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“Daylight robbery at candlewood”

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Candlewood Suites Montreal Centre-Ville
Ranked #77 of 165 Hotels in Montreal
Mumbai (Bombay), India
Level 6 Contributor
106 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Daylight robbery at candlewood”
Reviewed May 31, 2013 via mobile

While checking in I specifically checked if US$ travels cheques are accepted at par. I was told it was. AND I was issued a receipt for 1000CAD (full payment for the stay)
Today, last night in the hotel, they locked me out of the room. On checking they claimed that since the hotel policy is $90CAD against $100US I had to pay another ~$90CAD even though the hotel had made a mistake.
Conversion rate is ~98 vs 100. Net loss ~$80CAD to me. The hotel is pathetic. Stay away.

Helpful?
Thank Sougata_Nupur
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IHGCare, Guest Relations Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, June 14, 2013
Dear Sougata_Nupur,

Thank you for taking the time to write a review about your stay with us. I am sorry you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Krysllin G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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419 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
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English first
Muskegon, Michigan
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 12, 2013 via mobile

The hotel was a little older than the previous Candlewoods I've stayed in, but It was clean and had a seperate bedroom. The TVs were also nice. I would stay here again based o the location and the overall value. The free laundry facility was also a plus. The staff was also helpful and friendly.

Stayed March 2013, traveled on business
Helpful?
1 Thank BrainofJEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, May 15, 2013
Hi BrianofJEB,

Thank you so mcuh for taking the time to share your comments with us!
We are allways happy to hear positive feedback.

We are plaese that you like our rooms, tv's and laundry facitlity. as well as our freindly staff.

We look forward in seeing you again and we will be forwarding your comments your comments to our staff!

Sincerly,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level 1 Contributor
3 reviews
Reviewed April 30, 2013

Honestly the room was not that great. An there is no breakfast or housekeeping services. I went for 2 nights and the first night we got in late and ordered food. Some fell on the floor, in the morning the floor was swarmed with ants. We didn't say anything because we thought that they would come take care of it when the housekeeping came. Obviously they didn't come at all because everything was still where it was. And there was no parking available...

Definitely something i wouldn't expect from and IHG hotel.....

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melissa m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, May 2, 2013
Hi Melissa,

We are truly sorry to hear that your stay with us was not great.
We thank you for taking the time to give us your feedback about your experience at the hotel.
As a long term stay hotel, the Candlewood Suites Hotel brand does not offer breakfast since there is no restaurant on site. We provide guest a room with a full kitchen to enjoy more freedom. As well housekeeping only services the rooms once a week to respect the guest’s privacy.
We are looking into the ant problem since this is an unacceptable. Any time there is a problem, it is very important to advise the reception since they are able to dispatch the proper measure to possibly rectify the situation.
We always appreciate guest feedback and thank you again for your comments.
We hope that you would reconsider staying with us again next time you are in the Montreal area.

Sincerely,
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Travelers are raving about these Montreal hotels

Gloucester
Level 5 Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 21, 2013 via mobile

Was able to book this hotel through Hotwire for about $80/taxes in, a night, which is a fair price. I wouldn't pay more than that. Staff is very friendly. The place is a little worn out. Rooms are ok, but furniture, fixtures, carpet, tiles, etc; are in serious need of replacement. Good for a quick overnight stay, if you can get a cheap rate.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zacatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, April 24, 2013
Dear Zacatti,

We are please that you enjoyed the low rate and that you found are staff very friendly. We take great pide in our customer service.

Althought we are sorry to hear that you found our property slightly worn out. We are tring slowy to refresh our rooms as well our suites.

We are allways happy to recive feed back from our guests and we thank you for your comments.

We hope that you will choose to stay with us in the future.


Sincerly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 18, 2013

We stayed at this hotel back in October of '12 sorry it took so long to review. We were with another couple and got the double bedroom suite. Suite it is not. Who decorated this place?? It feels more like a second rate hostel than a hotel. Everything about it seems old and dirty. They really need to spruce it up. Sometimes all you need is a fresh coat of paint, some new furnishings and linens and the place would be alot better. Staff is very friendly, but it doesnt really matter if I don't feel comfortable in the room Im staying in. The location is amazing and thats why we chose it but Im not really sure that I would stay there again. Word of advice to management: take pride in how your hotel is percieved by guests and you will get alot more guests booking.

Room Tip: none of the rooms are good.....
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, April 19, 2013
Hi Maria J.

Thank you for taking the time to give us your feed back. Better late than never we allways say.
Its with comment like your that we are able to better our selves as a hotel and as a team.

We would like to apologies for for not baing able to feel comfortable durring your stay. We are working hard to invest more time and resources into the apperence of our rooms.
We have already started to recive new linens as part of the brand standard.

We are happy that you enjoyed the location and the friendly staff.

Hopefully one day you may reconsider, and decide to give us another try.

Thank you again for your time and your comments.

Sincerly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke, ON
Level 5 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 17, 2013

It isn't often that you walk into a hotel room and see exactly what was pictured on their website. We were blown away when entering our suite at how well maintained and clean it was. We rented a 2 bedroom suite for the same cost of a single room in a hotel with a similar star rating. One bedroom was larger than the other but both had ample space around the bed and in the closet.

Separate heating/cooling controls in all of the rooms allowed everyone to be comfortable wherever they were. There were only 2 remotes for the 3 TVs but they were all the same brand and compatible with one another. It was not a big deal. It's not like we rented a hotel room to sit on our butts and watch TV all day anyway!

The hotel is very close to downtown and within walking distance of major attractions and public transit. The front staff was friendly and jumped in to assist when they overheard our group discussing plans (and the logistics) in the lobby.

Room Tip: Room 1122 (2 bedroom suite) has a nice view of Mont Royal from the living room and smaller bedroom.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sabrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, April 19, 2013
HI!

We would like to start by saying thank you for your comments regarding the hotel, the location, price and the staff. We are allways happy to get great feed back onn the hotel and the customer service.

We hope that you will stay with us again next time you visit Montreal!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level 6 Contributor
266 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed April 12, 2013

This is a really good hotel located in downtown Montreal, which is very close to all the restaurants around China Town, and also not very far from the main shopping area of Ste Catherine’s or the old part of the city. I stayed there for 8 weeks, and in all that time I did not have any problems. My suite was cleaned on a weekly basis, which you could not fault on. The reception staff were really excellent and nothing was too much trouble for them, every morning they wished you good morning, and in the evenings they wished you a good evening. I had a 1 bedroom suite, which had a kitchen diner, bathroom which had a really good shower, and a separate bedroom, and had 2 TV’s one in the sitting room, and the other in the bedroom. My room overlooked the main road, but mostly the traffic noise was nonexistent, and the only time I heard anything was when the snow ploughs were clearing the roads during the recent winter snows, but once they swept in front of the hotel all was silent again.

I had reason for extending my stay an extra 2 nights, and this was no problem for them. This was my 3rd business visit to Montreal, but only 1st time at this hotel , and if I return to Montreal either for business or pleasure then I would gladly return to the Candlewood Suites

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kelmci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacques M, Front Office Manager at Candlewood Suites Montreal Centre-Ville, responded to this review, April 19, 2013
Hello!


Thank you so much for all those wonderful comments about the hotel and the staff.

We truly appreciate you taking the time to lets us know about your exprence with us for 8 weeks.

We look foward to seeing you again next time you are in Montreal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Montreal Centre-Ville

Property: Candlewood Suites Montreal Centre-Ville
Address: 191 Rene-Levesque Blvd E, Montreal, Quebec H2X 3Z9, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #77 of 165 Hotels in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Montreal Centre-Ville 2.5*
Number of rooms: 145
Official Description (provided by the hotel):
Candlewood Suites Extended Stay Apartment Hotel Montreal downtown. The Candlewood Suites Hotel is a member of the IHG family of brands, which includes InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn and Staybridge Suites. The Candlewood Suites Hotel Montreal offers apartment like suites to government, business, relocation, training & extended stay hotel guests requiring long or short term hotel or real estate accommodations. The Candlewood Suites Hotel Montreal is within walking distance to the Old Port of Montreal, Chinatown, Place des Arts, Contemporary Art Museum & St. Catherine Street Shopping. Walk to nearby businesses including Bell Canada BCE, CGI, Bomardier, Hydro Quebec, Desjardins Financial, SNC Lavalin, Complex Guy Favreau, IBM, CBC, Alcoa, Alcan, ING, VIA Systems Standard Life, London Life Power Corporation & CHUM Hospital Project. Enjoy your evening dining on St. Laurent Street before retiring to your spacious suite. Our pet friendly hotel (fee) features studio, one-bedroom and two-bedroom apartment like suites featuring fully-equipped kitchens, spacious living and work areas, TV with DVD player, free high-speed wired Internet access, two phone lines with personalized voicemail. Other apartment like conveniences include 24-hour business center offering free Internet access, printing, faxing & copying capabilities, complimentary guest laundry facilities, fitness center, courtyard & lounge. ... more   less 
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Also Known As:
Candlewood Suites Montreal Centre-Ville Hotel Montreal
Candlewood Montreal
Montreal Candlewood Suites

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