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“great place for a pre-cruise” 5 of 5 stars
Review of Hotel Clarendon

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Hotel Clarendon
Ranked #38 of 108 Hotels in Quebec City
Certificate of Excellence
Stanton, California, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“great place for a pre-cruise”
5 of 5 stars Reviewed October 23, 2013

We drove 4 hours from Lincoln, White Mountain New hampshire to Quebec. Our first reaction to old town Quebec was: WOW. What a charming place. Our hotel Clarendon is right at the heart of the old city. We just parked our car in front and walked in to check in. It was 1pm and our room was ready. The elevator is so small and took a while before we could get in. We booked superior two queen beds room on 5th floor and the room is roomy with two gorgeous window overlooks to a church and a few beautiful narrow streets (with cobble stones). The staffs there were so friendly and helpful. We paid $25 Canadian dollars for vallet parking which is a little stiff but I guess the way it is.
After a quick rest we walked around town. Local people are so friendly. The old town is so elegant and we fell in love with it right away. We got back to the hotel to get the car. Within 5 minutes the car arrived right in the front of the hotel. We were on our way to see the Chute Montmorency Fall. The fall didn't impress me that much. We wanted to get back to the old town to explore more.
It was a sunny afternoon with gentle wind and clear sky. The old town was full of tourists. The fall foliage was still at early stage (unlike the white mountain in new hampshire already peaked) but old town Quebec was nothing else but a gorgeous place. We had italian food for dinner and it was quite good. After dinner we walked around town a bit more, bought a littke cake and came back to our hotel to celebrate my mom 84th birthday. My mom was so happy and so were we. We had a good night sleep and were so ready to get on board on the Emerald princess the next morning. The best part was after we checked in our rooms on the ship we still have 1 1/2 day to explore Quebec more. What a treat!

Room Tip: strongly recommend
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 130Tam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
As I can read, you felt in love with Quebec City! For your information, Quebec city has been considered the10th best city in the world according to the magazine Condé Nast traveler! As you said we are pretty well located in the middle of Old Quebec and it is so pleasant to walk around. We are glad you enjoyed your stay and that you found the service efficient. You are most welcome to come back! Happy Birthday to your mom! :)
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1,255 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Downers Grove, Illinois
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 23, 2013

Hotel Clarendon is an old hotel with modern amenities. We really enjoyed our stay. The hotel is centrally located in the old city, near everything. The view from our window was great. We enjoyed walking around the town.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FloBear2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
Thank you very much for your comments. Indeed our hotel is old but modern at the same time. Did you know that the hotel Clarendon is the oldest hotel in Canada? We are pleased to know as well that you enjoyed the location and that you spent a good time walking around. Thanks again for the reviews!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 17, 2013

and an easy to walk to anywhere within the walled city. I booked late for a weekend in September. All nearby boutique hotels were full. I was pleasantly surprised to find a vacancy at such a convenient location and at a reasonable price. Our room on the 4th floor had a view of the church, cobbled street and Hotel Frontenac . we had plenty of space, everything we needed( hair dryer, iron, desk, lg TV, wifi ) and a very comfy bed. In order to stay three nights we had to change rooms. This went smoothly and both rooms were very nice. the hotel staff appears to be very casual, which is a bit unnerving when you need valet parking or luggage checked . But they were efficient and thorough. They patiently offered concierge service in english....no problem!
we never saw anyone in the lounge area over the three night stay. the restaurant was also quiet. But both were large enough for gatherings of big groups.
it was so easy and convenient to walk everywhere, so we headed out . This would be a great place to stay during the winter carnival.

one more important comment.. ..there was large construction site across from the front entrance of the hotel ( ask for rooms facing the church yard ). On the weekend this was not a factor. Valet service on Monday morning was effected and the street closed off.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Glebegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Public Relations Manager at Hotel Clarendon, responded to this review, October 25, 2013
You are totally right when you say that there is construction across the street and the view is better on desjardins street. We are happy you enjoyed the room and the view. As you said we are well located and this is a plus for us. We are close to everything and our guests really appreciate that. Thank you very much for your great comments.
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burbank, ca
Level Contributor
268 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed October 16, 2013

The Clarendon reminded us of the European hotels we enjoyed. It's old, but inviting...with a lovely lobby and lounge/bar. The bedroom was small, but clean...the beds very comfortable.
This hotel is smack in the middle of old town and a wonderful assortment of boutiques and restaurants. Service in the lounge and dining room was slow, perhaps due to short-staffing.
But the servers were friendly.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank foodhoundBurbank_Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
Thank you very much for you reviews. Indeed we are pretty well located and the hotel has an nice european style. I notice in your comment that you found the room quiet small. For your information you can get a superior room for a litlle extra, which is much bigger than a standard room. It will be a pleasure to see you in the future at the hotel Clarendon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 15, 2013

Having read some rather negative reviews of this hotel and feeling somewhat apprehensive, we were pleasantly surprised. We had read reports of surly staff, dirty bathrooms with hair left on the floor, tiny bedrooms with not enough room to swing a cat.... We were met by a lovely, friendly and helpful guy on reception and although the room was smaller than some of the bedrooms we had on our trip, it was clean, very comfortable and perfectly adequate. It is in a really convenient and historic location with easy access to many restaurants close by. On the morning of our departure there were a lot of other guests who were off to join a cruise ship so there was a long queue for breakfast and in addition, the restaurant was short-staffed, which slowed things up further. Our waiter, although obviously overstretched, was polite and did his best to deal with our requests.
This is a hotel full of character and we would certainly like to return sometime.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Claire H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
We are glad to know you decided to book our hotel even if you read some rather negative reviews. We are really pleased you liked the room even if it was smaller than the room you used to have during your trip. If you come back to this hotel, I would like to let you know that you can get a bigger room (Superior) for a litte extra. Also, keeping our hotel clean is really important for us.It is one of our priority. I would like to thank you for the patience you had at the restaurant for breakfast. Indeed the hotel was fully booked during the period you were here. That explain the queue for the buffet. The Maitre D does is best to accomodate our clients and he is working hard to find a solution for that kind of situation. Thank you very much and we hope to see you in the future!
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Los Angeles, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 14, 2013 via mobile

Plus:
Location! One of the best in town
Ultra comfortable bed and great sheets (so soft)!
Negative: the service
The clerk at the front desk ignored us until someone in the line had the courage to go "disturb" her
They put 100$ on your credit card as a deposit upon arrival
Upon check out we had 25$ extra on our bill (restaurant bill put on our room). We never entered the restaurant! I refused to pay, they had no proof of the purchase so they accepted to remove the extra fees.

  • Stayed October 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 94Ange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
Thank you for your comments. I am happy to know you enjoyed the location of the hotel and our comfortable beds. For the staff at the front desk, I mentionned them after reading your review it is really important to take care of our guests FIRST. It is unacceptable to ignore our clients. Our priority is the customer service. I will make sure that kind of situation you had will never happen again. I also read about the situation you had at the restaurant. Probably one of the waiter charged on the wrong room. I'm glad to know you didn't have to pay for that mistake. Well thanks again and you will be most welcome to come back to the hotel Clarendon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

Second time staying in this old hotel which is comfortable, clean & renovated to current standards but maintains its historic charm. Room was large, bathroom was clean & well stocked. Great location for walking to all destinations in the old town.

Stayed October 2013, traveled as a couple
Helpful?
Thank Asim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this review, October 25, 2013
Thank you for your comment. We really appreciate your review. You well describe the hotel and we hope you will come back a third time to the oldest hotel in Canada. We are glad to know you enjoyed your second stay as much as the first one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Clarendon

Property: Hotel Clarendon
Address: 57 Rue Ste-Anne, Quebec City, Quebec G1R 3X4, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#36 Business Hotel in Quebec City
#36 Family Hotel in Quebec City
#44 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Clarendon 3.5*
Number of rooms: 143
Reservation Options:
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Also Known As:
Clarendon Hotel Quebec City
Clarendon Quebec City
Hotel Clarendon Quebec/Quebec City

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