Residence Inn Montreal Westmount …
How do I loathe thee? Let me count the ways …
1. Elevator. There are two very small elevators. They are already slow moving and old to begin with. Add the factor that this hotel has more than ten floors and the typical guests are families. It took us over 20 minutes waiting for an elevator to land on the 11th floor. It didn't. I meant it did not land on our floor at all! So along with our suitcases and shopping bags, we made the descent to the lobby using the fire exit stairs which were, of course, quite filthy. Guests from other floors were doing the same thing and so now we had a bit of a congestion.
Here is the funny part about this experience: the staff knows guests are using the stairs! In fact, if you stay long enough in the lobby, you will hear guests asking how to get back to their rooms when they use the stairs.
Once we were at the lobby, now this is the hard part: taking another set of stairs to the 4th floor of the garage where the car is parked. If we had used the elevator, we would be waiting until the cows came home and the elevator would still be stuck someplace else.
2. Lobby. It reminded me of a staging area with temporary but, in all honesty, a permanent curtain to hide God knows what. It’s like when you have a hole on a wall and you want to hide it quick, easy, and cheap by moving a piece of furniture right where the hole is located. In this hotel, there is a red (burgundy?) set of drapes that is the center of the small lobby. It surrounds a little island on this floor. Then there is a poster that looked kind of what my kids used to turn in for their homework: a poster board with cutouts pasted on for display … I am not making this up! The poster tells the guests who is having an event in that hotel.
3. Front Desk. There is room for perhaps two people behind this counter. That’s not the issue. The problem is when you want to call them from your room, it takes them about the same time as it takes one of the elevators to arrive! In fact, I had to call the 800# for Marriott to ask my questions because that was the only way I could get through anyone from the hotel and never mind about going downstairs to ask them in person … the elevators … sigh!
4. Housekeeping. I am one of those guests who easily gets grossed out. Even writing about it days after still gives me the willies. There was a hair on the toilet lid and all over the tub. Yuck, double yuck!!!
The pillows smelled of someone’s sweaty, Axe-gelled head or Aqua Velva-spitzed face. The fitted sheet was half a size too small as it begged for more room on the edges. It was inside out too! I am not all that great as a homemaker but even I can put a fitted sheet the right way!
I did not walk barefoot on the carpeted floor. Listen, if the bathroom is dirty, whatcha think about the floor???
5. Thermostat. I see that some folks at Tripadvisor complained about how cold it was in their rooms in the winter. Well, we didn't have that problem. We were very warm and toasty … on July 5, 2013. Our room thermostat was set at 73 degrees. It felt like it was 76. No problem, I thought. We’ll lower it to 70 degrees, I told my husband. An hour later, it was still 73 degrees. I was so frustrated at this point that I lowered it to 40 degrees. It was an exercise in futility and, at this point, awful-hotel-induced madness. The thermostat was a PROP. It mocked you and told you what the hotel wants you to feel. The controls were duds.
6. Odor. Did you ever walk into a room or a house and felt a wall of odor that was all too familiar but you couldn't recall what it was? You just knew that you felt a momentary recoil action whether it’s because of an over perfumed matron, a cigar smoking don, or your dirty cat litter. The feeling is the same and, thankfully, it was subtle enough in our room that it grew on us. It was nothing our nasal passages couldn't handle.
7. Room. We heard every creak, every turn of the door knob, every pitter patter, every door slam, every laughter, every whisper, and every “We are from America! Yes, we can drink here legally!” The balconies made sure those Canadian and American youths could socialize and perhaps meet later on to drink their hearts out. A kind of catharsis for the under-21 year old college kids from our border. Hey, good for them! They were having a great time and it isn't their fault that Marriott renovated this hotel on the cheap with zero sound proofing.
8. Parking. Other than the parking elevator problem (yep, that elevator again), this was fine for us ONLY because we brought our 4-door sedan. We usually take our SUV for long commutes but we decided at the last minute to drive our sedan. If we had not done that, our SUV would have been parked elsewhere. In other words, NO PARKING for big American trucks and vans. Zilch. Nada. You are on your own. But the bright side is you won’t have to deal with that pesky elevator!
9. Breakfast. I refused to eat at this hotel. In fact, except for drinking from my own water bottle, I didn't even eat my own pastries that I bought that day. I could not stomach eating in a place that I had categorized in my brain as a filth hole. It is just me. My own idiosyncrasy. My husband figured the breakfast was part of our hotel stay, we paid for it, to all intents and purposes. So he went to the breakfast lounge and grabbed some food and ate it in our room. It was the usual fare: scrambled eggs, bacon, sausage, and dry toast. I asked him how it was and he replied with one corner of his upper lip upturned and his eyes rolled up. In other words, don’t ask.
10. View. When we checked in, we were asked if we wanted the city view or the mountain view. I was, to say the least, stumped. Wow! Usually we have to beg for A view. So I asked the front desk lady to pick one for us. She said the better one is a mountain view. Oh yeah! We saw the peak of a hill (alright, so maybe it was a mountain) but most of our view was of an alley and a big apartment building that probably HAS the real mountain view! Location, location, location! At least we got the better view!
11. Location. Many on this website say this place has a great location, that it is central. Yes, central to a residential neighborhood. We were on a very short vacation and wanted the feel of being on vacation. The location didn't give us that feeling.
12. Building. It is old. I love old. In fact, two of my favorite Marriott hotels are in very old buildings: the Marriott London County Hall and Marriott Paris. Old doesn't have to mean dilapidated. Old doesn't have to mean a slap together kind of wall papering or paint job. Old doesn't have to mean using the same tiles in the bathrooms and layout in the rooms or using the same ELEVATORS!!! I do not believe those elevators have any historical value. Give them up! Yes, it’s those elevators again. Hey, try dragging your suitcases from the 11th floor down to the lobby then back to the 4th floor parking garage again!
13. Rate. We didn't stay at the Residence Inn because we are bargain hunters. Far from it. We are willing to pay extra for a standard that we are used to. The rate was NOT cheap at all. It was almost $250 for one night. In fact, we could have stayed at the full service Marriott in Montreal for less! We always stay at a Residence Inn if it meets the following: must be at least a one bedroom suite and must have been renovated or built before 2010. Those two usually gives us a level of confidence that we would be staying in a hotel that meets our expectations. We thought that the fact that this particular Residence Inn was renovated in 2012, that it was charging about the same as the Marriott Chateau Champlain (a AAA/CAA four-diamond hotel) AND that there were so many glowing reviews by TripAdvisor guests that, hey, how could we go wrong with this one?!?
These are the ways we loathed this hotel. We had no choice but to sleep there that one night. We checked in really late, almost at midnight. But we checked out the very next day and checked in at the Marriott Chateau Champlain. This Marriott had FIVE FAST elevators!!! Never did a hotel elevator figure in so much to our stay that I, in fact, found myself counting the seconds from the moment I hit the up or down button to the time I heard the musical ding of an elevator opening on our floor. 18 seconds was the longest time. Residence Inn Montreal Westmount folks, I hope you are reading this. I want our money back!
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- Also Known As:
- Residence Inn Montreal Westmount Hotel Montreal
- Montreal Residence Inn