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“Disappointed”

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Hotel Place d'Armes
Ranked #7 of 165 Hotels in Montreal
Certificate of Excellence
Reviewed May 26, 2013

Hubby and I decided to get away for our anniversary and had heard good things about this hotel.The room looked nice online and although a bit pricey,we decided to book our stay

We were disappointed,in not just the room,but the overall service.The room we got had a very uncomfortable bed,and we heard alot of noise each night coming from the hotel bar "suite 701"

Extra's were unreasonably expensive and one would think that with such a high cost for a hotel room,they could have at least included a coffee maker! $9 for a small tin of jelly beans? Give me a break!

Overall iam NOT going to recommend this place to my family/friends.For less $$$ we could have done better

  • Stayed: May 2013, traveled as a couple
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1  Thank Jillyd48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathieuLarochelle, General Manager at Hotel Place d'Armes, responded to this reviewResponded May 27, 2013

Dear Jillyd48,

Thank you for reviewing your recent stay. We try to go above and beyond for all our guests and we are truly sorry we did not meet your expectations. The comfort and experience of each of our guests is our main priority. We have taken your comments serioulsy and will try to keep improving our services.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,470 - 1,476 of 2,478 reviews

Reviewed May 21, 2013

Stayed here for a long weekend on a girls trip! Perfect location to Old Montreal and its great boutique shops and quaint cafes. Notre Dame Basilica is directly kitty corner, steps away....amazing in itself! The rooms here are quite spacious, comfortable and the bathroom was fabulous with the rain shower! The metro is approx. 1 block away and very convenient....although walking everywhere around Montreal is quite easy and fun! Really enjoyed our stay and would stay here again!

Stayed: May 2013, traveled with friends
1  Thank grove91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013

Let's start with the fact that I had messed up my reservation night and the Place along with every hotel in old town was sold out. As luck would have it a room opened up - but even if it hadn't the staff was working so hard to accommodate my wife and I we were so appreciative. We were so thrilled to get a room but the staff went further to assist us in getting checked-in and comfortable. Every interaction we had with was pleasant. This is the staff we all dream we had working at our business.

The hotel facilities are exceptional. We were in the building two in a superior king room and the design and amenities were all top shelf. Valet parking is quick and efficient and dining is relaxed and refreshing. If you are much younger than us the Suite 701 space turns into an upscale nightclub. If we were to change anything about the hotel it would be to have a quieter place for just an evening cocktail.

The tourist activities are a short distance away and comfortable walk for nearly anyone. It was a most enjoyable stay and we highly recommend the hotel to anyone wishing to visit the area.

  • Stayed: May 2013, traveled as a couple
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1  Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013

Had a business conference at HPA. Great room, excellent set-up. The personal was very available and quick to respond to every need. Easy access to 701 afterwards for cocktail with the group where the manager took really good care of our group. ! Thank you for everything

I highly recommend it !

  • Stayed: May 2013, traveled on business
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Thank vince l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2013

You cannot complain about the location. It is great! The rooms are very good. The service and the atmosphere something else entirely. If you do stay here, forget about room service. The breakfast is terrible and coffee even worse - if that is possible. Staff is average at best, with very, very few exceptions. I saw a Trip Advisor recommendation sign when we were there. It made me wonder, actually, what was it for? It's definitely a spot to be seen in - for the the local crowd I gather - but the next time I decide to go to Montreal I will definitely be choosing a much more welcoming place. Pity!. They did offer a very good piece of advice, however! They recommended "Le Germain Dominion" Hotel in Quebec City, which must be one of the nicest city hotels we have ever stayed in. For that we are truly thankful!

  • Stayed: September 2012, traveled as a couple
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2  Thank StellaXavierT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MathieuLarochelle, General Manager at Hotel Place d'Armes, responded to this reviewResponded May 27, 2013

Dear StellXavierT,

We thank you for sharing your comments with fellow travellers. We would like to sincerely apologize that Le Place D'Armes Hotel & Suites, did not live up too your expectations. As for Room Service and the overall Customer Service we promise to share your comments with our staff and improve ourselves.

Regards,

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Reviewed May 18, 2013

Amazing staff! Arrived after a horrible winter drive, they made us feel welcome and relaxed. They had excellent recommendations for local atttractions. The room was better than we had hoped! Three years later, and we are still talking about this hotel as our favorite get away!

  • Stayed: December 2012, traveled as a couple
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Thank Sheila G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 17, 2013

Nestled in the center of old & new Montreal, the perfect location of this historic hotel allows you to be within walking distance to unique shops, amazing restaurants, & cultural attractions. Similar to mixtures of neighborhoods it straddles, the architecture is in the same vein with classic exterior but modern interior. Our was room was clean, spacious, & full of amenities. The staff was very helpful as well with recommendations & directions to local sites. The rooftop bar isn't a bad feature either & staying here gives you access to their sister property down the street (Hotel Nelligan) which has an amazing rooftop patio/bar area which is the envy of them all!! Would definitely suggest this hotel over others & location + value are the main reasons why...

  • Stayed: September 2012, traveled with friends
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Thank Wesley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Place d'Armes

Address: 55 Saint-Jacques W, Montreal, Quebec H2Y 1K9, Canada
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#2 Spa Hotel in Montreal
#6 Luxury Hotel in Montreal
#7 Business Hotel in Montreal
#7 Romantic Hotel in Montreal
Price Range: $146 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Place d'Armes 4*
Number of rooms: 133
Official Description (provided by the hotel):
Le Place d'Armes features 80 rooms and 53 suites, including six studios with private terrace and five large penthouses where the decor blends contemporary design with ancient architecture. The three historic buildings housing Le Place d'Armes Hotel & Suites all date back to the late 19th century. These regal structures were originally home to some of the pre-eminent businesses of the time, and their architecture recalls an era devoted to unmatched craftsmanship and detail. Hotel Features: - 6 meeting rooms and a modular ballroom that can accommodate up to 350 people, with natural light, stone or brick walls and equipped with comfortable furniture - 2 restaurants and a spa - Rooftop Terrace ... more   less 
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Also Known As:
Le Place d`Armes Hotel And Suites
Le Place d`Armes Hotel Montreal
Le Place d Armes Montreal

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