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“Outstanding Customer Service”

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Hilton Garden Inn Montreal Airport
Ranked #48 of 166 Hotels in Montreal
Reviewed March 18, 2014

We used this hotel for one night prior to a one week vacation.
We selected this hotel as it was located only 3km from the airport and they offered indoor parking for the week.
As we arrived the front desk staff confirmed our reservation and took a copy of our next morning departing flight to shedule us on the proper airport shuttle. They also asked us if we needed a wakeup call the next morning.
We were then directed to the indoor parking were we left our car for the week.
The room was ready for us, we found it clean and we had a great night of sleep as the bed matress hardness is adjustable.
The next morning the airport shuttle was on time and our transfer was very smooth.
Our return transfer back to the hotel was simple and quick.
It was a nice feeling to get into a warm car and simply drive away and not have to clean off the snow.

I will use this hotel again the next time I fly from Montreal.

  • Stayed: March 2014, traveled as a couple
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1  Thank Marc T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 19, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your excellent comments. We look forward to having you back with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 - 491 of 883 reviews

Reviewed March 17, 2014

We chose this hotel for its proximity to their airport (as we had an early international flight out of Montreal); they offer a free shuttle too which was a great way to ensure we got their in good (predictable) time. When we arrived we were greeted in our room with a decorated plate personalized with my name in chocolate writing. The restaurant food was particularly good and the service was outstanding. Aside from the location (it's in an industrial type of area close to the airport), this hotel is a brilliant choice when staying in Montreal. So if you have a flights to catch out of Montreal Airport and don't want to stress about time/cost of getting there, this is really great way to go.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Gary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 18, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your excellent comments. We look forward to having you back with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

The primary reason for choosing this hotel the last few times we traveled out of Montreal is that they offer indoor parking. They advertise a two week stay and fly package but always let you leave your car there for as long as you needed too with either no extra charge at all or something reasonable.

This time when we arrived at the hotel to stay the night prior to a 5 week vacation we were told that they had changed the policy. The guy at reception was at a loss as to any options and told us that we couldn't even pay an extra fee because they no longer allow parking for that length of time over the Christmas/ New Year holiday. Then he told us we could pay an extra $500 to park the extra 3 weeks. After dealing with him for almost 20 minutes it looked like our only option was to deal with it in the morning and find something at the airport. Then I happened to ask about outdoor parking and was told that was available for $12/day. We basically wasted all that time talking to the genius when that option was available the whole time. We took although I was not thrilled about leaving my car parked outdoors for 5 weeks with the added hassle of coming home and having to dig it out of whatever snow would fall in 5 weeks.

Otherwise everything else was great. The room was comfortable, food was excellent and they have an arrangement with a health club across the street where you get complimentary access.

The shuttle both to and from the airport was hassle free and on time. The drivers were excellent, as were the parking lot attendants in their parking lot. They were all fully bilingual and very professional.

It may sound petty, but the staff at reception should know their hotel, hotel policies and options available to clients. The guy also mentioned that their policy change was a surprise to many clients..........which begs the question......why not inform clients of the change in rules when they book the hotel so it is not a surprise and not something they have to repeatedly deal with?

  • Stayed: December 2013, traveled as a couple
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Thank luv2travel9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 17, 2014

The Management and Staff of the Hilton Garden Inn Montreal Airport thank you for taking your time to write your comments. We always appreciate your comments to help us better serve you in your future visits with us.
We would kindly appreciate if you could get in touch with us to discuss your this further.

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Reviewed March 12, 2014

Air Canada stranded me in Montreal so I was sent to the Hilton. It is a very nice hotel, good service, lots of perks like a nice gym, pool, etc. but I was too tired to make use of them so I crashed... The bed was great, the room was quite and dark, so I sleptwell. I would recommend this hotel...

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank FinlayBeaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 13, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your excellent comments. We look forward to having you back with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

We stayed here under trying circumstances. Our flight delayed by 24 hours. What a wonderful surprise after a miserable experience with the airlines!! Outstanding and personal service. Very friendly and helpful. From the desk staff to the bar and restaurant staff to the wonderful gentleman who drove us in the shuttle to the local mall. Fantastic service. Thank you.

  • Stayed: February 2014, traveled on business
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1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 10, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your excellent comments. We look forward to having you back with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

My wife an I stayed at the Hilton Garden Inn near the Montreal airport on Feb 22. because we had an early flight to St. Maarten the next morning for a week long winter escape . The Hilton offers free outdoor parking or indoor parking at a reasonable premium and shuttle service to and from the airport included in the room rate which is very convenient. The room was clean and comfortable and very quiet despite its location on a busy arterial. Promptly at 5AM the shuttle turned up as scheduled and delivered us to the airport. On our return to -12 C temperatures on March 2, the shuttle picked us up and to our surprise not only took us back to the parking garage but pulled right in to the heated parking area where we were able to retrieve our car without going outside in the cold. Since we had already parked our car at check-in we could not go our for dinner and found the restaurant in the lobby area a bit too open and inhospitable for our taste. We had a cocktail and dinner in the room served promptly and with great attention to detail by the cook/waiter team of Mike and Jim. The Hilton Garden was an almost perfect compliment to our winter getaway.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Raphott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded March 4, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your nice comments and are glad to hear that you had a great experience. We look forward to having you back with us!

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Reviewed February 25, 2014

Stayed here on a business trip end of January. Montreal was cold as it always seems to be that time of year, but certainly not the hotels fault.
Used the hotels airport pick up service which was efficient (and free). Check in quick and easy and the room was typical of all Hilton properties. Very clean, well laid out, great bed. Everything worked, no complaints.
Restaurent on site was good value and good food. Also about the only option for meals if traveling with no vehicle. There is a restaurant next door at the the Quality Inn, but that's about it.
Only "complaint" I could mention is cost. Paid north of $170 for this hotel which seems indicative of the Montreal market I guess. This hotel should be more towards the $139 - $159 range, but again a fine stay.

  • Stayed: January 2014, traveled on business
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Thank pauljames403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this reviewResponded February 27, 2014

The Management & Staff of the HGI Montreal Airport, thank you for your wonderful comments. We look forward to having you back with us!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Montreal Airport

Address: 7880 Cote De Liesse, Montreal, Quebec H4T 1E7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Dorval / Airport / Train Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Montreal
#31 Family Hotel in Montreal
#45 Romantic Hotel in Montreal
Price Range: $119 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Montreal Airport 3*
Number of rooms: 161
Official Description (provided by the hotel):
Located seven minutes from the airport, the newly renovated Hilton Garden Inn Montreal Airport is the city's best airport hotel for business. This corporate hotel - conveniently located near Bombardier Training Centre, CAE, Rolls Royce and other corporate offices - is a TripAdvisor award winner. Whether you're traveling for business, leisure or you're en route to another destination, you'll enjoy the hotel amenities with everything you need for a comfortable and productive stay. Plan a meeting onsite or relax at the hotel's Resto Bar and Lounge. Enjoy the use of free Wi-Fi, a 24-hour business centre and an indoor pool. At the end of the day, feel at home in a guestroom or suite with a comfortable bed, mini-fridge and microwave. Getting here is easy with a free airport shuttle(please call hotel for details). ... more   less 
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Also Known As:
Hilton Garden Inn Montreal/Dorval Airport Hotel Montreal
Hilton Quebec
Quebec Hilton
Hilton Garden Inn Saint Laurent

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