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“Classy hotel with the very best people taking care of you” 5 of 5 stars
Review of Sofitel Montreal Golden Mile

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Sofitel Montreal Golden Mile
Ranked #18 of 165 Hotels in Montreal
Certificate of Excellence
GreenLeadersBronze level
Hanover, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Classy hotel with the very best people taking care of you”
5 of 5 stars Reviewed July 4, 2013

The Sofitel Hotel has the best people period. Right from the start, the front door guy took care of my car and another put our luggage on to a trolley and made sure we didn't have to touch anything. The front desk manager welcomed us in cheerfuly and made us feel like we belonged there under their wing. All of the staff are extremely well groomed and in uniforms, a really great touch. Porter Elliot, a classy gentleman in every way, met us at the elevator of our floor (they take your luggage up a special separate elevator, like I said, they don't let you touch a thing) and spent the time to explain all of the features of the room. The room is huge with high ceilings and floor to ceiling huge pane windows so you can feast your eyes on the Montreal vista outside. The kingsize bed is a high end comfy bed along with the bedding. This place is all luxury everywhere and you feel really good being in the comfort of this hotel. The restaurant is huge with very high ceilings, great breakfast. They leave the large coffee straineing glass pot at your table. The restaurant staff and managers are also very personable people, that seems to be the trademark of this hotel which is like a little city in itself. The place is out of this world to stay in and the people play a huge role in making you feel at home and happy here. What more could you ask for.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, July 8, 2013
Bonjour Neil C,

We very much appreciate your comments regarding your stay at the Sofitel Montreal. It is always a pleasure to receive such positive and detailed feedback!

I will share your comments with our team and in particular with the individuals you mentionned out by name. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience and your praises, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Jean-Christophe Gras
General Manager
Sofitel Montreal Golden Mile
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Washington DC, District of Columbia, USA
1 review
4 of 5 stars Reviewed July 4, 2013

This hotel has a wonderful, helpful, and attentive staff with an excellent location I did not try the restaurant or any of the other hotel services as I only slept here, but would definitely recommend to anyone coming to Montreal.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank giggity_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, July 8, 2013
Bonjour giggity_13,

We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of our Ambassadors, thank you for taking the time to review your experience and we will all look forward to having you back again soon!

Sincerely,

Jean-Christophe Gras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 28, 2013

We stayed for 3 nights in June and while we had no major issues with it we were glad that we had managed to get the room at a reduced corporate rate as we wouldn't have wanted to pay more than we did.

Main issue was that we were on 12th floor but the noise from the main road is very loud given you are that high up. Perhaps. Room on the side or back would be better as on the front there is no real view anyway.

The room was fine but bathroom a little small.
Like most sofitels there was no tea or coffee making facilities

If I stay in Montreal again I would choose a more boutique hotel as this was fine but just a big chain hotel with no real character

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank fooster1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, July 2, 2013
Bonjour fooster1,

Thank you for taking the time to tell us about your experience at the Sofitel Montreal Golden Mile.  I am sorry that your experience did not meet your expectations.
 
At Sofitel, we strive to provide a superior service experience for every customer; your feedback is very important to us. We have taken note of your comments in regards of the noise from the street side.
 
We sincerely hope that you give us another opportunity to exceed your expectations on the next visit to Montreal. We value your business and appreciate your comments as it is the best way for us to address any issues, and continue to provide impeccable service.
 
We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future.
 
Sincerely,
 
Jean-Christophe Gras
General Manager
Sofitel Montreal Golden Mile
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwest Territories, Canada
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 24, 2013

We were in Montreal to celebrate an occasion and brought family to stay from all across the country. My daughter's dream was to stay at the Sofitel (having been a poor student living in Montreal for 4 years and walking by) so we treated and booked.

The service, the rooms the little extras. Everything added up to make the most wonderful vacation for all of us. Each night we'd congregate in the outdoor lounge which has been strategically placed to funnel breezes through a shady spot that could be tropical. Service by each and every employee from housekeepers to waitstaff was impeccable.

Even without these wonderful extras that were clear in everything - nothing could top the extreme comfort of the beds. Actually looked forward to going to bed at night which I can tell you NEVER happens when staying in a hotel.

If you want everything within walking or metro distrance, fine service, excellent food and the ultimate bed to come back to each evening, do not hesitate for one moment to choose the Sofitel.

The only thing that would have been the ultimate perfection would to have been able to have a coffee in my room in the morning without calling for room service. Perhaps time to bite the bullet management - I know it will never be the quality of the french press you get in the restaurent, but hey - consider putting a brewer in the rooms.

Room Tip: For us, it's a necessity to have a bathtub (wouldn't be a luxery without it) but you have to...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Glowach_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelMontreal, General Manager at Sofitel Montreal Golden Mile, responded to this review, June 26, 2013
Bonjour Glowach_Family,

We thank you for taking the time to write your review on our property. We sincerely appreciate reading that you enjoyed your stay with us and that you found our hotel met your criteria for a great hotel stay. We have taken note of your comments in regards of the coffee machine in the room but just to mention for a future stay, we have coffee machines in all of our suites.

We hope to welcome you back soon in a near future to Sofitel Montreal Golden Mile.

Sincerely,

Jean-Christophe Gras
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Montreal Golden Mile

Property: Sofitel Montreal Golden Mile
Address: 1155 Sherbrooke West, Montreal, Quebec H3A 2N3, Canada
Location: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Montreal
#7 Luxury Hotel in Montreal
#8 Business Hotel in Montreal
#10 Family Hotel in Montreal
#22 Romantic Hotel in Montreal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Montreal Golden Mile 5*
Number of rooms: 258
Official Description (provided by the hotel):
Sofitel Montreal Golden Mile is conveniently located in the heart of the city ideal for business travelers and art lovers - at the foot of lush Mount Royal Park, next to the renowned McGill University and Montreal Museum of Fine Arts. Enjoy the masterful blend of minimalist design and warm sophistication at our luxury hotel embellished with Victorian accents from the estate of North American railroad pioneer William Cornelius Van Horne. Choose one of 241 elegant and stylish hotel rooms or 17 suites all featuring Sofitel's luxurious feathertop and duvet sleep system - SoBed. 258 rooms including 17 suites. ... more   less 
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Also Known As:
Sofitel Montreal Hotel Montreal
Montreal Sofitel

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