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“Average” 4 of 5 stars
Review of Grand Times Hotel

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Grand Times Hotel
Ranked #54 of 108 Hotels in Quebec City
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Average”
4 of 5 stars Reviewed August 23, 2013 via mobile

This hotel was very plain looking form the outside, but the inside was beautiful! The room was spacious and very modern. There was hair all over the bathroom floor and bathtub. That is disgusting! The breakfast was included and it was good. It was a great price and across the street from the mall. I would stay again!

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Roxyjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 26, 2013
Thank you very much for taking the time to comment on our hotel. We value our guest's comments and appreciate finding out what our strong and weak points are, from your point of view. We will be following up on the cleanliness of the room, given as this is one of the most important aspects of delivering a room. I have send your comments directly to the operations manager of our hotel for process and take the necessary action in order to make sure this does not happen again.

Once again thank you for your valuable comments and we hope to have the chance to welcome you back soon!

Lynda Lirette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 reviews from our community

Traveler rating
    76
    124
    40
    17
    10
See reviews for
96
81
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44
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Collegeville
1 review
5 of 5 stars Reviewed August 21, 2013

Very nicely decorated. Rooms were clean and extra touches like wine glasses and real coffee cups made our stay very enjoyable. Our room had refrigerator and microwave and the king size bed was very comfortable.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Fran W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 23, 2013
Thank you so much for taking the time to share with us your experience but especially with our future guests. It is so gratifying to learn that we met your expectations. Our greatest pride and primary goal is to always have the best of our entire team to meet and exceed the customer experience.
Once again, we thank you and we do look forward to welcoming you back during
your next trip to our beautiful town of Quebec City.

Lynda Lirette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince Albert, SK
Level Contributor
38 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed August 11, 2013

Hotel is well located for the airport and the major highways nearby. The front desk staff was very helpful and friendly, recommended several nearby places we could go eat (we went to La Cage - the food was excellent!). The room was nice and spacious, the beds very comfy and best of all, super quiet - we didn't hear anything all night! The bathroom was nice and modern, standard amenities. The one thing the room was missing was a coffee maker but they do always have fresh complimentary coffee in the lobby. Continental breakfast was included, good selection of items but they could use a bit more for a seating area, it gets quite crowded. Overall a great hotel for the money, if we are in the area again I would stay here!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Advisor21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 15, 2013
Thank you for your wonderful review. We are glad you enjoyed your stay with us!
Each positive and constructive feedback is shared and isused to congratulate and train our team that attends to our customers everyday.
We look forward to welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brantford, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 7, 2013

Hotel was very disappointing
When first entering the hotel, a very strong scent of men's cologne greeted us and was present in the lobby each time we returned to the hotel. The room was clean, décor was very masculine. There is no restaurant on site and breakfast was very disappointing consisting of orange slices, bread, bagels and cereal. We've had better at Super 8.
Only shampoo and body moisturizer were provided. TV had limited channel selection, very few English stations and no movie rental, made for some very long evenings.
Not sure how the glasses were washed, cleaning carts had no clean glasses or dishes nor did they have anything to wash them with in the rooms.
It was a lot of money to spend just to sleep! Would not return to this hotel.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank J S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 15, 2013
Please accept our sincere thanks for the information you provided regarding your last visit with us. These comments and recommendations will help us to always improve our customer service.
Unfortunately, we completely missed our chance to give you a good experience and I sincerely apologize.
We will do all that we can to ensure this does not occur again. Since your constructive comment, all ours taff has been aware of. We can assure our present and future customers that this will not happen again.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johns Creek, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 6, 2013

Average Location, friendly staff, good breakfast.

As advertised, the hotel interior is very modern looking.

Old Quebec is about 10-15 minutes from here.

Kitchenette is a joke. There is only one microwave over and a student refrigerator. There is no stove or pots or pans.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank shahsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, September 23, 2013
First of all, thanks to you for taking a moment to write us this comment. Feed backs from our guests are the main way for us to improve ourselves in such manner to offer you the service you deserve. At Grand Times Hotel, we believe the best way to welcome you and to make your experience remarkable is by offering you a professional service from all of our employees. We want to offer a variety of services to help our guests to feel a little bit like home during their traveling. As an example, the kitchenette is a way for our long stay guests to avoid eating out every night. For safety matters, we haven’t equipped our rooms with full stove or oven. As we are a non smoking hotel, our smoke detectors are very sensitive and are incompatible with any warming device such as an oven or a stove. The safety and the comfort of our guest are our top priorities and we work everyday with these in mind.

Once again, thank you for the time you take to write this comment. Hoping to have the chance to welcome you again for a further stay.

Jessyca Nepton
Operations coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malvern, Pennsylvania
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 2, 2013

One night stay on our way from Albany to Quebec City. After a long drive, we were greeted by a pleasant front desk associate. Room was spacious, and clean, VERY quiet ( quieter than our house!) and the beds were extremely comfortable. The bathroom was surprisingly large as well with freshly laundered towels. The only downside here, and I don't think I can ever look past it, is we had no coffee maker in our room :( otherwise, a great place to stay.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank E D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, September 23, 2013
Thank you very much for this great comment. We're always pleased to find out our clients are satisfied of their stay at our hotel. We work everyday to make every experience special and pleasant for each of our guests. We want to offer a variety of services to help our guests to feel a little bit like home during their traveling. Right now, we don’t have a coffee maker in all of our rooms. We do have 24/7 coffee available in the Lobby and, upon request, we are pleased to bring an individual coffee maker to your room before your arrival. For your next reservation, simply request it in the comments if you book online or directly to the Front Desk clerk on the phone with you. If you forget or think about it afterward, you may call anytime to the Front Desk once you’re in your room and we will provide you one as soon as possible.

Once again, thank you for the time you take to write this comment. Hoping to welcome you for a further stay.

Jessyca Nepton
Operations coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

Spent one night here with family on our way to New Brunswick. Decor was ok, not much selection for breakfast.

During check-in, the girl gave me some form to sign which was in French only. I asked her for the English version, she replied there wasn't any.

Luckily we booked Le Dauphin across the highway for our return trip!

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank casey505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, July 29, 2013
First of all, thanks to you for taking a moment to write us this comment. Feed backs from our guests are the main way for us to improve ourselves in such manner to offer you the service you deserve. At Grand Times Hotel, we believe the best way to welcome you and to make your experience remarkable is by offering you a professional service from all of our employees. And as we are pleased to welcome guests from everywhere in the world, we offer both French and English service and forms to help our guests understanding our policies. Please be assured that this situation will be revised with all our employees in way to correct it and bring their service to what it’s supposed to be: a legendary service for an unforgettable experience!

Once again, thank you to bring this situation to our acknowledgment. We are very concerned about it and we hope to welcome you again in such manner to, we hope so, have a second chance to make a good first impression.

Jessyca Nepton
Operations Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Times Hotel

Property: Grand Times Hotel
Address: 5100 Boul des Galeries, Quebec City, Quebec G2K 2M1, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Quebec City
#37 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Times Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Quebec city's Grand Life The Grand Times Hotel is a newly built four star boutique style hotel with an exclusive urban architecture which combines luxury and comfort with state of the art technology to reflect the needs of business and leisure travelers. Relax in one of our 122 New York style design rooms and suites in a trendy ZEN decor. Allow yourself to be taken in by our unique cozy atmosphere and enjoy our complimentary healthy continental breakfast. An unforgettable rendez-vous with history and culture in an entirely smoke-free environment awaits you! ... more   less 
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Also Known As:
Hotel Grand Times
Grand Times Hotel Quebec/Quebec City

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