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“Mixed”

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Chateau Fleur de Lys - L'HOTEL
Ranked #7 of 102 Hotels in Quebec City
Certificate of Excellence
moncton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Mixed”
Reviewed August 29, 2010

We arrived from Ontario..very tired and having travelled most of the day. The "Madame" who received us seemed nice...until we couldn't find any parking. We looked for another parking spot for hour and a half, to no avail. We checked in with her periodically to find out where else we could possibly park. She became impatient with us at one point. We were about to leave Vieux Quebec much to our dismay when she offered us a parking spot in the back of the hotel. She apparently was trying to redeem herself. It was a very tight squeeze but we managed to get in as we were quite desperate. The room was clean on first glance but it became increasingly obvious that it stunk. I think the smell came from the carpet. Not sure.
On a more positive note, as soon as we settled in, we found a quaint courtyard where we could relax and enjoy a glass of wine before heading out to enjoy the beautiful night life of Old Quebec.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank blueberrygalmoncton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review, March 2, 2014
Dear Guest,

We have read carefully your advise on our hotel and we would like to inform you that the hotel has been sold in Winter 2013-2014.

Since the re-opening in February 2014, we focus all our efforts on providing better services, better confort in order to make the stay of each of our Guest as enjoyable and as memorable as possible.

Let yourself be suprised and come to visit the New Château Fleur de Lys - L'HOTEL

La direction, Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Elgin, IL
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 1, 2010

Spent two evenings at the hotel. The room was clean and comfortable.

As a previous reviewer mentions, the shower is strong and you won't have any problems getting the shampoo out! Also , the TV was 13" and no remote, but there was cable. No breakfast in the morning but they give you coupons for $5 per person at a local restaurant. Food was very good.

All in all, nothing special about the hotel other than the age (1870's, I think) and location (footsteps away from everything),

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elginadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review, March 2, 2014
Dear Guest,

As you already know our hotel Chateau Fleur de Lys, we would like to inform you that the hotel has been sold in Winter 2013-2014, and since its re-opening (February 2014) you can come and stay with us not only for our locafion

We are now focusing all our efforts to make our Hotel confortable in a warm and friendly atmosphere in order to make the stay of each of our guest as memorable and enjoyable as possible.

All this improvements are on our website, and we will be happy to welcome you in order to share them with you,

Let yourself be suprised


Kind regards,

La direction, Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 17, 2010

Really basic hotel with no frills at all.
We had a room on the 3rd floor up a pretty steep winding staircase, usually not a problem but if you have ever been to Quebec City before you know the entire city is on a hill and the last thing I wanted to see after climbing up and down all day is more stairs.
The room had a double bed (kinda hard), a fridge in the corner, a dresser and a tiny old t.v.
Bathroom shower was not a low flow shower head which was awesome, no saving water here. Basic ammenities in the bathroom but we brought our own anyway.

What we do have going for the place is that it is in the old city really close to anything you want to see. The price is lower than average for the old town as well. There were a few parking spaces available for I think $14 a night but they were 1st come 1st served, managed to get the last one.

I don't think I would stay there again but for a moderatly priced option inside the walls it's not bad.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review, March 2, 2014
Dear Guest,

You came in Chateau Fleur de Lys, more than 3 years ago...and was not really enjoyed by your stay., come to see us again to appreciate the changes.

Indeed, the Hotel has been sold in Winter 2013-2014, and we are woking hard to improve services and confort, have a look to our website, I'm sure you will be suprised.

Looking forward to welcoming you,

Best regards,

La direction, Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fortaleza, CE
Level Contributor
377 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed October 7, 2008

Small, historic hotel in the Old Upper City, within sight of the famous landmark, the Fairmont Le Chateau Frontenac hotel. Comfortable,no-frills hotel. Our room had 2 queen beds (need to request in advance). It was on the second floor; no elevator. Small bathroom appeared to have been added to a bedroom or living/dining area of an older home. Just soap, no shampoo provided. Once the desk clerk goes off duty (time seemed to vary by day), you need to use your key to get into the building, and if you need to check in, or request assistance, you need to go to one of their other properties, down the street. No breakfast included, but for each day of your stay you do get a coupon for 5 Canadian dollars off your order at Le Omelette restaurant, about a 10 minute walk away (we used our coupon on just one of our two days and got $10 off).

  • Liked — Location
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivier D, Propriétaire at Chateau Fleur de Lys - L'HOTEL, responded to this review, March 2, 2014
Dear Guest,

As you already know our hotel Chateau Fleur de Lys, we would like to inform you that the hotel has been sold in Winter 2013-2014.

If the main interest of the Hotel was until its re-opening its location (February 2014), we are now focusing all our efforts to make it confortable in a warm and friendly atmosphere in order to make the stay of each of our guest as memorable and enjoyable as possible. All this improvements are on our website, don't hesitate to visit it, Let yourself be suprised


Kind regards,

La direction, Olivier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chateau Fleur de Lys - L'HOTEL

Property: Chateau Fleur de Lys - L'HOTEL
Address: 15 Avenue Sainte-Genevieve, Quebec City, Quebec G1R 4A8, Canada (Formerly Chateau Fleur de Lys)
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#7 Family Hotel in Quebec City
#12 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chateau Fleur de Lys - L'HOTEL 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
Nestled in the very heart of the Old Quebec city, at the corner of the Governors' garden, facing the Chateau of Frontenac, the Dufferin Terrace and the Saint Lawrence river, the Chateau Fleur de Lys - L'HOTEL is a Victorian style house from the 19th century. Recently purchased in 2014, the hotel is evolving everyday to offer better comfort to its guests. Thanks to its great location, you can access the most popular attractions by foot in just a few minutes : Quebec Parliament, Quebec Convention Center, Plains of Abraham, the Citadelle. If you are looking for theatrical entertainment, the Capitol Theater and Quebec's Grand Theater are also within walking distance. The hotel is dedicated to travels and guests seeking a key position to visit the city for business or pleasure with the quaintness of a garden. ... more   less 
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Also Known As:
Au Chateau Fleur De Lys Hotel Quebec City
Chateau Fleur De Lys - L'HOTEL Quebec/Quebec City

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