did. My tip - save your money and stay at BW Premier Hotel L'Aristocrate.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank POLLYANNA57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, October 12, 2012
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. Your feedback is very much appreciated and I can assure you that we use this information wisely to do everything possible to create an enjoyable experience for each of our guests. We are more and more observing a trend in tourism industry: people travel without reservation increasingly instead of reserving in advance. Depending on the situation, traveling without reservation can be a good strategy, but we strongly suggest all travelers to conduct a shopping session before traveling in order to compare various hotels and web sites to their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. We invite Tripadvisor readers to note that several factors might impact hotel rates. Location, global offer and demand in the market, conventions and international trends in travel are among the key factors to impact our rates in the market. Our central location in Quebec City gives us a competitive edge, especially during the cruise season. This is why we totally understand your frustration: we know it is not easy to find accommodation in a city wide sold out situation during a special event; especially during that week-end which was the Canadian Thanksgiving Holiday.

We invite all travelers to make reservations at least one week in advance to secure rates up to 20% off the regular rate offered within these seven days. The other advantage to book in advance is a way for clients to compare various hotels, rates and room type in order to avoid seeking a room in a city wide sold out situation. Again, thanks for taking the time, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City. We look forward to it!
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Yakima, Washington
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 6, 2012

This was a convenient hotel with friendly staff but we were surprised that the rates were raised every night so that the total of the 4 night stay was higher than expected. It was explained to us that the more rooms that were filled...the fuller the hotel...the more the room rate went up. I've traveled a lot and have never had this happen before and wasn't a pleasant surprise!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank escapingsmoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Hebert123, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, October 12, 2012
Bonjour!

Thank you for your comments concerning your stay at the Best Western Pluc City Centre Quebec. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Here is some enlightenment on rate changes during your stay. Daily room rates always represent the current market conditions. Following the supply and demand’s law, the rate may fluctuate or decrease depending on the availability. Instead of showing an average rate per night, we advertise the exact rate per night and make some rate changes. This practice is a very common practice in the industry and you can witness it in all major online booking companies.

We invite all travelers to always conduct shopping sessions prior traveling in order to compare various booking methods to fit their accommodations needs and budget to make sure to obtain the best available offer based on their exact travel dates. Booking in advance often permits to benefit of great discounted rate and since our cancellation policy is flexible (direct booking), you can always shorten your stay up to noon, any day, without penalty. For example, when booking directly at the hotel for a 2 nights night stay, we offer a discount of 15% off the regular price. In your case, if I understand correctly, you walked-in and booked one night and then decide to extend your stay each day. So the rate given reflected the current market price, each day, without much discount opportunities.

Once more, thank you very much for taking the time to post this review. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus City Centre/Centre-Ville

Property: Best Western Plus City Centre/Centre-Ville
Address: 330 De la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Quebec City
#30 Business Hotel in Quebec City
#38 Family Hotel in Quebec City
#45 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus City Centre/Centre-Ville 3*
Number of rooms: 177
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located a short distance from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Videotron Centre, the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
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Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
Best Western Plus City Centre/Centre-Ville Quebec/Quebec City

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