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All reviewsfull kitchenfree laundrybedroom suiteiga grocerywalking distance to chinatownown mealswashers and dryerssmall gymlaundry roomthe holiday innfew blockswell equipped kitchenchamp de marsminute walkst catherine's streetfresh towelsunderground parking
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Reviewed September 20, 2013

The location is excellent and the room sizes are expansive.they have tried to provide all amenities but the tableware and kitchenware provided in our room was inadequate. The air conditioner size was too big for the bedroom and the temperature control was not working. Sleep quality was bad as there was a lot of noise generated by some kind of an industrial operation across the road.

  • Stayed: September 2013, traveled with family
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Thank pradeep9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded October 4, 2013

Dear pradeep9,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 1, 2013

There was a group of us that drove down from Ottawa for an overnight stay for a bachelor party I had planned. I chose this one originally because of the location and we could fit all six of us in the room. When we arrived to the hotel the parking was a little confusing and no one to really help figure it out. It is a self park hotel, so no valet (which was fine). The person at the front desk was very friendly.

We walked in and it was very spacious. Both bedrooms had giant closets and it was very clean. There were extra pillows and blankets in the main closet. Oh, the bathroom was massive but the bath was quite thin for standing in it to have a shower. Plenty of counter space which allowed for two of us to get ready at the same time.Bed was also comfortable. I hate firm but this was in between.

There was a dishwasher which was perfect since us and some others had things to drink and eat the night before and wanted to have breakfast in the morning. While they had pots and pans there were no scissors! Also, the one room (we discovered) did not have any working lights. That being said, it was just one night so it was fine.

The location was literally a 10 minute walk to anywhere that you would want to get to. China Town, Gay Village, Old Port, shopping, etc. So unless you want to go somewhere like the Biodome you really don't need a car.

Overall, good experience.

  • Stayed: August 2013, traveled with friends
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Thank caro1918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonGadbois, Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded September 11, 2013

Dear Caro1918,

Thank you for your comments, we really appreciate it. The way you described our rooms is absolutely fabulous. We are glad that you pointed out our location and the amenities the hotel can offer. As far as the parking, we are trying really hard to make sure every guest knows where to park and we will definitely be more vigilant regarding this aspect in the future.

Warm regards,

Simon Gadbois

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Reviewed August 15, 2013

Recently stay there 7/31/13-8/5/13 with 4 of my girlfriends. We got the 2 bedroom suite, room 1300. There was 2 Queen Beds, 1 pull out sofa, full kitchen, 3 large closets, and 1 bathroom. It was more than enough room for the 5 of us to sleep comfortably and not be in each others way. It also is the least expensive hotel in the downtown area. Our view from our living room was of the entire city with Mont Royal in the background. This was the perfect location to be if you are not planning on renting a car. 5 minute walk to 3 different metro stations along with walking to St Laurent and St Denis, which are the most popular streets to be on.

One problem, the hotel has a very high exchange rate so I would advise you to exchange your money at your local bank before traveling.

  • Stayed: August 2013, traveled with friends
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1  Thank dudetsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded August 16, 2013

Hello Dudetsurfer,

Your comment is very appreciated from the staff. We are happy to know that Candlewood Suites satisfied your needs and expectations. Most of our rooms are very spacious and we like to give the guest the feeling to be home.

Once again, thank you for taking the time to write us a feedback.

Sincerly,

Bianca R.

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Reviewed August 2, 2013

The suite was very clean and had everything we needed. The location was great, especially for the summer season, right in between the beautiful old Montreal area and the busy festival area of the city. Staff was very friendly and kind. Very convenient to have laundry on site as well as the Candlewood Cupboard to make drinks, ice cream etc. accessible at any time.
The air conditioning worked well and it was very ice to have a patio door in the living area to get a great view of the city and to know how the weather was without having to go downstairs.
Other guests staying at the hotel were also very friendly which is a great plus.
We definitely enjoyed our stay.

The full kitchen was great, although we ate out a lot, it was perfect for making our own breakfasts whenever we wanted to wake up.

Room Tip: Rooms on the front of the building on the higher floors are great for getting a great view of the city, and old montreal. There are some options of having a balcony as well.
  • Stayed: July 2013, traveled as a couple
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Thank Mlee1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonGadbois, Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded September 11, 2013

Dear Mlee1117,

Thank you very much for your comments. I was really glad that you mentioned the convenience of our Candlewood Cupboard and the location of our hotel. We really appreciate your positive feedback. Hopefully, we will see you again.

Warm regards,

Simon G.

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Reviewed July 25, 2013

Stayed here this past weekend and after reading other reviews we were anxious of what we would find. Upon our early arrival (8am) we were welcomed to the hotel and our bags were safely stowed for us until our room was ready that afternoon. Our room and other areas of the hotel that we visited were clean and although there was no housekeeping services during our stay (we didn't miss them) we easily exchanged our towels and got fresh ones when necessary. Contrary to an earlier review, there were complementary toiletries in our bathroom. The kitchenette area was well equipped, the room was spacious, and the beds were VERY comfortable. Yes, the hotel is an older building The location of the hotel was the best part; only minutes to walk to St. Catherine's, Chinatown and Old Montreal. Yes, there were quite a few "homeless" people, but we did not feel we were in any danger when walking in the area. Thanks to the staff at Candlewood who were so friendly and helpful during our stay. I would certainly stay here again!

  • Stayed: July 2013, traveled with friends
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Thank SJD247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this reviewResponded September 9, 2013

Hello SJD247,

Your comment is very appreciated from Candlewood staff. It is nice to know that we were part of a good experience in Montreal and it is always a pleasure to satisfy our guests. Thank you for taking the time to write us a positive feedback and you are always welcomed at our property.

we hope to see you soon!

Sincerly,

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