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“Only there 2 minutes. But the service stands out”
Review of Hotel Le St-James

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Hotel Le St-James
Ranked #37 of 165 Hotels in Montreal
Certificate of Excellence
Singapore, Singapore
Level 5 Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Only there 2 minutes. But the service stands out”
Reviewed June 20, 2013

Only stayed overnight and really only experienced check in, a quick drink In the bar, room service (because I had a teleconference), a nights sleep and check out). But what is obvious is that ALL the staff are selected and trained to deliver outstanding customer service. Whether it is the cleaner in the hall way, the guy delivering room service or the front desk they all engage with you, look to make sue everything works for you and make you feel comfortable. This doesn't happen by accident. By the way what I saw of the place it looked pretty nice.

  • Stayed June 2013, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tricksterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Toronto
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 12, 2013

I actually won a prize at work to Montreal and this hotel was part of the package. I was very lucky and excited to stay here, as this is quite different from others I have stayed at. It's a very small boutique hotel, from the entrance, to the front desk/concierge, it's not the best when it's busy and filled with tourist at the lobby. However, I felt so welcome, from the first impression of the bellman that opened the door, assisted with our luggage. A very nice young lady helped me check-in and was able to accommodate an early check-in. My price included continental breakfast, it's not much but I really enjoyed it and i'll let you know why a bit later on.

I like the concept how the hotel flows, it feels historic, the keys to open your room are actually bell keys. Once in the room, there is a small sofa, a kind bed and oversized bathroom. Oh my goodness, the bathroom was fabulous. To enjoy a glass of wine and reading a book while taking a nice bath , and the shower is separate. This is an outdated but modern hotel twist. The restaurant was really modern and gave a vibe of European feel. The service staff was very attentive. Breakfast in-room of at the restaurant was superb service.

The location was at or near old Montreal and it was convenient for us to walk around. Much of the places my friend and I visited was close by, so that was awesome too! I truly enjoyed my visit.

K.Cho

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank KCHO87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2013

My husband and I stayed in this hotel for the Memorial Day weekend. We had a deluxe room. The hotel is full of antique furniture and beautiful paintings. Rooms are very spacious and nicely decorated. Big marble bathrooms have heated floors, which comes in handy during cold days. Service was absolutely impeccable: front desk and concierge took care of our every need and request. The unanticipated highlight of the stay, however, was their restaurant, XO. Their new chef is amazingly creative. Food was probably the best we ever tried anywhere, and servers were incredibly knowledgeable about every aspect of their food and wines. Thank you Le St-James.

Room Tip: Deluxe rooms will provide the best bang for your buck.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
3 Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 30, 2013

I loved this hotel! It is a small scale George V (Four Seasons Paris) in Old Montreal. It is everything you expect if you are accustomed to 5-star hotels.
GREETING. I was professionally and warmly greeted by all hotel staff. Door man, Concierge and Front Desk.
ATMOSPHERE. This hotel is in an old converted/restored bank building. The finishes and feel are "old money". I loved the boutique scale combined with traditional furnishings and elegance.
SERVICE. In a word OUTSTANDING. Upon check-in I was upgraded to a Queen Junior Suite. I loved the red tassel room key (not a credit card type key); just part of the charm. I was escorted up the elevator to my room and provided with an orientation of my room by the Concierge. Charming!
TECHNOLOGY. I was impressed by the fact that you control everything in your room on your touch-screen phone. I could turn on/off all the lights, adjust the room temperature in my room from the phone on my bedside. I could also set the alarm this way and even make a call! Impressive.
THE ROOM. Simply beautiful. It was furnished with antiques. The finest ironed linens, white marble bathroom and high end bath supplies.
THE DINING ROOM. Xo is their 5-star dining room. I had a salad followed by the scallop appetizer. Sounds simple but it was one of the best meals I've ever had.
Overall, OUTSTANDING. I can't wait to come back to this hotel. It is a jem!!!

  • Stayed April 2013, traveled solo
    • Value
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Helpful?
7 Thank 5starbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeStJames, Manager at Hotel Le St-James, responded to this review, May 7, 2013
Dear 5starbabe,

Thank you very much for taking the time to write such a detailed review about Hotel Le St-James! The staff was very humbled by all of your kind words­.

We look forward to hosting you again soon!

With very kind regards,

Elizabeth Glimenaki
Vice President, Sales and Marketing
T: 514-841-3111
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boucherville, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 30, 2013

My best friend and I had the opportunity to stay at this Iconic Hotel last weekend for a quick weekend getaway. Words are just not enough to describe the wonderful time we had there: from the perfect doorman's greeting, the smooth check-in with escort to the amazing-one-of-a-kind room, the absolute cleanliness throughout the property, the great dining room, the beautiful & peaceful library as well as the exquisite overall design and comfort level: not a bad word can be said, simply the best stay we had in a Montreal Hotel so far (We’ve tried quite a few) so we simply had to share our unforgettable experience. Kudos to the St-James Hotel’s Team for their wonderful hospitality: Bravo!
Miss JAB

Room Tip: Tough one... there all different
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank MissJAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Park, Florida
Level 6 Contributor
104 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 28, 2013

I selected the Le St James on the recommendation of a close friend from Montreal. I was not disappointed in the least. I stayed for four days and wish I could have extended on a recent business trip to Montreal,

The Le St-James is a magnificent hotel that brings old world charm and service in a beautiful setting. The hotel and rooms were worthy of their Leading Hotels of the World affiliation. The staff are friendly, professional and efficient. Every request was handled easily. Every interaction was exceptional.

The Le St-James will be my home in Montreal on all future trips.

  • Stayed April 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
5 Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 23, 2013

Nothing but class, they do everything with 5 star service. Oustanding restaurant, XO, the rooms are large spacious and the bathrooms do miss a detail. The spa is very cool, very private and has great services. Not the place for a guys/girls weekend away, go with someone special, because the experience is nothing but 5 stars.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank DogwoodTravelAgcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeStJames, Manager at Hotel Le St-James, responded to this review, April 18, 2013
Dear DogwoodTravelAgcy,

Our staff at Hotel Le St-James is very humbled by all of your kind words.
Thank you for your wonderful review.

We look forward to welcoming you again during your next visit to Montreal.
Please do not hesitate to contact us at 514-841-3111 if you require any assistance.

Have a wonderful day!

Best regards,
Elizabeth Glimenaki
Vice President, Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Le St-James

Property: Hotel Le St-James
Address: 355 St-Jacques, Montreal, Quebec H2Y 1N9, Canada
Location: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Montreal
#7 Spa Hotel in Montreal
#22 Luxury Hotel in Montreal
#31 Business Hotel in Montreal
#35 Family Hotel in Montreal
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Le St-James 5*
Number of rooms: 60
Official Description (provided by the hotel):
Member of The Leading Hotels of the World, renowned for its warm professional service, exceptional interiors and avant-garde elegance, this timeless grand hotel has become the benchmark of hospitality in Canada. This historic building, dating from 1870, is ideally situated in vibrant Old Montreal with easy access to shopping areas, restaurants, and the financial center. With impeccably detailed guest accommodations, each room and suite possesses its own character and personal charm. XO Le Restaurant offers its guests a modern and innovative cuisine. Le Spa served as the "Merchants Bank" vault. The stone wall is the original wall of fortification of Montreal which was preserved and now contributes to the peaceful candlelit setting we offer for the ultimate relaxation experience. Hotel Le St-James is a Certificate of Excellence 2014 winner with Trip Advisor. ... more   less 
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Also Known As:
Hotel Le St James
Le St James Hotel

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