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“Great location in a great city!”

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Candlewood Suites Montreal Centre-Ville
Ranked #75 of 163 Hotels in Montreal
Davenport, Iowa
Level Contributor
7 reviews
3 hotel reviews
“Great location in a great city!”
Reviewed June 24, 2013

We stayed in this hotel for our one day visit prior to our Canadian cruise. We found this hotel very conveniently located to Vieux Montreal, just a five minute walk to the heart of Old Montreal. The hotel was clean, easy to get to on the Montreal Bus System, the room was small, but perfect for our purposes. Nice price as well. The people working at the front desk were very friendly, and helpful. They gladly called us a cab to get to the cruise port. Overall, it was a nice part of our great trip to the the wonderful city of Montreal.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, June 30, 2013
Hi Dawn J,

We would like to thank you for the good feedback. We are very glad that you enjoyed your stay at the Candlewood Suites Montreal. It is always a pleasure to satisfy our customers and we hope to see you soon!

Sincerly,
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404 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 21, 2013

Hotel needs care and attention by owners..Staff is not friendly at all, Owners and managers of this hotel are responsible, they care about making money more than training staff, cleaning front entrance, buying new furniture for rooms and lobby..(lobby furniture looks like it was found in the sreet or purchased off Craigslist for $20). Sad to see such a hotel in such a beautiful city...

  • Stayed June 2013, traveled with family
    • Service
Helpful?
1 Thank Dale W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, June 22, 2013
Hi Dale W,

Thank you for taking the time to give us a feedback about your experience at the hotel.

We do care about every single guest and we would like to apologies if we made you feel that the staff was not friendly. We are doing our best to make our customers feel like they are home and comfortable. It is with comments like this that we will be able to make our lobby look better and improve our customer service.

Sincerly

Jacques M.
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Travelers are raving about these Montreal hotels

London, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 16, 2013

We stayed here for the 2013 Grand Prix. The price was very high for a 3 night stay however the price was towards the lower end of other hotels in town when we booked (about 5 months in advance).
The room was clean and tidy and the staff very welcoming. They were giving out free ear plugs and mini water bottles for the race which was a nice thought. We were told that due to the nature of the hotel, the rooms were only cleaned weekly although if we wanted the room cleaned, we could tell reception. The hotel was very quiet despite being almost full.
The wifi was a little variable both in terms of speed and connectivity. We could not always connect in the room and the speed was a bit slow although enough for basic browsing.
Due to the long term nature of the hotel, you don't get any free toiletries (not even hand soap) in the room. The towels were getting rather old and rough. The beds were good though and we both slept well.
For the Grand Prix, the hotel is a 5 minute walk to Berri-UQAM station which is one stop from the track and about a 15-20 minute walk from the downtown restaurants and bars. Very good for our stay.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tdng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonGadbois, Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, June 20, 2013
Thank you for your comments.

We really appreciate your feedback regarding the internet. We will now make sure the internet coverage is always consistent.

We are glad that the ear plugs and the water have been recognized, we always try to improve our services due to the fact that we are not a full service property.

Also, I can speak for the whole team by saying how grateful we are to hear that we were welcoming; it means the world to us.

Sincerely,

Simon Gadbois
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Mumbai (Bombay), India
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed May 31, 2013 via mobile

While checking in I specifically checked if US$ travels cheques are accepted at par. I was told it was. AND I was issued a receipt for 1000CAD (full payment for the stay)
Today, last night in the hotel, they locked me out of the room. On checking they claimed that since the hotel policy is $90CAD against $100US I had to pay another ~$90CAD even though the hotel had made a mistake.
Conversion rate is ~98 vs 100. Net loss ~$80CAD to me. The hotel is pathetic. Stay away.

Helpful?
Thank Sougata_Nupur
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, June 14, 2013
Dear Sougata_Nupur,

Thank you for taking the time to write a review about your stay with us. I am sorry you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Muskegon, Michigan
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 12, 2013 via mobile

The hotel was a little older than the previous Candlewoods I've stayed in, but It was clean and had a seperate bedroom. The TVs were also nice. I would stay here again based o the location and the overall value. The free laundry facility was also a plus. The staff was also helpful and friendly.

Stayed March 2013, traveled on business
Helpful?
1 Thank BrainofJEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, May 15, 2013
Hi BrianofJEB,

Thank you so mcuh for taking the time to share your comments with us!
We are allways happy to hear positive feedback.

We are plaese that you like our rooms, tv's and laundry facitlity. as well as our freindly staff.

We look forward in seeing you again and we will be forwarding your comments your comments to our staff!

Sincerly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
3 reviews
Reviewed April 30, 2013

Honestly the room was not that great. An there is no breakfast or housekeeping services. I went for 2 nights and the first night we got in late and ordered food. Some fell on the floor, in the morning the floor was swarmed with ants. We didn't say anything because we thought that they would come take care of it when the housekeeping came. Obviously they didn't come at all because everything was still where it was. And there was no parking available...

Definitely something i wouldn't expect from and IHG hotel.....

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melissa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, May 2, 2013
Hi Melissa,

We are truly sorry to hear that your stay with us was not great.
We thank you for taking the time to give us your feedback about your experience at the hotel.
As a long term stay hotel, the Candlewood Suites Hotel brand does not offer breakfast since there is no restaurant on site. We provide guest a room with a full kitchen to enjoy more freedom. As well housekeeping only services the rooms once a week to respect the guest’s privacy.
We are looking into the ant problem since this is an unacceptable. Any time there is a problem, it is very important to advise the reception since they are able to dispatch the proper measure to possibly rectify the situation.
We always appreciate guest feedback and thank you again for your comments.
We hope that you would reconsider staying with us again next time you are in the Montreal area.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 21, 2013 via mobile

Was able to book this hotel through Hotwire for about $80/taxes in, a night, which is a fair price. I wouldn't pay more than that. Staff is very friendly. The place is a little worn out. Rooms are ok, but furniture, fixtures, carpet, tiles, etc; are in serious need of replacement. Good for a quick overnight stay, if you can get a cheap rate.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zacatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, April 24, 2013
Dear Zacatti,

We are please that you enjoyed the low rate and that you found are staff very friendly. We take great pide in our customer service.

Althought we are sorry to hear that you found our property slightly worn out. We are tring slowy to refresh our rooms as well our suites.

We are allways happy to recive feed back from our guests and we thank you for your comments.

We hope that you will choose to stay with us in the future.


Sincerly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Montreal Centre-Ville

Property: Candlewood Suites Montreal Centre-Ville
Address: 191 Rene-Levesque Blvd E, Montreal, Quebec H2X 3Z9, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #75 of 163 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Montreal Centre-Ville 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Apartment Hotel Montreal downtown. The Candlewood Suites Hotel is a member of the IHG family of brands, which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Staybridge Suites. The Candlewood Suites Hotel Montreal offers apartment like suites to government, business, relocation, training & extended stay hotel guests requiring long or short term hotel or real estate accommodations. The Candlewood Suites Hotel Montreal is within walking distance to the Old Port of Montreal, Chinatown, Place des Arts, Contemporary Art Museum & St. Catherine Street Shopping. Walk to nearby businesses including Bell Canada BCE, CGI, Bomardier, Hydro Quebec, Desjardins Financial, SNC Lavalin, Complex Guy Favreau, IBM, CBC, Alcoa, Alcan, ING, VIA Systems Standard Life, London Life Power Corporation & CHUM Hospital Project. Enjoy your evening dining on St. Laurent Street before retiring to your spacious suite. Our pet friendly hotel (fee) features studio, one-bedroom and two-bedroom apartment like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD player, free high-speed wired Internet access, two phone lines with personalized voicemail. Other apartment like conveniences include 24-hour business center offering free Internet access, printing, faxing & copying capabilities, complimentary guest laundry facilities, fitness center, courtyard & lounge. ... more   less 
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Also Known As:
Candlewood Suites Montreal Centre-Ville Hotel Montreal
Candlewood Montreal
Montreal Candlewood Suites

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