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“Beautiful Quebec city location”

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Fairmont Le Chateau Frontenac
Ranked #15 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Toronto
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful Quebec city location”
4 of 5 bubbles Reviewed August 12, 2014 via mobile

We have stayed there twice once in summer and once in winter. Both has it's own beauty. It is like staying in a castle. Service and rooms were good, no complaints. Frond desk and valet service was very convenient when you need especially during cold winter days. Certainly will stay again.

Stayed January 2014, traveled with family
Helpful?
1 Thank TY_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear TY_Toronto,
Thank you for your continued loyalty to the Chateau Frontenac. We are honored to be your hotel of choice in Quebec City. We are pleased you enjoyed your stay once again and look forward to your next visit.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,969 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (848)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
London, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 12, 2014 via mobile

It's an iconic hotel that lives up to the hype. We stayed on the Gold floor so the service was great. The free breakfast, access to drinks all day (also free) and afternoon canapes made up for the pricey room. The location is perfect for exploring the old city. If you can afford it, you gotta stay here!

Stayed August 2014, traveled with family
Helpful?
1 Thank petert526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear Peter T,
We are so thrilled you enjoyed the Fairmont Gold experience at the Chateau. Thank you for sharing this wonderful feedback and we look forward to your next visit.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 12, 2014 via mobile

Let me begin by recommending you not book a river view, so freely available on the boardwalk or from restaurants and bar, but if you can, splurge on the gold level. Separate easy check- in on 14th floor, expert friendly concierges dedicated to your service, absolutely delicious gourmet offerings on the breakfast buffet and at evening appetizers with honor bar. Well worth it if you can. Lounge was our home away from home. Our city view room had stunning views of interesting architecture and evening light, but we were mostly out enjoying the old city and the charming surrounding Beaupre peninsula. Somewhat small rooms, completely redone decor in a rather formal cool palette not our favorite, busy lobby, tiny inadequate dimly-lit gym clearly a low priority ("a dungeon" says my better half). But then, after the city stairways, even with help from the funicular, you get a pretty good workout. Overall, a happy unique experience and one we would definitely not have wanted to miss in QC. We had an easy view of the first-night festival parade from the sidewalk in front of the hotel, and from our dinner in the hotel Sam Bistro a great view of the fireworks later. Great location to many other attractions.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear Carol B,
Thank you for your great review, we are thrilled you enjoyed your stay on Fairmont Gold and the many additional amenities. You will be pleased to know that we will be doubling the size of our gym facilities this fall. Thank you for taking time to post a review and we look forward to your next visit.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holliston, MA
Level Contributor
139 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

Stayed here for our 30th anniversary - we had stayed at the Frontenac on our first trip to Quebec City close to 30 years ago and when we walked into the lobby that feeling of glamour and luxury all came back. Service was great - our room was ready when we arrived, the front desk clerk was helpful, we received our luggage within 10 minutes of arriving in our room, and when we had trouble with the room safe someone was there again in less than 10 minutes. Location is great - right on the boardwalk at the end of Rue Saint Louis.

It is very pricey - and we did have a 'small room' - not very much storage space (big closet but no drawers). We had a refurbished room and it seemed that maybe the new air conditioner caused a room reorganization. Everything was really nice - just a little compact.

Old Quebec City is a wonderful area to stay in - and everyone should experience a luxury hotel at least once.

Room Tip: We overlooked the front entrance which is a nice view in itself and will save a little money per nig...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheTravelingCs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear TheTravelingCs,
First of all, congratulations on your 30th wedding anniversary. We are truly honored you chose to celebrate this special occasion with us. Thank you for providing feedback, we are delighted you enjoyed your stay and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed August 12, 2014

The location and staff were wonderful, but our room was only 'adequate' and everything was an additional charge (even local phone calls). I read many reviews indicating that there had been major renovations...out room had not been renovated in many years. Not worth $500 per night.

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear Mary D,
I am sorry to read that you were disappointed with your recent stay and specifically with your guestroom. Given the unique architure of the hotel, our rooms do come in many shapes, sizes and decor. I would like to follow-up directly with you regarding your stay if you can contact me at genevieve.parent@fairmont.com.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

When staying in Old Quebec City, there is likely not a better place to be than at the Chateau Frontenac. It is a grand old hotel located in the perfect spot. We loved the attentive staff, the experience at the restaurants, and the quality of food and drinks.

If you have never been to Quebec City, do yourself the favour and stay here and get immersed in the quality and history.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank monkeybaronthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear monkeybaronthemove,
We are delighted you enjoyed your recent stay. Thank you for the great feedback and we hope to see you again at the Chateau.
Sibncerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 12, 2014 via mobile

We stayed one night here. We
knew the location, history, and view. However, the room we were given to be in a world class five star hotel did not meet our expectations. While the view from our room of the St. Lawrence River was magnificent the room was small and crowded. While the temperature in Quebec at the time of our stay was wonderful the room, despite air conditioning, was stuffy. For our money we have stayed at less names for better quality. The Chateau is vastly over-priced. Also expect a high charge to park on the premises as well as high taxes in addition to the room charge. Once was enough for us.

Stayed August 2014
Helpful?
1 Thank Louis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, August 21, 2014
Dear Louis P,
Thank you for sharing feedback of your recent stay. We were sorry to read your were disappointed with your room. Given the unique architecture of the hotel, our rooms do come in many shapes, sizes and views which is part of the Chateau experience. Complete description of our room types can be found on our website and should we had known about your disappointment, our team would have been pleased to find a better alternative. We hope to welcome you again on your next trip to Quebec.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Le Chateau Frontenac

Property: Fairmont Le Chateau Frontenac
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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