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Le Saint-Pierre Auberge Distinctive
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Reviews (1,378)
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All reviewssister hotel next doorold quebecmuseum of civilizationlower townbreakfast was includedcruise terminalvalet parkingbreakfast serviceexposed brickplace royalewonderful hotelwalking distancehigh ceilingsboutique hotelart galleriesupper partold building
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Reviewed September 18, 2012

Stayed for 2 nights while visiting Quebec. Location is excellent for sightseeing and many good restaurants around, including some on the street just towards the dock. Reasonably peaceful.

Staff on the desks (the hotel shares with its neighbour) most helpful. Room large and well fitted out with all modern amenities. Good bathroom and bed. Breakfast excellent and served by a singing waiter! Efficient laundry. Good value.

However not all perfect! Room housekeeping was frankly bad. And our room, with large plate glass windows, was overlooked by a building which seemed to be a homeless hostel with some very strange characters loitering about.

  • Stayed: September 2012, traveled as a couple
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Thank FirstclassSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlemieux, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded September 19, 2012

Bonjour FirstclassSussex,

We truly appreciate and value your review regarding your recent stay at Le St-Pierre, auberge distinctive.

We are also glad to know that you enjoyed our friendly and courteous customer service as well as our room decor, furnitures and amenities.

Rest assured that the proper comments will be addressed accordingly to the housekeeping department.

Please also note that our etablishment is located in a professionnal and urban neighborhood surrounded by museum, restaurants and luxury residential area. None of our neighbors are a homesless hostel.

We truly hope to be your host again if ever Quebec city is considered in your plans in a near future.

Best regards,

Valérie Lemieux
Room Division Manager

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Reviewed September 14, 2012

We stayed here for 3 nights at the end of August and had a lovely spacious room on the fourth floor, with a view across to the museum of civilisation and beyond to the St Lawrence. We would have welcomed a bedside table and reading lights on both sides of the (very comfortable) bed and also tea making facilities - there's only a coffee machine in the rooms and the downstairs library/ sitting room. Top marks otherwise. We are obviously in a minority on the breakfasts though, though one reviewer does make the point that they are more suited to North American tastes and that may be the case. Even the simplest choice of cooked breakfast - variations on the bacon and eggs combo, came with a soggy pile of toast on the same plate as well as fresh fruit. Lovely to have the fresh fruit but preferably on its own plate and with all the lovely seasonal soft red and blue fruits in the markets, why serve up the same melon and pineapple combo every day? The crepes were not freshly cooked to order and rubbery and the croissants in this most French of Canadian cities were so disappointing and not from any self respecting boulangerie but what I'd buy from a supermarket in the UK. I'd also prefer to give feedback to the hotel rather than just post a review with negative comments and not tell staff direct but there was no opportunity to do so - no comment form in the bedroom that we could find and the receptionist surprisingly didn't ask if we'd enjoyed our stay when we were checking out.

Room Tip: Rooms near the top, 3rd or 4th floor will have the views.
  • Stayed: August 2012, traveled as a couple
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Thank cdgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlemieux, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded September 18, 2012

Bonjour cdgraham,

Thank you for taking the time to write this review regarding your recent stay with us at the end of August at Le St-Pierre, auberge distinctive.

Your comments are truly important and valued for us as it is a way for us to constantly improve our services offer to our guests.

We are glad to know that you enjoyed our room but disappointed to hear that we haven't meet your expectations with our daily breakfast. Rest assured that your comments will be addressed to the people concerned and will be taken in consideration for improvement.

Indeed, no comments paper forms were available at the front desk as being our way to be more green with our electonic logos that can be scanned on the desk table in the room that leads you to a link where to post your comments.

We do apologize if you felt we haven't met your expectations and hope to have the privilege to welcome you back so you could experience a better stay at our Auberge.

Best regards,

Valérie Lemieux
Room Division Manager

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Reviewed September 1, 2012

The location is ideal and the staff is friendly and helpful. From the moment we stepped through the front door of this charming boutique hotel, we knew we had made the right choice. Located in the lower section of the old city, the Saint-Pierre is convenient to everything we wanted to do. The concierge was extremely friendly and helpful with advice about restaurants and attractions. It's location on a quiet street, yet steps away from the noise of the upper town hotels, made the stay even more enjoyable.

  • Stayed: August 2012, traveled as a couple
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1  Thank CTTravelersRus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlemieux, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded September 5, 2012

September 5th, 2012

Bonjour CTTravelersRus,

I would like to take this opportunity to thank you for your review regarding your recent stay at Le St-Pierre, auberge distinctive.

We are really proud to have a dedicated and professional team that are able to give to each and every clients a memorable and unique experience among us.

We truly hope to have the privilege of welcoming you again soon!

Best regards,

Valérie Lemieux
Room Division Manager

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Reviewed August 28, 2012

The Saint-Pierre is charming and the staff is wonderful. The hotel is located in the lower part of Quebec in a great location - walkscore 100+ and directly across the street from the Museum of Civilization. Bathrobes and an unbrella are provided. The concierge was lovely, making restaurant reservations for us and getting us tour tickets, telling us about the free Cirque du Soleil show, etc. Breakfast was wonderful and huge with juice, fruits, yogurt, crepes, french toast, eggs, and omlettes to choose from.
So why only 3 stars? The room was small. The housekeeping left a bit to be desired. The grout, both around the bathtub and on the bathroom floor needs to be bleached or replaced. The black lines in the grout aroung the tub were fairly gross - one wouldn't want to use a whirlpool bath while looking at it. The tub got stopped up on the 2nd day we were there, and the response of the maintenance staff was to take out the stopper. So, I couldn't have used the whirlpool tub after that point anyway, especially since the water sitting in the tub after my shower had left a messy bathtub ring which they didn't clean. The bathroom also could use another shelf to put your stuff on as there isn't much room on the sink and the only shelf is already full of stuff.
That being said, the down comforter was wonderful the mattress very comfortable and we slept well. Since it's on a street with no traffic, it's very quiet and relaxing. Again, the staff couldn't have been more accomodating. It's an overall very nice place; it just could use some refurbishing. I'd stay there again. Not deluxe, but you aren't paying Frontenac prices, either. Also, ask how to use the remote control for the air conditioning. We couldn't figure it out.

  • Stayed: August 2012, traveled as a couple
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2  Thank pvexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlemieux, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded August 29, 2012

August 29th, 2012

Dear pvexplorer,

We would like to thank you for taking the time to write this review regarding your previous stay at Le St-Pierre, auberge distinctive.

We are truly glad that you've been able to enjoy our professionnalism and our friendly staff as well as the comfort and quietness offered in our rooms.

Le St-Pierre, auberge distinctive offers 4 different room types with a variety of room size, of furnishing and with unique and sought decors. We will be more than pleased upon a future reservation to find you the perfect room that fits your needs!

Rest assured that the cleanliness of our rooms is our top priority. Your comment has been addressed and rectified with our housekeeping and maintenance departement.

We truly value your review and we hope to have the privilege to welcoming you back soon!

Best regards,

Valérie Lemieux
Room Division Manager

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Reviewed August 26, 2012

As an experienced traveler - we found this hotel to be perfect in every way
Great location-helpful staff with arranging dinner reservations-side trips away from the city and directions to places of interest in the city
The full breakfasts were wonderful with the quality,originality of the food and service were a great day to start off our 6 day stay
We loved the suit room 401 - with a view of the river and a extra large whirlpool tub
I would recommend this hotel to my friends without hesitation

  • Stayed: August 2012, traveled as a couple
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1  Thank Donald W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vlemieux, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded August 28, 2012

August 28th, 2012

Bonjour Donw765,

It was a real pleasure for us to read your review following your recent stay at Le Saint-Pierre, auberge distinctive.

We appreciate your feedback and will pass on your great comments to all the members of our team!

We enjoy the fact that you took full advantage of the tasty daily breakfast , of our unbeatable location and of our recommendations for restaurants and activities.

To the pleasure of welcoming you back for another great stay with us,

Best regards,

Valérie Lemieux
Room Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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