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“Excellent Fairfield experience”

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Fairfield Inn & Suites by Marriott Montreal Airport
Ranked #25 of 165 Hotels in Montreal
Certificate of Excellence
Burlington, Canada
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent Fairfield experience”
Reviewed September 29, 2013 via mobile

Over a few years of travel I have come to the conclusion that Marriott is one brand that stays very close to its commitment of consistency of quality in their chain hotels.

We lived here for 3 nights and loved our stay. Nothing specific to complain about as such. A plus!

Stayed September 2013, traveled with friends
Helpful?
Thank senseofhumour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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539 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Portuguese first
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English first
Montreal, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2013

Upon arrival, gentleman at check in didn't smile or even say hello. I was shocked since most hotel staff are usually quite friendly, especially at Marriott hotels. Room was big enough, nice view of airport and planes taking off. Those same planes can be heard in your room making it hard to sleep. Coffee in lobby was cold, although it was afternoon so it maybe been sitting there a while. Although hotel website claims premium movie channels and satellite, neither is true; there is only regular cable channels. There was however a dvd player, but we obviously didn't bring any movies since there is no mention of dvd player on the official website. Some channels were fuzzy. Beds are ok, but not great; we had two queens and one sagged a little (from long term use I guess). Pool was really nice and warm, but a little small. They weren't very busy so it wasn't an issue for us. Room was clean, except the shower which really needs a good scrub down. There is that pinkish mildew in some areas between the tiles in the shower and even on the floor beside the tub. On one bed the sheets were stained. Soundproofing within the hotels seemed pretty good; I didn't hear much noise above us, but could always hear the other doors in the hallway when they close. We usually stay at the residence inn when we travel, and this was really below expectations for us. No childrens channels on the tv, besides teletoon which is a little mature for small children.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 123TLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxime700, General Manager at Fairfield Inn & Suites by Marriott Montreal Airport, responded to this review, September 25, 2013
Dear Guest,

Thank you very much for taking the time to review our hotel online and for choosing us during your visit to Montreal.

Your comment regarding the quality of the front desk & housekeeping service, maintenance and Television offering have been duly noted. It confirms us that we did not exceed your expectation during your visit. Please accept our sincere apologies for these inconveniences, this being far from the level of service we want to offer our guests. As of now, decisive actions have been undertaken in order to fix actual deficiencies and correct service delivery by our personnel.

Comments like yours are extremely important to us as they assist us making direct corrective actions in order to guarantee our guests the best experience possible.

Also, we would like to ask you if it is possible to contact us via email at ffi-yulfi.gm@marriott.com in order to give us more precise detail of your stay such as your room number and date of arrival. It will give us precious details in order to improve our service.

Again, thank you very much for your comments, and rest assure our main priority is to exceed our guest expectation and we will put all our effort into it.

Sincerely,


Maxime Lamoureux
General Manager
Fairfield Inn & Suites Montréal Airport by Marriott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 3, 2013

I have stayed at this hotel twice now and will stay again next time I'm in Montreal. 24 hour shuttle to and from the airport. Nicely appointed, clean rooms. Good beds. OK large buffet breakfast. The things I don't like are - no English papers, pay parking, Early check in at a cost of 1/2 the room rate but you do get breakfast. I usually don't rent my car till I'm finished visiting Montreal so I don't need parking. I buy the 747 bus pass from the airport to downtown Montreal and then use the shuttle to and from the airport.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mashark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxime700, General Manager at Fairfield Inn & Suites by Marriott Montreal Airport, responded to this review, September 12, 2013
Dear guest,

Thank you very much for taking the time to review our hotel on Trip Advisor. Also we would like to sincerely show our gratitude to you for choosing our hotel as your home away from home here in Montréal more than once. Having you coming back is our reward to a job well done.

On the other hand, a job well done is a never-ending work of improvement. Your comments are very important to us as they will guide our actions where improvement is needed to serve you better.

Looking forward to welcoming you again with us here in Montréal.

Regards,


Maxime Lamoureux
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ad Doha, Ad Dawhah, Qatar
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 29, 2013

In this Fairfield hotel you find a clean spacious room, good amenities, full breakfast, nice welcoming staff, huge parking, pool and gym ... Only the internet gets disconnected every now and then especially in the morning. You will also get easy transportation with the hotel shuttle to the airport or to the public transportation which takes you in 30 minutes to any place in Montreal

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ihab A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gouldsboro, Maine
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 20, 2013

One of the nicer Fairfield Inns, especially given that it is almost on top of the airport. Clean, comfortable, and quiet. Their upgrade rooms are spacious with amenities as good as (or better than) some of the more prestigious Marriott brands with much higher room rates. They have a bar in the restaurant that serves food and while not haute cusine, you don't have to hunt for a "real" restaurant near the airport unless you really want to. Easy to get to even with the construction around the airport. Parking is reasonable at $12 CDN plus taxes per day when compared to parking fees closer to the city.

Room Tip: Don't worry about the hotel being close to the RR tracks. The hotel is sufficiently well insulat...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgetown
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2013

We were pleasantly surprised by the quality of the hotel based on it being a "3 star" hotel. We are fortunate to usually stay in 4+ star hotels and the service that they provide here was better than expected.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michelle k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 15, 2013

This is a Fairfield inn so it is the bottom tier for the Marriott Chain. The hotel is actually pretty decent and has a full service restaurant. I didn't think the bed was very comfortable but the room was nice. High speed Internet is allowed for only two wireless devices which is tough for international travelers that might want to connect a phone to wireless to save data charges. Nice lobby, breakfast is normal hotel fare, did not check out the fitness center.

The hotel is close to the airport but is in a maze of backroads. Good luck finding it without a GPS with all the construction that is going on. Even if all the roads were open I don't think this hotel would be easy to come and go from. There are no restaurants nearby so don't plan on eating out. The front desk told me it was only a 20 minute drive from the hotel to downtown where there are lots of places to eat. Also note that there are train tracks directly behind the hotel. I didn't notice the trains at night but could hear them clearly during the day.

$12 a night charge for parking as well.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dw920c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maxime700, General Manager at Fairfield Inn & Suites by Marriott Montreal Airport, responded to this review, September 12, 2013
Dear guest,

Thank you very much for taking the time to review our hotel on Trip Advisor.

Your comments with regards to our establishment have been duly noted. Please accept our apologies if our Internet service did not meet your expectation. We would like to add on the other hand that our system does now offer multiple users to connect to Wi-Fi at the same time in a same room. Also, we are excited to announce that within the next 2 months, we will perform a hotel-wide upgrade of our Wi-Fi Internet system. This will offer to our guests a problem free top of the line connectivity to Wi-Fi via mobile, tablet and laptop.

Once again, thank you for taking the time to give us your feedback.

Looking forward to having the chance of welcoming you again in the future.

Best regards,

Maxime Lamoureux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites by Marriott Montreal Airport

Property: Fairfield Inn & Suites by Marriott Montreal Airport
Address: 700 Avenue Michel Jasmin | Quebec, Montreal, Quebec H9P1C5, Canada
Phone Number:
Location: Canada > Quebec > Montreal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Montreal
#20 Family Hotel in Montreal
#27 Business Hotel in Montreal
#43 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites by Marriott Montreal Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Just minutes from Montreal-Trudeau International Airport, Fairfield Inn & Suites by Marriott Montreal Airport is a prime Montreal hotel for travelers. Guests of our Marriott Hotel in Montreal, Canada, enjoy comfortable accommodations at a superior value, whether they are visiting for business or pleasure. We serve continental breakfast daily and provide 24-hour shuttle service to and from the airport. Located at the junction of Highway 20 and Highway 520, our Montreal airport hotel's locations is only a 20-minute drive to downtown. Entertainment options, such as the Formula 1 Grand Prix du Canada, Olympic Stadium, Montreal’s International Jazz Festival and Osheaga Music and Arts Festival, are just a few attractions that make Montreal one of Canada’s most vibrant multicultural cities. For sport fans, the Montreal Canadians NHL team and the Impact MLS soccer team guarantee an exciting show. Marriott Rewards and AAA discounts are just some of the many offers redeemable at Fairfield Inn & Suites by Marriott Montreal Airport. ... more   less 
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Also Known As:
Fairfield Inn And Suites Montreal Airport
Fairfield Inn & Suites Montreal Airport Hotel Montreal
Fairfield Inn Montreal
Montreal Fairfield Inn

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