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“Great location but inadequate facilities”

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Candlewood Suites Montreal Centre-Ville
Ranked #76 of 165 Hotels in Montreal
delhi
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location but inadequate facilities”
Reviewed September 20, 2013

The location is excellent and the room sizes are expansive.they have tried to provide all amenities but the tableware and kitchenware provided in our room was inadequate. The air conditioner size was too big for the bedroom and the temperature control was not working. Sleep quality was bad as there was a lot of noise generated by some kind of an industrial operation across the road.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pradeep9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, October 4, 2013
Dear pradeep9,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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418 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa, Canada
Level 2 Contributor
2 reviews
Reviewed September 1, 2013

There was a group of us that drove down from Ottawa for an overnight stay for a bachelor party I had planned. I chose this one originally because of the location and we could fit all six of us in the room. When we arrived to the hotel the parking was a little confusing and no one to really help figure it out. It is a self park hotel, so no valet (which was fine). The person at the front desk was very friendly.

We walked in and it was very spacious. Both bedrooms had giant closets and it was very clean. There were extra pillows and blankets in the main closet. Oh, the bathroom was massive but the bath was quite thin for standing in it to have a shower. Plenty of counter space which allowed for two of us to get ready at the same time.Bed was also comfortable. I hate firm but this was in between.

There was a dishwasher which was perfect since us and some others had things to drink and eat the night before and wanted to have breakfast in the morning. While they had pots and pans there were no scissors! Also, the one room (we discovered) did not have any working lights. That being said, it was just one night so it was fine.

The location was literally a 10 minute walk to anywhere that you would want to get to. China Town, Gay Village, Old Port, shopping, etc. So unless you want to go somewhere like the Biodome you really don't need a car.

Overall, good experience.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caro1918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonGadbois, Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, September 11, 2013
Dear Caro1918,

Thank you for your comments, we really appreciate it. The way you described our rooms is absolutely fabulous. We are glad that you pointed out our location and the amenities the hotel can offer. As far as the parking, we are trying really hard to make sure every guest knows where to park and we will definitely be more vigilant regarding this aspect in the future.

Warm regards,

Simon Gadbois
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Boynton Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2013

Recently stay there 7/31/13-8/5/13 with 4 of my girlfriends. We got the 2 bedroom suite, room 1300. There was 2 Queen Beds, 1 pull out sofa, full kitchen, 3 large closets, and 1 bathroom. It was more than enough room for the 5 of us to sleep comfortably and not be in each others way. It also is the least expensive hotel in the downtown area. Our view from our living room was of the entire city with Mont Royal in the background. This was the perfect location to be if you are not planning on renting a car. 5 minute walk to 3 different metro stations along with walking to St Laurent and St Denis, which are the most popular streets to be on.

One problem, the hotel has a very high exchange rate so I would advise you to exchange your money at your local bank before traveling.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dudetsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, August 16, 2013
Hello Dudetsurfer,

Your comment is very appreciated from the staff. We are happy to know that Candlewood Suites satisfied your needs and expectations. Most of our rooms are very spacious and we like to give the guest the feeling to be home.

Once again, thank you for taking the time to write us a feedback.

Sincerly,

Bianca R.
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St. John's, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 2, 2013

The suite was very clean and had everything we needed. The location was great, especially for the summer season, right in between the beautiful old Montreal area and the busy festival area of the city. Staff was very friendly and kind. Very convenient to have laundry on site as well as the Candlewood Cupboard to make drinks, ice cream etc. accessible at any time.
The air conditioning worked well and it was very ice to have a patio door in the living area to get a great view of the city and to know how the weather was without having to go downstairs.
Other guests staying at the hotel were also very friendly which is a great plus.
We definitely enjoyed our stay.

The full kitchen was great, although we ate out a lot, it was perfect for making our own breakfasts whenever we wanted to wake up.

Room Tip: Rooms on the front of the building on the higher floors are great for getting a great view of the ci...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mlee1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonGadbois, Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, September 11, 2013
Dear Mlee1117,

Thank you very much for your comments. I was really glad that you mentioned the convenience of our Candlewood Cupboard and the location of our hotel. We really appreciate your positive feedback. Hopefully, we will see you again.

Warm regards,

Simon G.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2013

Stayed here this past weekend and after reading other reviews we were anxious of what we would find. Upon our early arrival (8am) we were welcomed to the hotel and our bags were safely stowed for us until our room was ready that afternoon. Our room and other areas of the hotel that we visited were clean and although there was no housekeeping services during our stay (we didn't miss them) we easily exchanged our towels and got fresh ones when necessary. Contrary to an earlier review, there were complementary toiletries in our bathroom. The kitchenette area was well equipped, the room was spacious, and the beds were VERY comfortable. Yes, the hotel is an older building The location of the hotel was the best part; only minutes to walk to St. Catherine's, Chinatown and Old Montreal. Yes, there were quite a few "homeless" people, but we did not feel we were in any danger when walking in the area. Thanks to the staff at Candlewood who were so friendly and helpful during our stay. I would certainly stay here again!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJD247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, September 9, 2013
Hello SJD247,

Your comment is very appreciated from Candlewood staff. It is nice to know that we were part of a good experience in Montreal and it is always a pleasure to satisfy our guests. Thank you for taking the time to write us a positive feedback and you are always welcomed at our property.

we hope to see you soon!

Sincerly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 24, 2013

Recently stayed here with some girlfriends for a weekend shopping & concert. The staff are very friendly and helpful! The rooms were standard, nothing fancy but clean and comfortable. A great plus was the room was equipped with a kitchen, so we didn't have to eat a restaurants for every meal. Great location, walking distance to shopping on St. Catherine Street, grocery stores, ChinaTown, Old Montreal and the Bell Centre. Would defiantly stay again! Overall good experience at Candlewood!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HMoneyBWood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, September 9, 2013
Hi HMoneyBWood,

We are glad to know that you had a great stay at Candlewood Suites Montreal and we always try our best to make our guest feel like home. It is true that we are located next to the main attractions and we hope you enjoyed the city too.

Once again thank you for a good feedback

Sincerly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 15, 2013

First the location: it's very convenient but the area is full of homeless and "dangerous" people. We went for a walk on Sunday morning and they were the only persons around the hotel. I know it's not the hotel fault, but keep it mind.

Room is not great. Still old and noisy air conditioning. Our water heater was in the wardrobe and was leaking, so the floor was wet. I reported the fact to the reception, but they were not very interested.

We chosed this hotel, because of the kitchen. I have seen better, spoons were missing, other item were minimal. Also consider that in a double queen there is only 1 chair. So if you want to have dinner, some of you will stand up or eat in the bed.

We spent two nights... I would not spend 1 week (that is the minimum before the clean your room)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luca294013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, July 31, 2013
Dear Luca294013,

Thank you for staying with us and for taking the time to write a review. Let me take this opportunity to offer my sincere apologies for not living up to your expectations and for not creating a memorable stay for you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
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Additional Information about Candlewood Suites Montreal Centre-Ville

Property: Candlewood Suites Montreal Centre-Ville
Address: 191 Rene-Levesque Blvd E, Montreal, Quebec H2X 3Z9, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #76 of 165 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Montreal Centre-Ville 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Apartment Hotel Montreal downtown. The Candlewood Suites Hotel is a member of the IHG family of brands, which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Staybridge Suites. The Candlewood Suites Hotel Montreal offers apartment like suites to government, business, relocation, training & extended stay hotel guests requiring long or short term hotel or real estate accommodations. The Candlewood Suites Hotel Montreal is within walking distance to the Old Port of Montreal, Chinatown, Place des Arts, Contemporary Art Museum & St. Catherine Street Shopping. Walk to nearby businesses including Bell Canada BCE, CGI, Bomardier, Hydro Quebec, Desjardins Financial, SNC Lavalin, Complex Guy Favreau, IBM, CBC, Alcoa, Alcan, ING, VIA Systems Standard Life, London Life Power Corporation & CHUM Hospital Project. Enjoy your evening dining on St. Laurent Street before retiring to your spacious suite. Our pet friendly hotel (fee) features studio, one-bedroom and two-bedroom apartment like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD player, free high-speed wired Internet access, two phone lines with personalized voicemail. Other apartment like conveniences include 24-hour business center offering free Internet access, printing, faxing & copying capabilities, complimentary guest laundry facilities, fitness center, courtyard & lounge. ... more   less 
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Also Known As:
Candlewood Suites Montreal Centre-Ville Hotel Montreal
Candlewood Montreal
Montreal Candlewood Suites

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