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All reviewsfull kitchenfree laundrybedroom suiteiga grocerywalking distance to chinatownown mealswashers and dryerssmall gymlaundry roomthe holiday innfew blockswell equipped kitchenchamp de marsminute walkst catherine's streetfresh towelsunderground parking
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Reviewed November 2, 2013

The location was great being close to all the downtown sights. We booked this hotel last minute and got it for just $98 so for the price it was a great deal. The room was clean and we loved the corner windows that gave us a great view of downtown Montreal.

  • Stayed: October 2013, traveled as a couple
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1  Thank CSHickey72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie S, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded November 4, 2013

Hello CSHickey72,

I would like to thank you for taking the time to give us your feedback of your stay at our hotel.
I am glad that the location was convenient for you and that you enjoyed the nice view of Montreal. Hope to see you next time. Thank you once again for your comment. Sincerely,
Julie S, Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

As many other reviews have said already, excellent location downtown. Other than that, not much else positive I can say. It's old (bathrooms were pretty dirty), moldy and smells. My room phone didn't work, so I couldn't call the front desk. Probably wouldn't have done much as the staff was average. They certainly didn't go out of their way to help me when I checked in or checked out. It seemed safe and the price was decent given the location.

  • Stayed: October 2013, traveled on business
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Thank Merlin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julie S, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded October 31, 2013

Hi Merlin C,

Thank you for taking the time to write us a comment. I am sorry that you experienced problems during your stay. It is with your feedback that we will make the improvements that the hotel needs and also make the adjustments to provide a better service to our clients. I am glad that the location of the hotel was convenient for you. Once again thank you for your comments.
Sincerly,

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Reviewed October 6, 2013

The location and kitchen were a plus. Easy walk to Metro as well as a few of the good areas to see. Hard to get the same answer twice from the staff when there was miscommunication on the booking. So, if it's exactly in the area of town that you need, stay there. Otherwise it's not worth it.

Stayed: October 2013, traveled with friends
Thank HotModelForTSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded October 7, 2013

Hi HotModelForTSA,
Thank you for a quick feedback on your previous stay at the Candlewood Suite. Despite the miscommunication with your booking, we hope that you enjoyed your stay and our ammenities.

Once again thank you for your comment.

sincerly,

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Reviewed September 23, 2013

The place is pretty convenient to many things, but is a bit worn and dated. The bedding quality and room amenities (other than having a kitchen and flat screen TV) could be found in a Motel 6 for half the price. Stains & snags in carpeting, shower water was too hot, even at it's coolest setting Formica countertops stained, burned, etc Staff was friendly, didn't really care for the once-weekly room service idea.

Room Tip: Quite a bit of ambient road noise....stayed on 9th floor and heard motorcycles, sirens etc til after midnight
  • Stayed: September 2013, traveled solo
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Thank brake4bears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded October 7, 2013

Hi brake4bears,

We would like to thank you for taking the time and writing us a comment. We are glad that the location was convenient for you. We also want to make sure that our guest are satisfied with our services and this comment will help us to improve our rooms and amenities.

Sincelry,

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Reviewed September 20, 2013

The location is excellent and the room sizes are expansive.they have tried to provide all amenities but the tableware and kitchenware provided in our room was inadequate. The air conditioner size was too big for the bedroom and the temperature control was not working. Sleep quality was bad as there was a lot of noise generated by some kind of an industrial operation across the road.

  • Stayed: September 2013, traveled with family
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Thank pradeep9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded October 4, 2013

Dear pradeep9,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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