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“Mixed Review.”

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Le Saint-Pierre Auberge Distinctive
Ranked #14 of 100 Hotels in Quebec City
Certificate of Excellence
Reviewed December 29, 2013

This is a mixed review, colored in no small way by our lost luggage thanks to yet another horrible experience with United Airlines (bring back my beloved Continental, please!). Each of us had only one change of clothes and the hotel was very accommodating - offering to do our laundry for us on Christmas Day. Excellent. So let's continue with the good stuff. This hotel has much to offer: Location being the number one benefit. Several decent restaurants nearby. A short walk to Place Royal, Petite Champlain, the Funicular, etc. The hotel staff as mentioned is friendly and accommodating. The rooms are nice and the bed and linens comfortable, the exception was the fold-out couch for my 14 year old daughter which was nothing less than uncomfortable.

There were a couple of additional issues. We booked a suite, the nicest class of rooms in the hotel. It clearly stated on their website (at the time-hopefully they corrected it) that the bed would be a King, or California King. It was a Queen bed. Not a terribly big deal, but one of the amenities that added to my decision to lodge there, so disappointment was unavoidable. Breakfast is included in the room rate here, but everything is extra. Want cheese on your omelet? Extra. A bagel instead of toast? Extra. Fresh lemon for your lox? Nope. The server was friendly but unyielding - the answer was always either "no" or "it's extra." I almost felt like she took some twisted pleasure in her refusals since it happened so frequently. The breakfast is respectable, with the exception of the burnt crepes on our last day. Keurig in the room had one cup of coffee only. Finally, I booked this room several months early. After we arrived, I discovered a "stay 3 nights, get one night free" offer. We were there for six nights. I asked for the discount, got another "no", and had to take it to the manager to get one night reduced. All in all I would recommend the stay unenthusiastically - I think they need a few changes to their business model to make it an excellent stay. Mixed.

Room Tip: Ask for a room as far from the stairwell as possible.
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  • Stayed: December 2013, traveled with family
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1  Thank AB449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded January 4, 2014

Bonjour A B,

Thank you for taking the time to share your comments on your recent stay with us. Guest comments are very important to us – they help us to strive towards our guests’ satisfaction.

We are glad to hear that you mostly enjoyed your stay at Le Saint-Pierre, although we were not able to meet all your expectations. I have met with the concerned managers and actions will be taken to solve the issues you have experienced;
• All fold-out couches will be verified to make sure they are up to the comfort level we guarantee to our guests (if not they will be replaced);
• The restaurant staff will be more flexible regarding the extras charged at breakfast;
• Our web agency will update the room information on our web site very shortly – by next week
hopefully.

We really hope you will give us the opportunity to redeem ourselves. Do not hesitate to contact me directly when planning your next trip to Québec City – I would be pleased to make sure your stay goes on a perfect note (including a discounted rate and complimentary upgrade) and that you have an amazing stay.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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743 - 749 of 1,324 reviews

Reviewed December 28, 2013

We booked this hotel for a family Christmas vacation after investigating several hotels in Quebec City. This is a marvelous little hotel. The location is in the old city and convenient to shopping and restaurants. It is quaint and clean, the rooms are spacious and breakfast is hot and made to order. The staff was very accommodating. I will stay here again.

  • Stayed: December 2013, traveled with family
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Thank HVTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded January 3, 2014

Bonjour from Quebec City,

Thank you for taking the time to share your comments on your recent stay at Le Saint-Pierre, auberge distinctive. We are glad to hear you had a great Christmas vacation with us - we truly hope you will make it a tradition and that we will have the opportunity to welcome you again next December!

Hope you had a safe trip home.

Regards,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2013

We loved this hotel. It was a lovely place. An old building -- and everything inside was in that style. Beautifully maintained, fresh and clean wherever you looked. The staff was great, very friendly and helpful. Beyond the desk was a large welcoming room, furnished in comfy and attractive leather couches, etc., and arranged into a couple of smaller conversation areas. There was a separate room/office with two computers, if you didn't have your own carry-along stuff. The last night we had a late pickup from the hotel -- so we just hung out in that nice lobby with our e-readers after we returned from dinner. They had put our stuff in a closet for us in the morning. Would definitely go there again.

  • Stayed: September 2013, traveled as a couple
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Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded December 26, 2013

Bonjour Mary,

Thank you for taking the time to comment on your recent stay at Le Saint-Pierre, auberge distinctive. We are delighted to hear you enjoyed your stay with us! I will definitely make sure the whole team reads all your kind words!

We look forward to welcoming you back.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2013

We and our friends had a good sty overall Just funny hat owner has two hotels next to each other We had to go through lobby of second trendy hotel to get elevator to our room which was very modern (and could have used a mirror in bedroom and some more furniture. And why not HD television if your going to have large screen HD set (picture was awful). Also help went from great to awful. One front desk clerk was a rel air head and not much help. Bellmn were wonderful ndven took our bags to cruise ship. Overall a bit uneven but were not disappointed. Breakfast was okay but not enough tables nd one of the waiters had limited English (our fault thinking she did).

  • Stayed: October 2013, traveled with friends
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Thank BobbyD42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded December 7, 2013

Bonjour from Quebec City.

Thank you for taking the time to share your comments on your recent stay at Le Saint-Pierre. We are happy to hear that overall you and your friends had a great stay with us. Customer service is very important to us and we apologize for not meeting your expectations. I will follow up with the team to make sure everyone has all the necessary tools to assist our valued guests.

Please do not hesitate to contact me directly to make your next reservation at Le Saint-Pierre, I would be pleased to make sure you are having a memorable stay.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2013

We enjoyed our stay, everything was as advertised, and we had a good experience.

Our room on the top floor had a nice view and was clean and quiet. Large bathroom, comfortable bed.

The breakfast was OK, the only minor annoyance was when it seemed the waiter left $5 bills on the tables after clearing them, as a hint to other diners?! That was tacky, but luckily he was only there on the weekend.

The concierge was very helpful, friendly and knowledgeable, definitely a plus.

Overall a good stay and decent value.

Room Tip: We had a room on the top floor which had a nice view and huge bathroom.
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  • Stayed: September 2013, traveled as a couple
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Thank XPRRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded November 18, 2013

Bonjour Anna,

Thank you for taking the time to comment on your recent stay at Le Saint-Pierre, auberge distinctive. We are happy to hear you enjoyed your stay with us. Your comments are really important to us and I will make sure to follow up with the restaurant staff to make sure this is not a recurrent situation. Gratuity is welcome but not mandatory and you should not feel like you have to leave something. Your entire satisfaction is what we strive after!

We look forward to welcoming you back on your next trip to Quebec City.

Regards,

Nancy Lavigne
Room Division Manager
nlavigne@hotel71.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

Our luggage did not arrive at the airport when we did. Louise, one of the desk attendants at Le St-Pierre was absolutely fantastic in pursuing the airlines to insure we could get our luggage within the necessary time frame to board the cruise ship in less than 36 hours. She was friendly, willing to answer tourist questions. The breakfasts were very good, the restaurant very clean, as was the hotel. The hotel is conveniently located near the cruise terminal. The hotel staff took our luggage to the ship for us, which was such a nice treat. We would definitely stay there again, without question!

Room Tip: Our friends had a slightly larger room than we did, but our room was very adequate. The important t...
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  • Stayed: October 2013, traveled as a couple
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1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded November 18, 2013

Bonjour Michael M.,

Thank you for taking the time to comment on your recent stay with us. Louise and the entire team will be thrilled to read all your kind words on their regards! We truly hope you had an amazing cruise and that we will have the opportunity to see you back at Le Saint-Pierre, auberge distinctive.

Sincerely,

Nancy Lavigne
Room Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2013

We stayed at this hotel for two nights at the end of a Fall Foliage cruise. We picked it because it had good marks and reviews and seemed to be in a good location. Actually, we thought the hotel was on the upper part of the town, but found out it was in the lower area instead. As it turned out this was a much better area. There are restaurants and a super variety of shops. This is the oldest part of Quebec City, right across from the cruise terminal. Many of the buildings date from the mid to late 1600's. Going up to the upper city was very easy as the funicular was just a short walk from the hotel.

The hotel itself is a wonderful, small boutique that has been totally redone. The rooms are huge, the bed very comfortable, and the shower/bathtub incredible. The tub was a Jacuzzi and the shower was a strong stream rather than the usual weak one you find in hotels. The hotel has a great breakfast. It is a full, served breakfast with egg dishes and crepes and, of course, items on which you can put large amounts of maple syrup. In Quebec this is like having water on the table.

The staff was a delight, friendly and helpful. We got to the hotel early in the morning, long before check-in, but they gave us a room right away. The concierge arranged tours, gave us ideas of good places to shop, and found us restaurants. Since this was Canada's Thanksgiving weekend this was not always easy to do.

We would highly recommend this hotel to anyone visiting this city and if we go back we will definitely stay here again.

Room Tip: We did not see all the floors, but from what we saw there was no bad rooms. There is no elevator, bu...
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  • Stayed: October 2013, traveled as a couple
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2  Thank Louis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded November 18, 2013

Bonjour Louis D.,

Thank you for taking the time to review our property. We are so happy to hear you enjoyed your stay with us! We hope you had a memorable cruise and we look forward to welcoming you back again soon.

Kind regards,

Nancy Lavigne
Room Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Saint-Pierre Auberge Distinctive

Address: 79, rue Saint Pierre, Quebec City, Quebec G1K 4A3, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#4 Business Hotel in Quebec City
#6 Family Hotel in Quebec City
#14 Romantic Hotel in Quebec City
Price Range: $141 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Le Saint-Pierre Auberge Distinctive 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
It is no small wonder that Le Saint Pierre is one of Quebec City's most sought-after properties. The combined beauty and elegance of its 200 year-old façade with the natural warmth of its interior with parquet flooring and exposed stone and brick walls is, quite simply, beautiful. Fine hotel elegance and incomparable, intimate Old Quebec charm make our 30 rooms and 9 Suites a winning combination for all our guests. Cozy, warm atmosphere as well as complimentary breakfast and Internet access await you at Le Saint Pierre, Auberge Distinctive. ... more   less 
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Also Known As:
l`Auberge Saint-Pierre Hotel Quebec City
Auberge St Pierre
Auberge Saint Pierre Quebec
Le Saint-Pierre Auberge Distinctive Quebec/Quebec City

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