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Ashley M
Los Angeles, California

Excellent Hotel and Great Service

Review of W Montreal
5.0 of 5 bubblesReviewed May 1, 2019
Sandrine at the concierge desk went above and beyond to make sure we had an incredible stay. The hotel was clean, modern, and all of the staff were very kind. There is some minor construction at the front of the hotel but it wasn't an issue for us.
Date of stay: April 2019
Trip type: Traveled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this review
Responded May 2, 2019
Dear Ashley M,
Thank you for such positive comments.
We are pleased to read that you had a great stay with us and you enjoyed your W experience through our design and the service offered by our Talents. Our team strives to create amazing experiences for our guests. Rest assured that I will share your good comments with all of them.
We truly look forward to welcoming you again soon.
Your W Montreal Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed April 15, 2019

My wife and I recently spent a week at the W hotel in Montreal. This was our first time in Montreal and all the staff at the W made us feel like family right away. Even though there was some construction, it did not take away at all from the great time that we had. Our Chef Concierge Mirielle was amazing and always provided us with a morning smile and wonderful advice for restaurants, shopping, etc. If you are lucky enough to stay on the 8th. Floor and have Mary looking after your room, you immediately become part of Mary's family and are treated accordingly. Big High Five to All at W Montreal!!

Room tip: 8th. Floor was great.
Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank pvfuninthesun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this reviewResponded April 18, 2019

Dear pvfuninthesun,
Thank you for writing such a nice review about your first stay with us.
We are pleased to read that you loved the service offered by our Talents, who work hard to go above and beyond our guest's expectations. Rest assured that I will share your good comments with our entire team.
It will be a real pleasure to welcome you again in the future.
All the best,
Your W Montreal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2019 via mobile

This hotel has a really fun vibe with it very interesting decor. The food is really good and so are the drinks. The rooms are well kept and clean with a fully stocked mini bar ! It’s about a 6 min walk from Gare central and a close Uber to st Catherine’s street !

Date of stay: April 2019
Trip type: Traveled on business
Thank holliys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this reviewResponded April 18, 2019

Dear holliys,
Thank you for sharing such nice comments.
We are glad to read that you enjoyed our design, our central location and the comfort of your room.
Hope to welcome you back again next time you are in Montreal.
All the best,
Your W Montreal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2019

Stayed here one night while passing through. It is a modern hotel with open rooms. Fist say at this brand but definely impressed. Less that a 10 min walk to the train station. Strong wi-fi signal and several nive restraurants nearby.

Date of stay: April 2019
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
2  Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this reviewResponded April 8, 2019

Dear MikeB587985,
Thank you for taking the time to review W Montreal.
We are glad to read that you enjoyed your time at W Montreal.
We truly look forward to welcoming you again soon.
All the best,
Your W Montreal Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2019 via mobile

Great staff, location with underground access to the tunnels that take throughout Montreal’s underground. Very accommodating rooms, all the convenances with clean accommodations. The only downside pertained to a foul odor in the health room and elevator lobby...

Date of stay: April 2019
Thank Flyby0161
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this reviewResponded April 8, 2019

Dear Flyby0161,
Thank you for taking the time to review W Montreal.
I am sorry to read your stay was not as you've had hope although we are happy to read that you appreciated the service offered by our team and our central location.
We strive in creating the ideal customer service experience.
Rest assured I have already shared your comments and the inconveniences you faced during your stay with the entire team.
I remain available should you wish to discuss further. Feel free to contact me at wmontreal@whotels.com
Sincerely,
Your W Montreal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2019

Loved every moment of our stay at the W Hotel, hotel rooms are nice and spacious. Designs are very modern and sleek. The shower gel and soaps are very nice. I would go back anytime. Was our first time visiting Montreal and we absolutely loved the location, very short distance from the Clock Tower and the Norde-Dam Basilica which is based in the heart of Montreal.

Room tip: The higher the floor, the better the view
Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Nokukhanya N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MtlWInsider, Manager at W Montreal, responded to this reviewResponded March 21, 2019

Dear Nokukhanya N,
Thank you for such a great review about us and your 5 star rating.
We are glad to read that you enjoyed your time at W Montreal.
Please let us know next time you will be travelling to Montreal. We would love to welcoming you again.
All the best,
Your W Montreal Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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