I made a reservation for Hotel Elegant in Montreal for 2 nights as of Tuesday June 4th. I am aware this is a very economic hotel, but that did not matter to me as the plan was to rent a car and drive around the whole day and go there just to rest. The location was very important to us.. and it seemed this hotel was well located. It was an important small get away as my mother was visiting from abroad and we wanted to show her around.
We made the reservation through Booking.com and we were informed that the hotel will process a non-refundable charge for the first night. It did not bother us as we were 100% sure that we were going.
Unfortunately, my husband had a work related emergency and we could not leave the city as planned. I contacted Booking.com to request the cancellation and to see if it was possible to waive the charge due to this emergency. They had to contact the hotel to see if they approve. I received a call from Booking.com saying that they tried and that the hotel did not approved.
I work in the hospitality industry for 15 years and I never expected this answer. I work in a hotel myself and I am proud to say that we always do our best to accommodate and assist every guest need.. even if they cannot make it to the hotel. I know that hotels want to have the guaranteed payment.. but customers also matter.. you know....
Well, this is my story.. Make sure if you book here you do not have an emergency otherwise, the hotel will not consider assisting you with the cancellation.
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- Also Known As:
- Elegant Hotel Montreal
- Hotel Elegant Montreal