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“New, quiet, clean, great place to stay”
Review of Grand Times Hotel

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Grand Times Hotel
Ranked #52 of 102 Hotels in Quebec City
New Rochelle, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“New, quiet, clean, great place to stay”
Reviewed August 20, 2012

We made last-minute reservations at the Grand Times Hotel for 1 night, but extended our stay for 2 additional nights. We took a 2-bedroom unit for my family. The room and the beds were very comfortable and we slept very well all 3 nights. There was a continental breakfast included, nothing fancy, but basic and okay. The hotel was only a 5-to-10 minute drive from the Old City depending on traffic lights, so was very convenient for our plans. The value was good, as we would have needed to get 2 rooms at another hotel, but the 2-bedroom unit was perfect. I will stay there again if I visit Quebec City.

Room Tip: Probably a mid-to-upper floor better for a better night's sleep. We were on the 3rd floor and i...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FamilyTraveler10804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, November 7, 2012
Please accept our sincere thanks for the information you provided regarding your last visit with us. These comments and recommendations will help us to always improve our customer service.
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298 reviews from our community

Traveler rating
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    143
    46
    19
    10
See reviews for
106
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Montreal, Canada
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 18, 2012

I stayed here one night for business and it was a nice stay. The lobby smells really nice when you first walk in (air freshener). The bed was nice and comfy, nice flat screen t.v. and decent shower. There is a bottle of water in the bathroom, but it is priced at $3.99 (if seal is broken), so bring your own. I did not use the pool, but saw a family with kids using it and they seemed to be having a great time. Continental breakfast was included and it was a nice start to the day. There was a nice variety of cereal, bread, bagels, cheese and fruit salad available. As well as coffee, tea and juice. The hotel is across from the large shopping centre, so great location. It was also only a ten minute drive to the airport the next morning.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dionisiamdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2012

I read some reviews of "grand times hotel" before booking it. most of the recent reviews praise the hotel a lot. So I booked 2nights queen room for my stay in quebec. But I found that's a unwise decision after the first night.
The reception guy gave us the room 216 and told us that's the only room left.( we checked in around 4pm and there were not as many guests as the second day). the room got some bad smell from the air conditioner (I remembered in one review, someone said there is a pleasant scent in this hotel???).and this machine makes a lound noise.
then we turn off the air conditioner to have a better sleep. however, things became worse! we found another big noise from some unknown source! It's really a nightmare for us. after one-day driving, we couldn't have a good sleep. that's the basic requirement to a hotel, but grand times hotel failed to provide it to us.

in the next morning, we asked the reception staff to change the room for us. They accepted our request and said they would arrange another room for us. and at the reception desk, we found the source of the noise in our room. it comes from a machine room besides the front desk. unforturnately, the room 216 is right above the machine room. Obviously, room 216 is not qualified to be a bedroom for any human being !
But when we returned hotel at 10:30PM, The girl on duty said she didn't know about that! anyway, finally we got a king-size bed room at 6th floor after a lot waiting.
That's a normal room. Finally, we got a good sleep after 2 exhausting day.

We are very unhappy and disappointed with the grand times hotel. They must know about the problem of room 216 as this machine room is next to the front desk and the noise could also be heard in lobby. The staffs were not surprised at our complaint and they made no explaination or applogizing. When we told them the room not suitable to be a guest room. the reply is " c'est gentille" , means "it' nice of you to tell us about that". but I don't believe they never got the same complaints before. CEST PAS GENTILLE to offer your clients such a room.

I hope it's not a discrimination issue because of our asian face.As a new immigrant to canada, It makes me feel hurt.
I do find the staff are nice and patient to the french guests. Maybe that's the reason of so many good reviews. Some clients really got better service and expenrience in this hotel.

Another detail shows the managerial group of grand times hotel doesn't care about the client's feedback : We tried to leave our comments on the hotel feedback form which put on the desk of each room. But we found that feedback form already filled by previous client. It seems no one collect those feedbacks. The only thing we can do is to write down our experience here to remind others.

Please read the low rating reviews carefully and think it over before you make the decision.

Room Tip: ask your money back when they give you the room of 216
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Vickie388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2012

no resturant there is no place for serving breakfast,very messy style of serving,the room was dark,very basic breakfast, too small pool, how it can be a 4 star the only positive thing is that the staff was really helpful and friendly!!!!!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hamed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2012

I really liked this hotel!!!!I liked the rooms because the beds are comfortable,showers aren't hard to use.The staff was really helpful and friendly.Few problems the breakfast was very basic only bagel,toast,and cereal which we could have at home,the fitness center was really small no weights and there is only 3 machines,and the pool was really small and cold.I would recommend this hotel if you like the things I wrote

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abhay T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 3, 2012
We would like to take this opportunity to thank you personally for having selected our hotel for your business and/or personal accommodations during your visit to Quebec City We hope you had a great time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2012

Far from being my first time in Quebec City, I wanted to try this hotel for it's design and location.It's close to Les Galleries de la Capitale and not too far (by car) from downtown and Old Quebec Also, it has a pool and during hot summer days, it's great to be able to take a dip in the morning.

Pros: Rooms are well designed and windows are not scarce. The loft look is fun and modern. Lighting is perfect. AC is well balanced and controls are very reponsive. Unit is not too noisy. The main entrance, the corridors and halls are beautiful. Hotel is spotless. Stairs are well lit and a nice alternative to the elevator. Beautiful conference rooms it seems. Halls are not too noisy.Breakfast is generous though I would have liked eggs but, overall, it was good.

Cons: Our room had no cups or coffee/tea maker. No vent in the bathroom so humidity and odours tend to linger in the room. The pool is minuscule and quickly full. TV has very few channels and no DVD player.

In short, for business travel or short stay, it's perfect. For a long stay, I'm not sure.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, August 3, 2012
We are happy to hear that you are satisfied with our hotel every time you stay with us. We strive to offer great service consistently.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
quebec city
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 30, 2012

my husband and I stayed at this hotel for 2 weeks and it was a very comfortable stay.. we travel alot especially to Asia, Africa, Middle East and North America and we find ourselves staying in hotels for long periods..

The hotel is conveniently located, near the shopping mall, eating joints and near the airport. the rooms are spacious and clean and staff are very courteous and friendly and above all, its very quiet. i highly recommend this hotel

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Directeur général at Grand Times Hotel, responded to this review, July 4, 2012
Thank you so much for taking the time to share with us your experience at Grand Times Hotel but especially with our future customers. You have best summarized the main objective of our hotel which is to exceed the expectations of our customers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Times Hotel

Property: Grand Times Hotel
Address: 5100 Boul des Galeries, Quebec City, Quebec G2K 2M1, Canada
Location: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Quebec City
#37 Business Hotel in Quebec City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Times Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Quebec city's Grand Life The Grand Times Hotel is a newly built four star boutique style hotel with an exclusive urban architecture which combines luxury and comfort with state of the art technology to reflect the needs of business and leisure travelers. Relax in one of our 122 New York style design rooms and suites in a trendy ZEN decor. Allow yourself to be taken in by our unique cozy atmosphere and enjoy our complimentary healthy continental breakfast. An unforgettable rendez-vous with history and culture in an entirely smoke-free environment awaits you! ... more   less 
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Also Known As:
Hotel Grand Times
Grand Times Hotel Quebec/Quebec City

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