We stayed at The W for four nights on the cash and points plan using our Starwood points. As gold members we were kindly upgraded to a beautiful room overlooking the park across the street. The staff was very friendly and promptly addressed our requests. The rooms are typically quirky in The W tradition. It was very comfortable and had to be one of the quietest rooms that I have ever stayed in. No noise – outside, air conditioning, other guests, hallway traffic. It was great.
Now the negatives. Since the rooms usually do not have a coffee maker we requested a coffee maker at the time of reservation confirmation. We received an email from The W Montreal confirming that there would be a coffee maker in the room. As you can guess, there was not one in our room. Once we asked for one, it was supplied promptly. Secondly we had agreed to the green program thinking that we would re-use towels during our stay. When we returned to the hotel at 10pm and there were still dirty coffee cups and an unmade bed, we called the front desk to ask why. We were told that the green program meant no housekeeping at all, but that they would supply additional items like coffee and bath products upon request. This was different from the green program we had experienced at the Westin in Ft. Lauderdale three months ago. So we ‘unsubscribed’ from the green program because my wife said she is not going to make the bed on her vacation, especially in such a nice hotel. She gets to do that every day at home. The next day we removed our do not disturb sign from the door and left the hotel at about 11am. Again when we returned that evening our room had not been serviced. Again we called down and was informed that our do not disturb sign was out when housekeeping came by. I have never had the experience of housekeeping not checking back later in the day. It wasn’t as if the sign was out until the afternoon. They happily sent someone up that evening to tidy up, but we did notice that the luxurious towels were replaced with your average hotel towels, which we continued to receive the rest of our stay. Finally, The W is not the only hotel to do this, but their $2 charge for local calls and $20 a day for in-room Wi-Fi just rubs me the wrong way. OK, the $40 a day for parking I can understand (we are from the NY metro area), but these other fees make the guest feel as though they are being nickel and dimed to put it nicely. Sounds more like an economy ticket on an airline. Why is it that a place like Holiday Inn doesn’t charge you for things like this, but fancier places like The W do?
Overall, it was a nice stay and the staff is very accommodating when you ask for something. But an allegedly service-oriented place like The W should not make you ask so frequently. Instead they should do what other quality establishments do and anticipate the needs of their guests.
- Official Description (provided by the hotel):
- In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Orbitz, Priceline, Hotwire, HotelQuickly, TripOnline SA and Cancelon so you can book your W Montreal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w Montreal Hotel Montreal
- w Hotels Montreal
- w Hotel Montreal