We chose this hotel as it has a 3 star rating with CAA/AAA. We booked a non smoking motel room as I assumed the motel and hotel would both be 3 star. NOT! I called ahead to confirm our arrival and room, yet we were given a smoking room when I had requested non smoking. I said I could not stay in that room because I have asthma, and was told that all the rooms were smoking. She then said that the computer entered the opposite of what people requested and there had been an error. I said we would have to find another hotel, and suddenly a non- smoking motel room became available, but only one bed and we had booked double beds. We were told if we stayed in it for the one night, May 19, we would be moved to a newer room in the hotel for May 20, 21, so we agreed. It was 8:15 at night and we had been driving for 11 hours. The room was VERY tired, dingy and run down. The bed was terrible. There was one light in the ceiling and another tri ceiling light over the jacuzzi - the highlight of the room. There was no light by the sink which was in the main room. The bathroom had a toilet which ran all night,and standup shower, peeling paint, no hooks to hang anything, and earwigs. The mirror by the jacuzzi was cracked. The only lock on the door was the door lock which was opened with a key on an oval keyholder. There was not even a chain. We did not feel safe. It was very noisy - a transport truck started up outside our window at 4:40 am and ran for about 10 minutes, and there were other truck noises. The following morning we moved to the hotel part and the difference was like night and day. It was a very nice room, up to date, clean, quiet and secure. The restaurant where we had the (included) breakfast was also very nice. This area of the hotel certainly deserved a 3 star rating, but the motel part which adjoined it would not even rate a 1 star in my opinion. People need to know when they book, that they should book the hotel, not the motel accomodation.
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- Also Known As:
- Hotel Motel Bonaparte Quebec/Quebec City