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“Perfect location!”
Review of Hotel Louisbourg

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Hotel Louisbourg
Ranked #79 of 102 Hotels in Quebec City
Saint John, Canada
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Perfect location!”
Reviewed March 5, 2014

In the heart of Old-Quebec, we could leave the 'hotel' and stroll to everything we wanted to see. We stayed for three nights on the top floor facing the street. You can hear the horse-drawn carriages go by and it was like taking a step back in time. This is more of a bed-and-breakfast style house with rooms than a hotel, but it had everything we needed. Small, comfortable, quiet and clean with exposed stone wall, you will have the basics. It is not modern or spacious; there isn't a bar fridge and I'm not certain you have the ability to adjust the heat. The price is right due to the convenient location only. You check-in around the corner at the Acadia and bring your luggage to the hotel as the valet parks your car. An experience unlike any other I've had and I would gladly stay there again.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, March 6, 2014
Dear guest,
Thank you for taking time to share your comment about our hotel.
We're pleased to see that you enjoyed your stay and it will be a real pleasure to welcome you again!
Regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Waterloo, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 25, 2013

Beautiful historical building in Old Quebec. Everything was a short walk away. We stayed for three nights and never bothered to retrieve our car until check-out. Everyone was very helpful at check-in. Valet service was a life-saver given the narrow streets, and they'll carry your bags for you. What more could you ask?

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, October 28, 2013
Dear guest,
Thank you for taking time to share your experience at our hotel Louisbourg.
We're pleased to see that you enjoyed all aspects of your stay.
Hoping to welcome you again.
Regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 14, 2013 via mobile

Fabulous location in Old Quebec, close to main visitor sites and great restaurants. Rooms clean, quiet and compact, not there to stay in a spacious modern room. Good wifi and very friendly staff especially Louise who was very helpful. Would stay there again.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Macca50Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, October 15, 2013
Dear guest,
Thank you for taking time to share your comment about our hotel Louisbourg.
We're pleased to see that you enjoyed your stay.
Hoping to welcome you again during your next visit.
Regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, USA
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 1, 2013

Stayed 2 nights, 2 double beds, 3rd floor facing the side. Room was clean, comfortable and quiet. We loved the exposed stone wall. Bathroom was very large, but I agree with other postings that the plumbing was average (hot/cold water not consistent in the shower, average water strength). We had breakfast next door, it was average -- nothing exciting, but certainly edible. We found they did replenish most of the food when it ran out.

Location is great. Just a few blocks from the Chateau (same street).

If I had any disappointments, they were the following: (1) towels were quite thin, I expected a slightly better quality from this level of hotel (2) could not alter the temperature in our room (A/C was on, we could not turn down). Neither of these things were enough to ruin our stay.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaawaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, October 4, 2013
Dear guest,
Thank you for taking time to share your comment about our hotel Louisbourg.
We're pleased to see that you enjoyed your stay and the perfect location of our hotel.
Hoping to welcome you again.
Best regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
general
Level Contributor
172 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed October 1, 2013

We stayed in an attic room (walk-up 3 floors). Very comfortable room but small; this is one of those occasions when I would highly recommend to management that they replace TVs with flat-screens simply because of the valuable real estate the TVs occupy (what good is wi-fi if you have no place to put the computer?). The hotel has an excellent location in the upper town, easy walking to everything.

Two idiosyncrasies: 1) check-in/out desk is at a nearby hotel around the corner and a block away which appears to operate these as a unit, and 2) parking consists of leaving your car on the highly trafficked one-way cobblestone rue St. Louis with the 4-way flashers on while you unload your bags, then calling the reception to send over a driver who takes your key and spirits the car away to one of the many secret places they have around the neighborhood (so don't even think of returning to your car to fetch something, or doing an excursion during your stay). The valet service is included in the daily parking fee.

I have to mark this hotel "average" rather than "very good" because of an unfortunate incident our last night, when someone tried to enter our room as we slept. That "someone" was two unfortunate guests who had gone through the check-in I described above ... and assigned our room! Not only was it disturbing for us, we feel sorry for the poor couple who had to lug their bags down the 3 flights of stairs to repeat the process.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AfricaAsiaTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, October 4, 2013
Dear guest,
Thank you for taking time to share your comments about our hotel.
We're pleased to see that you have mainly enjoyed your stay.
We're really sorry about what happened, customer service is our priority we take your comment very seriously and will do the necessary to correct the situation.
Hoping to have the chance to welcome you again.
Regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 14, 2013

We stayed here for three nights in September. Very good and central location, handy for all of the main sights. Our room was in the attic - we were prepared for the lack of lift, though the steep stairs were no fun with the suitcases and it was only when we were heading out after settling in that we saw the small sign at the information desk (no reception in the hotel) saying baggage handling was available. It might have made more sense for it to be offered when we checked in round the corner (they missed a trick there). The room was quiet, a good size with two double beds - I liked the exposed stone wall, the beds were comfy and the decor was fine. The bathroom was not the most attractive I've seen, in fact the plastic pod shower seemed not to be in keeping with the rest of the place, but everything worked fine. The only thing I didn't like was that the room was very cold and there was no way of adjusting the a/c, so we ended up wrapping up warm and going to bed very early!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TheLinguist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, September 16, 2013
Dear guest,
Thank you for taking time to share your comment about our hotel.
We're pleased to see that you appreciated the location and the room.
We take your comments in consideration and we're really sorry that help haven't been offered at your check-in. We do have a valet/porter service between 8:00 AM and 8:00 PM every day to help people with their car and luggages.
Hoping to have the chance to welcome you again.
Regards,
François Bergeron-Ouellet
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 12, 2013

This was one of the more"reasonably" priced hotels in Quebec. We went in August 2013. Check-in was difficult as there is virtually no parking in the city. We went to the front door but were told to bring the car to another hotel around the corner to check in. Apparently, these two hotels are associated but this extra step made check in and navigating narrow, crowded streets that much more stressful.

This hotel is centrally located, within walking distance of most attractions - which is a main reason why we chose it.

Parking is valet. This service was convenient and we did not have to wait long to get the car when we needed it. The valet himself was very pleasant and efficient.

The room was on the small side but certainly satisfactory. It seemed reasonably clean. We had a room in the back, which was quieter but our 'view' was of a parking lot - no biggy since we were there to sightsee, not spend time in the room. There was no tub in the bathroom but the shower was updated and fairly roomy. The towels were folded in a chic, decorative way...so this place does try to add a touch of class. The room included a fancy sink right outside the bathroom, as well as a small TV and phone.

The complimentary breakfast was truly AWFUL; the food was tasteless and cold and the service was barely acceptable - almost as if our server couldn't have cared less that we were there. PLEASE don't bother with this breakfast; you will be MUCH better off going somewhere else to eat and I suggest going to the Lower city (walking distance) to one of the many outdoor cafe/bistros to enjoy your coffee with pretty views and flowers everywhere. Believe me, you will get a real authentic beginning to your day if you don't eat the complimentary breakfast!

Overall, this hotel is certainly satisfactory, especially for a shorter stay. I cannot say that it is a super value because $200+ per night for what we got seems a tad high - but, again, Quebec is not a city for those on a tight budget.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BBQMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBergeron-Ouellet, General Manager at Hotel Louisbourg, responded to this review, September 13, 2013
Dear guest,
Thank you for taking time to share your comment abour our hotel.
We're pleased to see that you enjoyed the city.
We take your comments very seriously and we are eager to correct any failure on our part.
Hoping to welcome you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Louisbourg

Property: Hotel Louisbourg
Address: 68 Saint Louis Street, Quebec City, Quebec G1R 3Z3, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #79 of 102 Hotels in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Louisbourg 2*
Number of rooms: 22
Official Description (provided by the hotel):
Hotel Louisbourg is a 22 room hotel located in the heart of Old-Quebec. All our rooms combine an historic ambiance with a more modern comfort. ... more   less 
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Also Known As:
Hotel Louisbourg Quebec/Quebec City

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