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“Nice hotel but staff could be more attentive”

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Hilton Garden Inn Montreal Airport
Ranked #54 of 163 Hotels in Montreal
Newcastle, United Kingdom
Level Contributor
63 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Nice hotel but staff could be more attentive”
Reviewed October 12, 2013

Nicely decorated, clean hotel with large comfortable rooms for a great night's sleep. Free shuttle to local Metro station was a hassle free way to get into the city without needing to navigate the endless roadworks and congestion (Montreal's traffic system is the worst I've seen!). Only downside was that the front desk could have been more attentive. The clerk didn't give me her attention - dealing with another customer at the same time as me and also answering the phone while part way through assisting me, which I found rude.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Englishman-in-theUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, October 17, 2013
In reference to your comments, we would appreciate if you can contact us directly so we can discuss further details.

We look forward to having you back with us always!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brampton, Canada
Level Contributor
5 reviews
Reviewed October 7, 2013

We stayed at this hotel this past weekend and had a fabulous stay. We arrived at 2 am, speak very little French and were greeted kindly and quickly given our room key. The management will go out of their way to talk to you, the front desk is always very helpful and greeting. Most importantly the rooms were clean, very very clean. The pool and hot tub are relaxing and perfect. The gym is also full of brand new equipment including a stationary bike and treadmills as well as new weights. Although a bit of a drive from downtown it was nice to stay somewhere less chaotic than the middle of Montreal. Only a 15 minute drive from anywhere you need to go. The only negative aspect was the $12 a day parking fee and the breakfast was about $40 for two people (which was basic and hardly worth that price). Overall great value, we will be staying here when we are in Montreal on business every time!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, October 9, 2013
Thank you for your kind comments and we look forward to your stay always.. As you know we are one of the very few hotels in the area that has secure parking. This is a four million dollar investment on our part..Our buffet breakfast is $14.95. per person and has a complete wide variety of breakfast items along with any way you would like your eggs made....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, United States
1 review
Reviewed September 30, 2013

This was my first time in Montreal and I had one day between leaving my cruise ship and heading to the airport. The staff at the Hilton Garden in were quick to send a shuttle to pick us up. The checkin was quick and the staff was so helful at getting me maps of the subway and arranging for a driver to drop us at the subway station to downtown. We were provided with everything we needed to make our trip downtown easy. Thanks again to the staff for such a great experience. They provided us water and extra towels and we did not have to ask for any of this. They also had 2 great HP PC's that were free for guest use to check into our flights. I can't say enough good about my stay here.

  • Stayed September 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rodney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, October 3, 2013
The Management & Staff of the HGI Montreal Airport, thank you kindly for your excellent comments. We look forward to having you back with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Canada
1 review
Reviewed September 26, 2013

We very often stay at the Hilton Garden hotels in the USA mainly Saratoga, NY and it is always a pleasant stay. The atmosphere is calm and service is great. Unfortunately The Hilton at the Montreal Airport was completely disorganized. We had a very early flight and did not get to our room after finishing our meal around 11:00. We are seniors and this is not the environment we seek.

  • Stayed September 2013, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mauren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, October 3, 2013
We would kindly ask you to call us in order to get more details on your last stay with us. We want to ensure you a true experience at our property as this matter is not a standard from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Ontario, Canada
1 review
Reviewed September 24, 2013

I stay in this hotel for the second time this year. I have returned because mi first experience. This time was much better than the last one. Hotel is clean and staff is friendly and provide an excelent service. I will come back next time I am in Montreal

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, September 26, 2013
The Management and Staff of the Hilton Garden Inn Montreal Airport thank you for taking your time to write your comments. We appreciate your kind and positive comments to help us better serve you in your future visits with us. We look forward to having you with us always!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed September 23, 2013

With always a welcoming smile and willing to go the extra mile, the staff here are amazing. However, the overall value for money has been slipping. Restaurant prices are astronomical and the television offering is substandard in my opinion. If you work around the airport and you have a negotiated special rate, this hotel is for you. However if you pay rack rate, look elsewhere.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, September 24, 2013
The Management and Staff of the Hilton Garden Inn Montreal Airport thank you for taking your time to write your comments. We appreciate your kind and positive comments to help us better serve you in your future visits with us. We look forward to having you with us always!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 20, 2013

Newer hotel. Clean and typical HGI. Staff and policies at hotel are very inflexible to making changes. However, the hotel is nice and convenient to the airport if you are in bound or out. Noisy thought - next to the highway.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sia T, Guest Relations Manager at Hilton Garden Inn Montreal Airport, responded to this review, September 23, 2013
The Management and Staff of the Hilton Garden Inn Montreal Airport thank you for taking your time to write your comments. We appreciate your kind and positive comments to help us better serve you in your future visits with us. We look forward to having you with us always!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Montreal Airport

Property: Hilton Garden Inn Montreal Airport
Address: 7880 Cote De Liesse, Montreal, Quebec H4T 1E7, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Dorval / Airport / Train Station
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Montreal
#43 Family Hotel in Montreal
#45 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Montreal Airport 3*
Number of rooms: 161
Official Description (provided by the hotel):
Located seven minutes from the airport, the newly renovated Hilton Garden Inn Montreal Airport is the city's best airport hotel for business. This corporate hotel - conveniently located near Bombardier Training Centre, CAE, Rolls Royce and other corporate offices - is a TripAdvisor award winner. Whether you're traveling for business, leisure or you're en route to another destination, you'll enjoy the hotel amenities with everything you need for a comfortable and productive stay. Plan a meeting onsite or relax at the hotel's Resto Bar and Lounge. Enjoy the use of free Wi-Fi, a 24-hour business centre and an indoor pool. At the end of the day, feel at home in a guestroom or suite with a comfortable bed, mini-fridge and microwave. Getting here is easy with a free airport shuttle(please call hotel for details). ... more   less 
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Also Known As:
Hilton Garden Inn Montreal/Dorval Airport Hotel Montreal
Hilton Quebec
Quebec Hilton
Hilton Garden Inn Saint Laurent

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