Project in progress, better luck next year. but perhaps better than last year. Enjoyed the experience...had some short-comings...slushy path...?? I am sure they could have hired a little tractor to go by and take out all the slush, they certainly were capable of affording to hire a tractor to circle around the hotel at 8 am to wake everyone up. BY the way thats a little annoying...they are trying to overprofit....day visitors from 1130am-930pm?? something like that...sooo the hotel is only available to paying overnight customers from 10 pm to 9 am...its really silly....
Staff = friendly. Spa = clean. Organized, you reserve a place to ensure you get to try it out. Do this..Be brave, its worth it. The spa temp is 103-104. very nice.
Mummy sleeping bag, could have been larger?? but maybe that would make it less warm?? it smelt clean. Mine was easy to handle but the animator showing us how to use it had a hard time and said this happens all the time.
Dangerous paths, icy, or slushy, to the Spa, between the reception and the village ( not catered to the very young or the very old, or those with disability.
Based on last years reviews (2012), I would have to say, alot of improvements have been made, or I came on a good day. The staff were very friendly, smiling, nice. The theme this year was New York. I prefered last years Montreal theme, althought the art was very nice and interesting use of lighting and colour shape form and structure.
PSS this review was writen by a winner of a contest, and not a paying customer..had i paid..maybe have had a different opinion...
PSSSS i did not try the restaurant...however the hot chocolate tasted like water....and luke warm...
BREAKFEAST---was good! from the intercontinental 5 star hotel. ;)