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“Innocents abroad: run away!!”

L'Intendant Couette & Cafe
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L'Intendant Couette & Cafe
Ranked #84 of 119 Quebec City B&B and Inns
Kitchener
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Innocents abroad: run away!!”
Reviewed August 14, 2012

It is hard to believe any of the positive ratings on this site. The proprietor and the establishment are to be avoided at all costs. Our experience was as follows. Arriving late at night after a tiring day of travel we were herded into a run down bar and subjected to a 45 minute diatribe about what to see and not see in Quebec City (this is really not necessary and I suspect this was a diversion of some sort). Prepayment for our 3 day booking was demanded in advance and we were shown to the suite. We were stunned. He asked if things were OK and we were anxious to be rid of his overbearing presence so we acquiesced. Inspection of the suite revealed a bathroom floor with curling linoleum, furniture not fit for a garage sale and a pervasive odour suggestive of pest treatments. We proceed back to the front desk to cancel our second and third night stay (it was too late to find another hotel) and he pretended to not understand our issues. One thing he did understand very well was that our request for a refund on the remaining nights. He told us he needed 72 hours for any cancellation. We never did get our money back.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank MagnusKitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    9
    17
    11
    11
    27
See reviews for
20
32
9
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 30, 2011

Our stay was booked for the nights of 5th and 6th September. We arrived early and were told we were too early. The first impressions convinced me not to stay. We told the guy we were staying elsewhere and we wanted to pay him for the night. This man is low life and dirty. He insisted we pay for the two nights. As we are from Ireland in a strange city with little knowledge of the French language, we felt our safety was in jeopardy and gave in.

People please note this review for it is genuine. It is an experience I never want to go through again. The premises should be condemned and the proprietor should jailed.

  • Stayed September 2011
    • Value
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    • Cleanliness
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Helpful?
6 Thank Kieranfarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Quebec City hotels

Miramichi, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 29, 2011

My partner and I went there on a romantic getaway! The location is perfect, you can walk every where, we found it clean, quiet and yes romantic! The breakfasts were wonderful, crepes, fruit cup, croissants, waffles, coffee, orange juice, tea. The owner is a, one man show, who does it all. He did take the time to show us, by map, different sights that we didn't know about and we appreciated that, however, his sense of humour would have to grow on you! I feel he just doesn't know how to be a gracious host! You have to accommodate him, ie, breakfast times, etc. but again, we went there to enjoy ourselves, and we certainly did. The place is lovely, our room was huge with a king size bed, jacuzzi, two sinks, etc. really nice, overlooking the street and it wasn't noisy at all. I would have enjoyed the cabaret that looked to be downstairs, even just for a glass fo wine before bed, but it was closed. The ambience was wonderful, and we enjoyed our visit to Old Quebec immensely.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank RiverLady1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 28, 2011

Before THE TRIP, I expected just noraml THREE STAR HOTEL. HOWEVER, I was so disappointed ABOUT DIRTY ROOM, unfriendy services AND OLD FUNITURES. especially furnitures ARE SEEMS LIKE GABAGES FROM THE STREET. I don't really understand how this hotel has three stars. If THIS HOTEL HAS THREE STARS, OTHER MOTEL SUPPOSED TO GET at least 4 OR 5 STARS. ONLY 4 ROOMS AND NO EMPLOYEES. THIS IS NOT EVEN HOTEL. IF YOU WANT TO WASTE MONEY, BOOK THIS HOTEL. Their rate is more like hotel price, but worse than motel. WE supposed to stay one more night in Quebec, but we didn't want to stay this place EVEN FOR one night..

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank biz155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2010

1) Pire proprietaire de Quebec! Impoli, arrogant et irritant
2) Vous propose un upgrade au telephone sous aucun pretexte
3) Paiement a l'avance! Ne le faites pas!
4) Impression de deranger
5) Mal entretenu et sale
6) Bon ptit dejeuner

1) Worst host in Quebec! Rude, arrogant and irritating
2) Offers an upgrade for no apparent reason
3) Must pay in advance! Don't!
4) Always get the feeling you're bothering him
5) Badly maintained and dirty
6) Good breakfast

  • Stayed October 2010, traveled with family
    • Value
    • Location
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Helpful?
3 Thank Pikey07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salaberry-de-Valleyfield, Canada
Level 6 Contributor
161 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 5, 2010

SERVICE:
The host Gerald, was well prepared to serve in any way. He took the initiative to give a quick tour of Quebec city highlights, major activities (example; free Cirque de Soleil show nearby), suggested choice of restaurants... all clearly marking them on a tourist map he gave us afterwards.
He offered umbrellas to us, as it called for rain.
He was attentive at breakfast and provided an beautifully presented generous breakfast (homemade jams, maple syrup, up to 11 different fresh fruits in the serving!) Did not walk away hungry!
ROOM:
Tastefully decorated room. Clean, comfortable. Bed and mattress provided sound and comfortable sleep. Air conditioning available. Our room was very quiet, faced onto a very quiet back street.
All around very good experience and stay. Would return!
LOCATION / AMMENITIES:
Minutes away on foot from Farmers' Market, VIA rail train station, Petit Champlain district, walled Old Quebec area.
Clean, fresh daily provision of shampoo, soap, towels. (We stayed 2 nights)
LIKED BEST:
Breakfast served in wonderful bistro setting, most guests could be seated along the street-view windows. Location allowed us to drop things off in our room and continue our exploration or shopping on foot.
If you made the effort to chat with and get to know host, Gerald, you discovered his humourous, light side. His dry wit can be misunderstood. He is very approachable. Gerald made many efforts to ensure a pleasant and comfortable stay.
LIKED LEAST:
No all-day parking available with this Bed and Breakfast. We parked in a nearby municipal parking with fees. (But this was worth the many positives above).

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank twocardinals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 30, 2010

Great location between the upper and lower city but:
1. Unbearable proprietor
2. Fixed time for breakfast at 9AM (seemed late to us)
3. No deadbolt or chain lock on room doors (you just need a code) - my wife didn't like this so we baricaded the door with furniture.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flumeboy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Intendant Couette & Cafe

Property: L'Intendant Couette & Cafe
Address: 8 Rue Des Vaisseaux-du-roi Quebec QC, Quebec City, Quebec G1K 6T5, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Hotel Style:
Ranked #84 of 119 B&Bs / Inns in Quebec City
Price Range (Based on Average Rates): $
Hotel Class:3 star — L'Intendant Couette & Cafe 3*
Number of rooms: 6
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Also Known As:
l`Intendant Couette & Cafe Hotel Quebec City
l`Intendant Couette And Cafe
L'Intendant Couette & Cafe Quebec/Quebec City

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