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“Maintenance needed” 3 of 5 stars
Review of L'Hotel Port-Royal

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L'Hotel Port-Royal
Ranked #32 of 108 Hotels in Quebec City
Certificate of Excellence
Hartford, Connecticut, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Maintenance needed”
3 of 5 stars Reviewed April 23, 2013

We stayed here for five days off season. Coming from CT, we checked in late. The service desk provided us with a cart and we wheeled our luggage into the room. The first room was spacious but we soon found out it was muggy, the sink did not drain, and the fridge was broken (it was generating heat, really).

We addressed the issue the next night (the fridge was the last straw) with the front desk and were quickly accommodated. They switched us into another room that was beautiful--except the door did not work properly. You had to make sure it was pulled tightly into its sweet spot which required extra force. Lastly, the deadbolt did not work. The man, Guy, that helped us was extremely helpful and kind--he came back to address the door and told us no one would be able to force it open even without the deadbolt and he even brought us ice water from the bar.

However, not everyone was kind. Some of the front desk staff can be quite cold while other employees were warm. Housekeeping will always say hi and smile. They also promptly changed our sheets when requested.

When you come in they give you a free drink ticket for the bar next door. It's for a specific cocktail --which is fine. However, both bartenders were rude. We wanted a certain drink and were fine paying for it but they weren't friendly. They didn't acknowledge us or had any awareness of the liquors they stocked (we asked what whiskeys they carried and were promptly told just to read the menu--there were only three people at the bar other than us).

Across the hall you will find Le 48 which is a gem! It's not your usual hotel restaurant where the food is over priced and average tasting. You get innovative dishes for a reasonable price and everyone on staff is spectacular! We tried breakfast, lunch, and dinner on different days and were never disappointed. The service is always five star even if there's a line out the door.

The hotel is located in a wonderful spot. You can walk out the door and the port is your backyard. Parking is outdoors and we would imagine it being difficult during peak season since the lot is limited. $15 a day parking really is a steal for peace of mind. Laurie Raphael is an amazing dining experience and it's right across the street.

We rated this place average because we loved the location and the restaurant. The rooms are cozy and offer a kitchen with pots and pans. However, half the staff can be rude and the rooms really need maintenance before the season begins. For folks that are sensitive to the smell of gasoline there is a gas station next door. The smell rushes in if you open the window, nothing you can do, just close the window. The walls are also thin.

We made some friends and are planning a trip back in August/Sept. Before the stay, we thought it was steal when we found it online for $130 a night. After our stay, we're convinced we overpaid.

Not sure if we would stay here again or recommend it unless the hotel price drops.

Room Tip: Third floor is sunny and you don't need to worry about footsteps. Second floor is dim and yo...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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660 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Burlington, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 9, 2013

Everything was magnificent, except 3 things. English is very limited , construction in the room next door at literally 6:30 Am, laying hardwood. And the last but not least, the floors are very squeaky even the bed. Don't be surprised to hear your neighbor walk around or get intimate, the walls are not thick at all.

Only downfalls though, the 2 dining locations on site are wonderful for breakfast lunch dinner. You can beat price for location. I'd go back in a second regardless of the negatives!

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank MikeTravelsTooMuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sicklerville, New Jersey, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 5, 2013

We stayed a couple days here and we were very satisfied with the experience. The parking lot outside is relatively small, though there were a few open spots. The front desk was friendly and accommodating to our limited French and even spoke to us in English which was very helpful.

Our room was on the First Floor, which is actually the second floor and overlooked the neighboring gas station and mini-mart. But as a hotel in the city what can you expect? The room was very well equipped and even came with a little kitchenette area (fridge, stovetop, sink). The decor was relatively new and the brick/stone wall added some unique character to the room. Space was tight, but given the size and location of the hotel, that's what I would have expected.

The road noise was a bit loud, and there was a little bit of a repetitive clicking noise through the night (not sure what from), but for the price we paid, this Hotel was a great value.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2013

This hotel was recommended by friends and I wasn't disappointed. Its located near the port and The Rue St. Paul, which is a charming shopping street. Very nice staff and varied hotel rooms. The restaurant in the hotel is worth checking out.

Room Tip: The rooms are all very different so the choice of room can make a difference.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MontrealNetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gatineau, Quebec, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 7, 2013

Where to begin? At the beginning, I suppose.

When we arrived at our room, it was not at all how it looked on the website. It was small and dark and the exposed pipes made my young son nervous (I think he was expecting spiders to be dropping off them, or something).

One of the lights did not work. The sofa bed had food remnants (nuts) in it. When we moved a notepad on the desk, we discovered that the desk was damaged. I went to reception and told them and then when I went back upstairs, I moved the phone to put a bag there and discovered another hole. There were also hairs on the bathroom floor and the utensils in the kitchen were a bit dirty.

The next morning, we left the "do not change sheets" card on the bed, but on the second and third mornings we did not. The sheets were still not changed. The room was also a bit noisy, as we could often hear people above and beside us making noise.

I can't say it as terrible, but it was certainly not good, either and it definitely did not match the impression we got from the website. From the other comments posted here, I am left thinking that there is a tremendous difference in the quality of the various rooms.

I would not stay there again.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 5, 2013

We rented a suite and did not regret one second!
Everything is perfect.
Clean, well located in petit champlain sector. wi fi is free but costs for parking.
I loved the view, we could see chateau frontenac . best location in an historical building. The fireplace was absolutely wonderful. We would return to this hotel anytime! Bell person and reception people very nice.Overall great service! Congradulation

Room Tip: suites are incredible
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lyne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 4, 2013

The hotel is very well located, close to everything.
The room was spacious, simply but elegantly decorated.
Everything is there to accommodate customers.
The staff is very welcoming and polite.
We shopped on Expedia and got our hands on a deal and came across this wonderful little hotel.
A little trick we laughed, we did not know where the switches to turn on the lights in the room, it took us some time to find them.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Titus2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Hotel Port-Royal

Property: L'Hotel Port-Royal
Address: 144 rue Saint-Pierre, Quebec City, Quebec G1K 8N8, Canada
Phone Number:
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Quebec City
#19 Business Hotel in Quebec City
#25 Family Hotel in Quebec City
#30 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Hotel Port-Royal 4*
Number of rooms: 51
Official Description (provided by the hotel):
This modern Old Quebec hotel is a 5-minute walk from the Notre Dame de Quebec Cathedral and 2 blocks from the Museum of Civilization. It features on-site dining. A full kitchen with oven, stovetop, and refrigerator is part of each suite at Hotel Port-Royal. Hardwood in all the suites. The living area is furnished with a sofa and cable TV. Free Wi-Fi is provided. In the morning, guests can have elaborated continental breakfast at the Pub du Vieux port or delivered to their room if requested. The contemporary Pub du Vieux port boasts stone walls and plenty of seating. The Citadelle of Quebec is within a 15-minute walk of the Port-Royal Hotel. The shore of the Saint Lawrence River is only 1 block away. ... more   less 
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Also Known As:
Hotel Port-Royal Quebec City
L'Hotel Port-Royal Quebec/Quebec City

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