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“Fair hotel but surroundings tawdry”

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Hotel Faubourg Montreal
Ranked #66 of 166 Hotels in Montreal
Reviewed September 25, 2012

We stayed here three days. This hotel is located in the Chinatown quarter of Montreal, bounded east-west by Rue Viger and north-south by Rue St. Urbain. While it is conveniently near to Vieux Montreal attractions, its immediate neighborhood is littered, tawdry and unsightly. Inside, it is showing its age. Hard to believe that Holiday Inn has its name on this hotel. We moved to another hotel as soon as we could.

  • Stayed: September 2012, traveled as a couple
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Thank dadlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Faubourg Montreal, responded to this reviewResponded October 8, 2012

Dear dadlad,

Thank you for taking the time to write a review of our property. I am pleased that our location was suitable enough for your needs. Please accept my sincerest apology if your stay was negatively affected by the neighboring surroundings of the hotel. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 - 448 of 975 reviews

Reviewed September 23, 2012

Not the nicest HI I've stayed at, but not the worst. Appears as if it's a renevated apartment. Clean and comfortable, although the mattress was a little on the hard side. Close to Old Montreal. Staff was very polite. Will probably stay here again.

  • Stayed: September 2012, traveled as a couple
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1  Thank Denis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NatashaFOM, Front Office Manager at Hotel Faubourg Montreal, responded to this reviewResponded November 23, 2012

Dear Mr Denis C.

Thank you for you comment on Trip Advisor regarding your experience during your recent stay. I greatly appreciate you taking the time to write this comment and apoligise for any inconvenience you may have experience due to the matress in your room.

It is our goal to consistenly provide superior service and accommodations and your comment are vey important to us. The feedback we receive from our valued guests, like you, enable us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunaty to improve.

Once again we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Hoiliday Inn express for your fututre travel needs.

Sincerely,
Natasha Lalonde J.
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012

Obviously this is not the Ritz, but for a middle of the line hotel, it was fine. The lobby was spectacular for a Holiday Inn, the rooms were clean, the bedding was comfortable and I slept well.

Unfortunately the workers were on strike during my stay but the staff was nice. The restaurant was closed for lunch and dinner because of the strike.

The exercise room was clean the pool was in need of a vacuum (possibly due to the strike).

My wife stayed under a government negotiated rate and the breakfast was suppose to be included at a rate of $ 139.00 Night. However, they did not honor this arrangement and the breakfast buffet was $ 12.00.

Room Tip: Make certain there is no strikes! :)
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  • Stayed: September 2012, traveled on business
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1  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Faubourg Montreal, responded to this reviewResponded October 9, 2012

Dear Peter S,

Thank you for taking the time to post a review of our property. I am delighted you appreciate our lobby, your room accommodation and that you were able to sleep well. I apologize the services you received fell short of your expectations. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed September 19, 2012

Chipped countertop was the first thing I saw, but hey, it happens... then the 'den' area carpet was dirty, had not been vacuumed, had piesces of stuff on it. Office chair arms foam was all 'eaten' up. And to finish, the tv would not come up.
That was it, no more. We wend to the front desk and asked to cancel the reservation. Called another hotel and moved out right away.
Would definitely not recommend to anyone!

Room Tip: Get a room somewhere else!
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  • Stayed: September 2012, traveled with family
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Thank KwazyFwog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Faubourg Montreal, responded to this reviewResponded October 12, 2012

Dear KwazyFwog,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations on cleanliness and the furniture. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed September 10, 2012

Got a good price on a suite at Travelocity. Plenty of room to relax.

Kitchenette is a money saver with a well-stocked IGA food store 4 blocks away, especially as nearby restaurants ask premium prices for average food and service.

Hot breakfast included, very satisfactory.

Easy walk to Old Town, 4 blocks to Metro. Parking garage in the building is handy, but $18/day.

  • Stayed: September 2012, traveled with family
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1  Thank Wahoovian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Good hotel for a budget line, the rooms were huge for the price and I can see how it would appeal to someone travelling with a family. Location was fantastic and the staff was really friendly. To improve I think they could do a bit better job on the more deep cleaning items, the beds and bathrooms were cleaned daily but the carpets were stained and the walls had marks on them. Just a few minor details that could easily be fixed

  • Stayed: August 2012, traveled with friends
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Thank ian422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

Location is awesome, 10 min walk to old city, 10 min walk to down town. Do not take St Kathryn street to get in to down town at night, not so family friendly at night on this street. other wise area is great.

Hotel staff knows some english, but they are very helpful. bath tun on our first room had some rus spots and they changed our room immediately no questions asked.

Breakfast was good quality and quantity we enjoyed it
Parking is safe and secure
Room was great, full refrigerator and dishwasher, with sink and utensils awesome, my kids love their home made stuff and we carry their rations.

Over all excellent stay, will visit them again

  • Stayed: July 2012, traveled with family
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1  Thank Ahmer Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Faubourg Montreal

Address: 155 Rene Levesque Boulevard East, Montreal, Quebec H2X 3Z8, Canada
Phone Number:
Location: Canada > Quebec > Montreal > Quartier des Spectacles , Ville-Marie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #66 of 166 Hotels in Montreal
Price Range: $85 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Faubourg Montreal 3*
Number of rooms: 161
Official Description (provided by the hotel):
Hotel Faubourg Montreal offers comfort & convenience. Whether you're visiting for business or leisure at the Hotel Faubourg Montreal in Montreal Centre-Ville, you're sure to enjoy your stay, as our lodging offers the comfort of a daily hot breakfast bar and the convenience of a location near numerous corporations and attractions in Montreal. Every guest room whether a Studio or a two room suite offers the convenience of a full size fridge and microwave. Perfect for those staying on business, our hotel in Montreal offers a well-equipped business centre, high-speed Internet and close proximity to Montreal Convention Center, Bombardier, CBC, Deloitte and Touche, Hydro Quebec, KPMG, SNC Lavalin, Complexe Desjardins and Guy Favreau, Place des Arts, UQAM & McGill University. Because we have a better location than most hotels, our Montreal, Canada lodging is the perfect place for families to stay during their vacation. We're situated near historic Old Montreal, Chinatown, Six Flags A La Ronde amusement park, Bell Centre, Grand Prix Du Canada, the Casino and many of Montreal's finest restaurants, museums and shopping. If you're looking for quality Montreal hotels & convenient services, then look no further. We are the perfectplace to stay no matter the reason that brings you to Montreal! ... more   less 
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Also Known As:
Holiday Inn Express Montreal Centre-Ville Hotel Montreal
Holiday Inn Montreal
Montreal Holiday Inn

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