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Hotel Clarendon
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Reviews (1,599)
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All reviewsoldest hoteljazz bargreat locationold quebeclive jazzcity hallrooms are smallchateau frontenacvalet parkingan older hotelwithin walking distanceold world charmconcierge desktwo double bedscentral locationcharming hotelhigh ceilings
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Reviewed July 6, 2013

We (my wife and I and two boys 12 & 10) had the opportunity to stay at the the Clarendon for Canada Day this year. The location is fantastic, walking distance to just about anything. The bellhops / valets were the best we have ever come across. They knew everything about the city and as nice as you can get.

The hotel is a beautiful old hotel and well maintained. We stayed for 3 nights and were very comfortable.

I would definitely (and have already) recommend it.

  • Stayed: July 2013, traveled with family
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4  Thank Shawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this reviewResponded July 7, 2013

Thank you for your wonderful reviews!
We really appreciate comments about the employees because they work so hard to give a good service to all guest. I will let them know for sure !
We are glad that you enjoyed your stay and hope to see you (and your friends) soon !
Thanks for your stay in our hotel!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

My mom, me and a friend stayed here June 2013 and had a wonderful time. This hotel is the oldest in all Quebec and is located 2 minutes walking to the Chateau Frontenac. It is within walking distance to everywhere and has great restuarants nearby. The staff are very friendly and helpful. The breakfast was great (think hot croissants) and plentiful. I just loved this hotel. I must say in all truthfulness the rooms are small, and I mean small. But beds are comfy and great views. Try to get a view toward the back overlooking the Frontenac. I also loved sitting in the lobby because this hotel is so "old school" you want to just sit there and take it all in.

Room Tip: see my review
  • Stayed: June 2013, traveled with friends
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3  Thank professormb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this reviewResponded July 4, 2013

Thank you for this wonderful review !
It is a pleasure to see that you had a nice stay with us and that you had enjoyed the facilities around the hotel. Next time you come, do not hesitate to ask for an upgrade in one of our large and beautiful superior room for a very small fee !
We hope to see you again very soon.

Best regards,

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Reviewed June 28, 2013

Great location in the Old City. Accomodations and service were excellent. Older hotel is clean and in excellent shape.It appears they continuously update the faciltiy and rooms without changing the charm of an older facility. Staff very friendly and helpful. Highly recommend the facility.

Room Tip: We were on the 5th floor - very quiet. Air conditioning worked great. Room was a good size and we opted for a King Bed.
  • Stayed: June 2013, traveled as a couple
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2  Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this reviewResponded June 30, 2013

Thank you so much for that nice review !
It was a great pleasure to share your comments with all the staff. It warmed their heart to know that all the effort they do are awarded.
We hope to see you back very soon !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

You cannot beat the beautiful location of this old hotel in the heart of Quebec save for the Chateau - unfortunately the charm ends there. We have come to expect excellence from everything in Old Quebec and the Hotel Clarendon falls short - extremely short in almost ever department.

Had we not been here on a business conference with reduced rates and meetings in the hotel itself, we would have relocated after the first night. There is no way I would have paid the normal rates for this hotel with so many similarly priced options in the same area.

Normally we don't focus on petty service issues, but when they start adding up, you realize that they are not individual oversights but a just a standard of business. Our issues began with making our reservation a month in advance when it took two phone calls to reserve a King Superior room with the conference rate - which we had to inform the hotel of, with their own confirmations.

When we arrived for our 6 night stay, we were greeted with a friendly bell hop who ensured us that the hotel staff would see to our every need. Was he ever wrong and after loading our luggage on a cart which was appointed with a sign saying that they were only for bellman use, he promptly disappeared. After checking in, there was no one to be found - so we took our luggage with the cart and later were reprimanded for having it.

When we arrived in our room, we were disappointed to see that even after our extensive phone calls for reserving it, they gave us the wrong room - and sent us to one with 2 double beds and no work station - a far cry from the one we had specifically reserved for this week-long work-cation. We promptly called the front desk and informed them of their mistake. After keeping me on the phone for almost 10 minutes, they told us to wait and they would send someone with a new key for our new room - we stood around for almost 30 minutes! Finally a bellman appeared to relocate us down the hall. After scolding my husband for having the cart - he brought us to our new room which STILL had two double beds but at least this one had a work station. Instead of complaining yet again - we decided to make due. Unfortunately this room had the windows painted shut and a thermostat you could not adjust so in retrospect - we should have insisted on another move especially with June's humidity in Quebec!

Among these issues, our week continued to add to our dissatisfaction. Taken separately none of these issues make for a bad experience but they do tend to add up to a disappointing stay.

- the shower temperature fluctuates drastically between scalding and freezing to the point of being painful if not dangerous.

- Key cards needed to be reprogrammed EVERY DAY because they stopped working

- Housekeeping did not replace amenities like coffee and shampoo and they had to be sought out.

- Bathroom door did not close, and had to be locked when inside (although this could be just a condition of the hotel's age)

There were a few good points that should be mentioned although nothing that you shouldn't expect in a $200+/night hotel.

- the bathrobes in the room were nice
- The Kuerig coffee maker was appreciated
- Free Wifi service in the room
- the location, location location.


Over-all, with all of the amazing hotels and bed and breakfasts in Old Quebec, you can do much better than the Clarendon which relies too much on its location and not enough on its service.

We will not be returning.

Room Tip: The best rooms - can be found elsewhere.
  • Stayed: June 2013, traveled on business
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2  Thank Butterflymbca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this reviewResponded June 30, 2013

Wow, what a constructive review! These kinds of comments are very helpful in order to improve.
Our bellman are prompt to serve every guests, and since they have a limited amount of luggages carts, we need to keep a certain control so everybody has the chance to be serve the same way.
The communication problems that occured with the frontdesk are definitely not supposed to happen. There are no excuses for bad service, but you can be assure that the staff and the managers strive to better our services and give every guest a stay to remember.
We have taken every single points that you mentionned and we have fowarded them to the new owners. The new administration has been in place for only a year, and they appreciate guests who take the time to share their experience, good or bad, and will consider every possibilities to improve their product.
Thank you so much again for you stay and your reviews, you can be sure that there is going to be a follow up to make sure that a situation like this does not happen again.
Best regards,

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Reviewed June 25, 2013

It is a nice clean quiet hotel with a great location in Old Quebec I'd call before to confirm correct room reservation if not booking direct, Attached Restaurant is a little over priced (as with everything in Quebec) with upscale European type food, which is really not kid friendly. The valet parking is not on-site like advertised and it is also taxed (as with everything in Quebec)

Room Tip: above 3rd floor and the thousands of school kids visiting in June...
  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank thejetdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ève B, Front Office Manager at Hotel Clarendon, responded to this reviewResponded June 29, 2013

Thank you so much for your comment! We are happy to see that you have enjoyed the location and your experience overall.
It is preferable to book and confirm directly through the hotel, it gives you the best service and options since you are directly connected to our front desk staff who will be glad to assist you. The Charles Baillargé offers an upscale cuisine, but if you are in the mood for something simpler, the bistro menu might fit you and both also offer a full kids menu. The parking facility is accross the street from the hotel, accesible via a tunnel directly connected to the lobby. If you don't want to drive around, we also offer a valet service ($).
Come back to see us whenever you want !
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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