Summary: This is an excellent mid-range hotel in the best part of Old Quebec City, and is my first choice for where to stay in the Old City.
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I stayed at Hotel Cap Diamant for two nights with a friend in July 2016. Initially, I was planning on staying at a B&B on Rue St. Ursule or Rue St. Louis, an area of the Old City I've stayed in before, but my friend discovered this hotel and we chose it based on its high ratings. Even considering how highly rated the hotel was, it still managed to exceed my expectations in almost every way.
The location of the hotel is without a doubt in the best area of the city. This is borne out by the fact that real estate in this part of the city is among the most expensive. So the people who can afford to live anywhere choose to make their homes in the vicinity of this hotel--a very good sign! The street it's on is behind Chateau Frontenac, which acts as a convenient buffer against the hubub of the Old City during tourist season. As such, the area around the hotel is very quiet, even though you are only a few minutes walk away from the heart of the Old City. It is higher up on the hill than most of the Old City, so you are also very close to the Plains of Abraham and some incredible views of the river.
We stayed in room 7 of the hotel on the third floor, and our room had everything we could have wanted: ice cold AC, surprisingly fast internet, a TV, a little fridge, and all the usual amenities. This really surprised me, because most of the old style B&Bs are lacking in one or more of these areas. I'm used to chalking this up to "rustic charm", but it was a pleasant surprise to have the B&B feel with all the modern conveniences.
The general decor of the hotel was in keeping with the classical European styling of most of the Old City. It was very nicely done and well kept up, complete with an attractive dining porch and backyard garden in the common areas. I also appreciated the niftiness of the luggage lift built into the ceiling, with its operating panel hidden behind a sliding painting in the lobby. First time I've seen a panel hidden behind a painting outside a movie!
The one slightly disappointing aspect of our stay was the complimentary breakfast, which was mediocre. But all this means is that you are better off eating at one of the many excellent Crepe restaurants in the city, one of which is a few minutes down the road. This certainly doesn't detract significantly from the overall fantastic impressions this hotel left me with, and I would heartily recommend it to anyone traveling to Old Quebec City.